Argos Customer Service Issues

I am attempting to purchase a telephone available for click & collect, but I am unable to complete the order using my debit card. The system accepts the card number and year of expiry but does not accept the expiry month. I have tried with two different valid cards but still cannot proceed with the order. This issue is new to me as I have not faced it before while shopping online. Do I need to consider ordering the item from a different supplier instead?

I am looking to purchase a teepee that is currently unavailable in Cornwall but is in stock at your Pimlico store. Unfortunately, I am unable to travel the distance due to being disabled and do not have anyone in London who can pick it up for me. I want to buy the Tepee Play Tent 33/[redacted] for £30 using my Argos account. I have attempted to reach the store through multiple phone numbers to organize delivery without success. I am willing to pay for the delivery and order charges. This teepee is a birthday gift for my great granddaughter. Any assistance you can provide would be greatly appreciated. Thank you. Mrs. J Harris

I purchased a child's activity tracker watch from the Argos store in Swindon in January for my grandson's birthday, which was given to him on the 22nd of January. Shortly after, the catch on the strap, which seemed fragile, broke off. Due to lockdown restrictions, I couldn't return it immediately. Yesterday, I visited the Swindon store with the receipt, but the assistant claimed it was accidental damage and refused a refund. I tried to explain that the watch broke without user fault, but both the assistant and the supervisor insisted it was accidental damage and non-refundable. I believe another store would have issued a refund of £14.99 in this case. My argument is that the watch was not damaged on purpose but simply broke, rendering it unfit for its intended purpose. Despite reaching out to customer service on Twitter, they supported the store's decision.

On Thursday, May 13, [redacted], I picked up a patio set consisting of a table and 4 chairs from Argos in Sainsbury's at Chadwell Heath (97-[redacted] High Street, Romford). As delivery wasn't an option for me, I had to collect it myself. The employee who assisted me in loading the items into my car was exceptional. Even though my car was a bit small, he efficiently managed to fit the items in. I regrettably didn't get his name to properly thank him or provide a tip. I hope his line manager recognizes his outstanding customer service. I appreciate it if this message reaches the right person. Thank you. Chris Muller

Hello, I have been using the "Silentnight Winter Nights Heated Double Underblanket" for 2 years and 5 months. Recently, I noticed that it does not heat up when switched on. I have checked the socket and fuse, but the issue persists. I believe the product should have lasted longer, as it has only been used for a total of approximately [redacted] hours over 3 winters. I am reaching out to request a repair or replacement under my customer rights. Order No: [redacted] - Dec 12, [redacted] Best regards, Gordon Green receiving on behalf of Carol Skellam

Recently, I had a concerning encounter with one of the Argos delivery drivers named Katie driving vehicle with registration PF20 KBE. Katie displayed hazardous driving, rudeness, and aggression, which made me feel unsafe on the road. When I tried to address the issue with her, she was dismissive and unapologetic, placing blame on the van and showing a lack of understanding of the situation. I believe it's crucial for Argos to address such behavior to ensure the safety of other road users. I have reported this incident for your awareness and hope for a resolution. Thank you, Lisa.

Hello, I recently placed an order for the item listed below. Unfortunately, the delivery terms promised by Argos were not met. I did not receive any updates from Argos but rather from a different delivery company that was unable to adhere to the scheduled delivery time. As a result, the goods were delivered a week later than expected. This lack of punctuality is unacceptable, and I believe Argos should review their delivery policies and consider compensating me for the inconvenience. Sincerely, D.C. --- Delivery Details: Mr. D. Carr 26 Rokeby Crescent Strathaven Lanarkshire ML106EG Item Ordered: [redacted]/[redacted] - Hotpoint TVFM70BGP 7KG Vented Tumble Dryer (White) - Quantity: 1 - £[redacted].99 Additional Service: [redacted]/[redacted] - Indesit Recycling Service - Large Kitchen Appliance Removal - Quantity: 1 - £19.99 Subtotal: £[redacted].98 Delivery: £6.95 Total: £[redacted].93

I am attempting to place an order, but the last address you have on file is different from my current one. The last address provided was [redacted] Frilsham Way, Allesley Park, Coventry, CV5 9LR. My present address is Flat 37 Bevan Court, Montalt Road, Coventry, CV3 5JB. Could you please update my address so I can proceed with placing the order? My previous email address was [redacted], and my current email address is [redacted] Thank you.

Last night, I received an order from Argos in a filthy and dirty box. Unfortunately, the dust on the box triggered an asthma attack in my son with Down Syndrome. This has never happened before, and I'm very upset about it. Given the current situation, it's unacceptable for such a dirty box to be delivered. I tried to make a complaint via live chat as stated on their website, but I was told they only handle orders, not complaints. When I called and provided the order number, they claimed it was incorrect. The order number I used matches the one in my online account since I paid online. I've been unable to find an email address to contact them directly; it appears they only accept emails through social media. However, being 70 years old, I don't use social media. I'm frustrated and would appreciate any advice on how I can speak to someone about this issue. Thank you. - Helen B.

In March [redacted], we finally located a garden parasol 2.5 ([redacted]/[redacted]) from Argos in our area. However, we have been unsuccessful in purchasing the required four bases at £15 each. Despite being available on the Argos website, they are not offered for delivery or collection in our region. This has now evolved into a critical health and safety concern. The parasol relies on a cross of metal legs that must be secured with something significantly heavy. Currently, we are using cumbersome and unsightly old fire bricks from storage heaters. The protruding legs resulted in someone tripping over them, confirming our initial worries. Given that I am 75 years old, this incident could have had severe consequences. It is, at the very least, negligent of Argos not to include the bases with the parasol, especially during this hot weather when it is essential to use it.

My wife and I bought a Samsung TV and Sound Bar around 3 months ago. The ordering process, collection, and setup went smoothly, and we were happy with the products initially. However, we started experiencing sound dropouts with no clear pattern, requiring us to restart the TV each time. After numerous attempts, the built-in diagnostics didn't show any issues. Upon trying to return the faulty products, I encountered difficulties as Argos directed me to Samsung for verification before accepting a return, which I believe is not a valid policy. Despite reaching out to Argos via Twitter, I was met with resistance in obtaining complaint details. Samsung has provided me with a Fault Reference Number, but I find it burdensome for customers to go through this process due to faulty goods sold by Argos. I intend to return the TV and sound bar as the recurring fault is well-documented online, and I don't want to deal with ongoing issues. Despite one Samsung representative suggesting that app updates may be the cause, I am not willing to keep a product with such a persistent problem. Awaiting your advice, S. Percy

To the Concerned Party, We purchased a lawnmower from Argos in May of this year and attempted to return it today at our local Argos in Biggleswade due to issues we noticed. The electrical cord is falling apart, exposing wires, and the start button remains engaged. When we explained this to the salesperson, they fetched the manager. Regrettably, the manager refused to exchange the faulty lawnmower, claiming we damaged it. There was no opportunity to address the start button problem as the manager rudely returned the mower to us. We are disheartened by this disrespectful treatment and concerned for our safety if we continue to use the defective product. We only sought a replacement and did not expect the staff to have electrician expertise. Our attempt to resolve the issue via live chat was unproductive, with apologies for the manager's behavior but no resolution offered. We are disappointed with the level of customer service training exhibited by your team. Sincerely, JH

I recently made a purchase from Argos online, but unfortunately, the item arrived with a missing piece. Despite reaching out to Argos, I have been facing ongoing issues with receiving a replacement. Daily online chats only result in assurances of a delivery the next day, yet no one has shown up for 6 days. I have transcripts to verify this frustrating experience. Waiting by the phone every evening from 7-10pm has been exhausting, limiting my mobility even in my own garden. It's disappointing that my mother also faced a similar situation with her order. I urge Argos to either promptly deliver the missing piece or provide a refund without necessitating a store return. The misleading statements to customers must cease.

I have reached out multiple times without resolution. I received a replacement cooker from Domestic and General in November. Due to having Covid and being off work for three months, followed by multiple self-isolations as a key worker nursery teacher, I was finally able to have an electrician connect the double oven last week. However, the electrician found a faulty terminal preventing installation. After contacting Argos and engineers, I was left stranded for hours with no assistance. The engineers claimed it is not their responsibility since the cooker wasn't installed, redirecting me to Argos. Now, I have a new defective cooker in my kitchen that cannot be used. Can anyone offer guidance on this matter? Thank you very much.

I bought a Huawei P40 Lite e 64GB phone on July 14, [redacted], based on advice from Argos Store Omagh. Unfortunately, I discovered that I couldn't download the Play Store App on the Huawei phone, making it impossible to set up my Bank of Ireland App. Additionally, I encountered issues with ending calls on the phone. I returned the unused phone to Argos Omagh Store on August 8, but I was denied a refund or an exchange, which left me feeling confused and disappointed with the customer service I received.

I encountered issues with two separate orders made from the Camden London branch of Argos, causing me significant stress and inconvenience. Firstly, for Order No. [redacted]47 involving a mattress delivery scheduled for 12/08/21, I was incorrectly charged £12.95 for delivery when I selected ordinary delivery. Despite requesting removal of the old mattress, I was informed it couldn't be done due to potential warehouse distance. I was then unable to discuss the order as my name wasn't on the bill, despite using my Argos Card. Secondly, Order No. [redacted]68 for a table delivery to my granddaughter in Scotland was delayed, causing her uncertainty and inconvenience. These errors led to extra expenses and added stress, prompting my request for compensation. My daughter had to arrange and pay £55.50 for mattress removal, originally a £19.99 service. The service at the branch was decent, but the multiple issues with both orders have left me feeling overwhelmed.

I purchased a cooker for my son, which was faulty. After returning it, I received a New World range cooker, which is also defective. An engineer confirmed it's a manufacturer fault. However, when my daughter-in-law called, they disputed the engineer's report. My son spoke to the engineer while on the phone with the company, who expressed frustration as he had encountered the same issue before. As a loyal Argos customer, I urge you to address this promptly. I have attempted to contact customer service without success. Please reach me at [redacted] or via email. Thank you.

I have placed three orders for delivery with Argos in the past week, but each time I encountered issues with the system generating different addresses or errors. One order was sent to my home, another to my office, and the third to the correct address but with the wrong name. Despite entering the details correctly each time, the system still made mistakes. I had to return one order, ask for a refund on another, and now I am concerned about a valuable item being sent to the right location but under the wrong name. I want to avoid the hassle of cancelling and reordering, especially knowing the system might still make errors. It feels like a significant waste of time and resources, and I urge you to address the issues causing these delivery problems.

I, Rawan, placed an order on August 4th, which was canceled by IT the next day citing failed security checks. Despite being informed via email that a refund would be processed within 3-5 business days, it has not been received even two weeks later. I have attempted to resolve this matter by contacting customer service and visiting the Marble Arch branch multiple times without success. I was advised to contact my bank, but after verifying with them, it appears that the payment was indeed sent to the company and not returned. Evidence of the payment has been checked with the bank, yet no refund has been processed by the company.

Order number [redacted]29. I bought a fridge-freezer online with next-day delivery. I scheduled a delivery slot, but then received an email saying it will take weeks. I have no fridge-freezer now and need one urgently from another source for next-day delivery. I've called several times, waited on hold for 45 minutes to over an hour, only to be disconnected. When I did speak to an agent, they apologized and offered a refund, but it will take over 5 days. I can't purchase another until the refund arrives. The item also arrived damaged after 8 days. This has caused me immense stress and upset. Dealing with this issue, which should be simple, has become a nightmare. I had taken a day off work for delivery. I'm extremely disappointed with the service and would appreciate a prompt resolution before escalating the matter. Regards, M. French.