Apple Customer Service Issues

I would like to file a complaint regarding the service I received for my Apple iPhone. The issues I am experiencing are as follows: 1) my iPhone is freezing, the touchpad is not responsive, and many apps are malfunctioning; 2) If Reliance Retailer is not an authorized service center, as stated in the documentation, why did they accept my phone for servicing?; 3) Despite being told my phone was at the Apple service center in Vashi, Navi Mumbai, I was later informed that it was transferred to Bangalore by the Reliance Retailer. This problem has occurred before, and while previously resolved by Reliance Retailer, the same issues have resurfaced. I urgently need a resolution to this matter and request a temporary replacement phone to prevent disruption to my work.

I recently received a bank notification about a payment withdrawn from my account on 22.04.[redacted]. Unfortunately, I was not aware of this transaction due to the account being overdrawn at the time. I did not receive any prior communication from the bank or your site regarding this payment. The bank is now charging me additional fees for the overdrawn amount, which is causing financial difficulties for me. Living in Minsk, Belarus, the current situation in my country has added to my financial struggles. I lost my job during the pandemic and the average monthly income here is very low. I kindly request urgent contact from your side as my bank is threatening legal action if the outstanding amount is not settled. I have attached the bank notification for your reference, which I can translate if needed. The situation is dire for me, and I hope we can resolve this matter promptly. Thank you.

I am having trouble verifying my account on my new 27” iMac. During setup, I created both a cloud password and an account password. However, when I tried to update my iMac with the latest iMovie, none of my new passwords were accepted, and I received a message saying my account was not verified. I believe I may be suspended at this point. I sent an email expressing my disappointment, but I am unsure if it was received or if anyone will respond. I am incredibly disappointed with this situation.

Hello, good evening. My late husband had an iPhone 7 Plus, and I have his death certificate. I wish to give my daughter my current iPhone 7 and use his phone, but after an update sent by Apple, the phone is not turning on now. I reset it, but it's still not working. I need his password and iCloud email, but I don't know his setup details. His name is Sean L. You can reach me at [redacted] or [redacted]. Thank you very much.

I purchased a phone around 6 months ago and attempted to switch service from Mint to AT&T. I didn't have a specific code they required, and due to undergoing cancer treatment, I had to abandon the process as I needed my phone. I recently received an email stating that I would lose phone access within 24 hours. However, juggling hospital visits, I couldn't check my email promptly. I urgently need my phone and would appreciate direct communication. You can reach me at [redacted] or via email at [redacted] My name is Wanda Abenth, and I have relevant details ready if someone contacts me. Thank you.

URGENT: Need to buy a new MacBook Pro for personal and business use. Looking at the MacBook Pro 13 with M1 Chip, 16GB RAM, and a 2TB SSD to run both macOS and Windows 10 with Parallels. I need it for MS Office, Quicken, Quickbooks, and critical business software. Apple store confirmed compatibility. Wondering if I should expect flawless performance or consider waiting for a newer model or getting an Intel Gen10 i7. Need advice ASAP. Contact me at [redacted]

I bought an iPhone from Walmart, but I'm having trouble with the setup due to an activation issue, possibly related to forgotten iCloud accounts. I haven't synced it with a computer yet because I don't know my information. There are other minor issues too. Can someone please help me with this? Thanks.

Hello, my name is Patrick Anthony Clarke. I was born on February 7, [redacted], and I live in Jamaica, in the parish of Westmoreland. My iPhone 6S Plus shut down on Saturday, December 12, [redacted]. I usually use my fingerprint to unlock it, but a piece of gum accidentally got on the home button. When I tried to clean it with my finger, the phone shut down. I took it to the phone shop, but it's asking for an ID that I can't remember. I need your assistance, and I'll do my best to cooperate.

I need assistance resetting my iCloud password as I cannot recall it. Additionally, I'd like a complimentary one-year subscription to iTunes and upgrades to my Apple software. Could you also update my version of Oregon Trail and enable native tribe movement? The ticket number is [redacted]. Thank you.

I recently purchased the new iPhone 12 Pro Max. After setting it up, I realized I seem to have two Apple IDs on the device. I got locked out of some apps due to forgetting the password for one of the IDs. I attempted to reset the password, and a passcode was sent to my email. However, when I tried to proceed, it requested my credit card information. The system displayed the last 4 digits of an old card, and even after updating it with my current card, it insists on the old card details. Unfortunately, I cannot recall the information for the old card, leaving me unable to access my apps.

Two days ago, I purchased a bundle of credits for a game on my iPad, but I did not receive them even though the money was deducted from my account. I contacted Apple, and they assured me they would process a refund for the $97.73 that was taken. They provided me with case number: [redacted]47. However, I have yet to hear back from Apple, and I was anticipating a resolution. Thank you for any assistance. - B.G.

I have contacted Apple numerous times, spending hours on the phone, attempting to address the excessive heating and screen flashing issues on my MacBook Pro while simply browsing the internet. Despite a previous repair at the Apple Store yielding no improvement, the problems persist. Could you investigate the case history, review my numerous attempts to resolve this issue, and consider replacing my laptop due to the ongoing issues? Alternatively, replacing the battery and refurbishing the laptop would be greatly appreciated. Serial Number: C02V83VPG8WN Thank you, K.H.

I am having trouble accessing my Parker account. It seems there may be an issue on your end preventing me from logging in. I kindly request for you to investigate and resolve this matter as soon as possible. Thank you for your assistance.

I am disappointed in Apple's decision regarding Parler. What is the fear driving this choice? Will this power backfire eventually? Let's consider the perspective of those in Hong Kong. Let's strive for decency and morality. It’s crucial to seek the truth beyond corporate interests. The consequences of these actions may be felt by future generations.

Today, my Apple account got disabled on the iTunes Store and App Store. The reason behind this was that I spoke with my bank about a charge that neither I nor my mother made, without contacting Apple first. Instead of reaching out to understand the situation, my account was just disabled. I was warned that if this occurs again, my account could be disabled permanently. I want to clarify that I didn't initiate contact; my bank reached out to me regarding a mysterious purchase. They didn't disclose details but asked about the transaction. I was never informed it was related to Apple or instructed to speak with them. Disabling my account without verifying my actions first was unfair. Threatening to deactivate my account permanently without confirming the situation was unjust. As a loyal paying customer, I deserve respect and proper communication from Apple. Disabling accounts without cause and using scare tactics is not how customer service should operate. Apple's actions left me dissatisfied and undervalued as a customer.

I recently purchased a new MacBook and sent in my older one for trade-in. However, my order information page was not updated for a considerable amount of time. After contacting Apple, I was transferred to various departments and eventually informed that my MacBook was sent for battery replacement due to a recall. I then received two conflicting emails; one stated Apple had not yet received my MacBook for trade-in, while the other mentioned that they would send a new trade-in box. Upon visiting the order website today, I noticed that the trade-in value had decreased from $[redacted] to $[redacted] due to a claimed dent in the rear glass or enclosure. There was no dent on the MacBook when I sent it in, and if there is one now, it might have occurred during the battery replacement. I am unable to respond via email as there is no contact provided. I am requesting the full $[redacted] as the dent was not caused by me.

I believe someone is trying to hijack my account for promoting inappropriate content. They have gained access multiple times despite my efforts to recover it and create new accounts. My email has been compromised, and creating new ones hasn't helped. The hacker may be exploiting Google and Apple developer tools as my information is linked to these platforms. I have invested a lot of time and effort into my account, primarily for music production, which I've been doing for over six years without any prior issues. I would greatly appreciate any assistance in resolving this ongoing problem.

We bought three iPhone 11s, and two of them have charger cords that are breaking off inside the phones. We have to use tweezers to remove the stuck pieces, or we can't charge our phones. These cords came with the iPhones when we bought them in early May [redacted]. I believe Apple should provide new chargers at no cost to replace the broken ones. Please help with this issue.

Hello, this is my second attempt to get help with an issue regarding my phone's location. The Find My Phone app shows me in a different location than my actual phone, creating major disruptions in my life. Customer service previously advised me to update my phone, but the problem persists. When I go to work, it shows me at a random house, causing my husband to doubt my whereabouts. I need to resolve this to restore trust in my relationship and prevent drastic actions like separation or leaving my job. I'm seeking assistance to understand why this discrepancy occurs between Apple and Google location services. Your help is greatly appreciated.

I recently noticed unauthorized charges on my bank statement from Apple.com. I am concerned if there has been a chargeback made to my bank account. I have all the necessary information, including the transaction dates, reference numbers, and amounts to support my claim. I can provide additional details if required. There were approximately 14 to 15 suspicious charges on my card. Any assistance in resolving this matter would be greatly appreciated. Thank you, Stacey S. [redacted] [redacted]