American Airlines Customer Service Issues

Due to a maintenance delay, my flight was late, causing me to miss my connecting flight and spend 8 extra hours in airports. I paid extra for these flights to arrive home early, only to reach later in the evening. I have been sleep deprived and could have rested longer at the hotel instead of rushing for the now delayed flight. Unfortunately, I wasn't allowed access to the Admiral's Club or Lounge for some additional comfort. I had to pay $60 for baggage fees, $14 for wifi, and then another $19 for using it during my connection. Compared to Southwest, where baggage is free and wifi costs $8, American Airlines seems less convenient. They only provided me with a $12 meal voucher, but I believe I should be refunded a portion of my ticket cost due to the inconvenience caused.

I experienced an unsettling flight from Madison to DFW on October 8th, flight [redacted], due to pilot error. Throughout takeoff, the plane's nose repeatedly veered left and right. The landing was forceful enough to open an overhead bin, and during taxiing to gate 32B, it felt like we were going at 65mph crossing an overpass, causing the fuselage to flex. This was unlike any flight experience I've had before, leaving me and my companion quite scared. I can't help but worry about the impact of such rough treatment on the aircraft's longevity. Perhaps reaching out to other passengers from that flight could shed more light on the situation.

My bag was stolen on an AA flight from Phoenix to Las Vegas. I have filed a police report and have all my receipts for the stolen items. I am struggling to get help with compensation from AA. Despite reaching out multiple times, I have faced aggression from AA staff and have been unable to get assistance. I lost a luggage full of new clothes, shoes, and even my dentures. I am seeking contact from someone who can address this issue properly. I have been told repeatedly that someone will follow up, but I have yet to receive any resolution. Please provide me with the email for the corporate office so I can escalate this matter. Thank you.

I had a troubling experience with an American Airlines flight attendant. I was forcefully pushed back down the aisle with my luggage, prevented from leaving the plane, and subjected to racial profiling. The flight attendant insisted we wait at the back and allow passengers in higher fare classes to deplane first. He publicly criticized my colleagues and me, displaying rude and disrespectful behavior. It was a shocking display of unprofessionalism. American Airlines has never informed customers of a policy allowing different cabin sections to deplane separately, especially on my flight. This incident needs to be addressed, and staff should face consequences for inappropriate behavior towards passengers. I have contacted AA regarding this issue and am awaiting a response.

I experienced a tragic event where my brother passed away on November 18th. In preparation for his funeral on October 20th, I booked a flight online and paid in full. The six-letter locator code for my booking is #BGCZZK. The journey was from Atlanta Georgia Hartsfield Airport to Roswell New Mexico with American Airlines, secured as a round trip, but I encountered issues during a layover in Dallas Texas. Despite purchasing travel insurance (accidentally charged twice on my son's debit card), I faced unexpected expenses for hotel stays and was left stranded at Dallas Fort Worth Airport, unable to reach Roswell for the funeral. I reached out to American Airlines within 48 hours seeking a refund or resolution, but nothing materialized. The ordeal left me emotionally distressed, making it challenging to pursue further action immediately. Although an AA employee assisted me with lodging arrangements at the time, the situation remained unresolved. Now, I am seeking assistance and hope to address this matter accordingly.

Subject: Request for Travel Certificate Hello, I am Alexia Papadosifaki from the Finance Department at the Embassy of Greece in Washington DC. Our Ambassador used E-Ticket #[redacted][redacted] for a business trip from LAX to JFK on October 8, [redacted], and from LGA to DCA on October 9, [redacted]. We require a travel certificate for proof of travel. Would it be possible to provide a certificate stating that Ms. [redacted] traveled on these dates with the following flights: - October 8, [redacted]: LAX to JFK on flight No AA2 - October 9, [redacted]: LGA to DCA on flight No AA [redacted] Thank you for your cooperation and assistance in this matter.

Our flight from MSY to DFW experienced significant delays this morning, causing us to miss our connection to Cancun on our honeymoon trip. This disruption has led to us missing out on planned activities and prepaid transportation in Cancun due to the delay caused by AA. Our current situation at DFW has been aggravated by unhelpful customer service representatives who have refused any assistance. Originally scheduled for a timely arrival in Cancun, our new flight is now set to depart at 2:38 PM, getting us to our destination after 5 PM instead of before noon as planned. Despite being offered standby seats on an earlier flight with coach seats instead of the first/business class seats we paid for, no compensation or reimbursement has been proposed by AA so far. This lack of accountability and the inconvenience caused on our special trip is simply unacceptable to us.

As a JetBlue Mosaic member, I encountered an issue with baggage fees when flying back to Boston from Bermuda on Nov. 3 with AA. The check-in agent was unaware of my entitlement to 2 free bags despite showing my Mosaic card. She still charged us incorrectly for the bags. I reached out to AA, who directed me to JetBlue, but JetBlue is not related to this AA flight. I am seeking a $[redacted] refund for the baggage charges incurred. The AA record locators are XRBKTW and HAAEQM. My AADvantage number is B85CJ68. My name is Lois T. and you can reach me at [redacted]. My husband is Gordon T.

I've been dealing with several issues all day. I received multiple calls from your number, but each time I answered, no one was on the line. One voicemail mentioned a company on hold for me while I was trying to reach someone. One issue is that I had to reschedule my flight due to a cancellation. I was told the $31.73 I paid for an upgraded seat would be automatically refunded if I paid the same amount for a seat upgrade on the new flight. When can I expect the refund on my credit card? Additionally, I pre-paid a $30.00 baggage fee for the original flight. How can I transfer this fee to my new flight?

I have a flight credit from American Airlines that I used to book a flight with their partner airline, Alaska Airlines. Recently, Alaska Airlines changed the flight schedule from morning to night. I attempted to cancel my booking with Alaska Airlines, and they directed me to contact American Airlines. Subsequently, I contacted American Airlines to cancel my trip, and they informed me that they would issue a flight credit. However, I have not received the credit yet. Can someone assist me with this matter? Thank you!

I was a passenger on flight [redacted] from Boston to Dallas/Ft. Worth on Tuesday, November 29. Unfortunately, a passenger across from me lost her grip on her carry-on, causing it to hit my head and break my prescription Maui Jim sunglasses. The impact also left a bump on my head. Despite this, the passenger did not apologize, which was quite rude. I am kindly requesting a refund of my frequent flier miles for this flight, as well as compensation for my damaged sunglasses, which cost $[redacted] in total. On a more positive note, I would like to commend flight attendant Catherine, or "Cat," for her exceptional service throughout the journey. She was friendly, efficient, and pleasant from takeoff to landing. I believe she would be a great asset in training new flight attendants. Sincerely, Charles Delaney

I have encountered an issue with my partial travel credit with American Airlines. Despite reaching out to the help desk, they were unable to verify its use and suggested contacting Customer Relations for a new credit number. After emailing them, I received an apology for the inconvenience but did not get a new travel credit number. I am eager to receive a functioning travel credit number for future flight use.

My baggage has been missing since Monday night on the route from Dallas, Texas, to New Orleans. The pink box was checked in from Doha. According to AA baggage tracking, it's currently en route from Dallas Fort Worth. I reported the issue right away when I arrived at MSY. The luggage belongs to Awoniyi, and the bag tag number is [redacted]. Despite assurances, we have not received the luggage and my guests are feeling quite unsettled without their belongings. Any assistance in locating the bag would be greatly appreciated.

On December 7th, my flight AA1963 was delayed from 12:40 PM to 4:30 PM, which resulted in me missing my booked train, leading to a $54.32 CAD change fee. Since there were no more trains available, I had to secure a hotel for $[redacted].75 CAD, which proved challenging due to limited availability. Despite being advised to contact AA customer service at Montreal airport, when I arrived, the office was closed. In total, the delay incurred expenses totaling $[redacted].07 CAD. I have all the receipts available for verification. I kindly request a refund of this amount to my credit card. Ticket number: [redacted][redacted].

Hello, good afternoon. My name is Noor R. I will be flying on December 15 from Chicago to Bishop International Airport in Michigan as an international student traveler. I will be arriving in Chicago O'Hare on Emirates Business Class on December 14. Could you please inform me about your baggage policy regarding a weight of [redacted] pounds? As I mentioned before, I am a student and Emirates allows me to bring this weight. I believe each luggage piece can weigh up to 50 lbs based on your policies. If I need to pay for the additional weight, how much would that be, and can I pay with cash on the spot without a banking card? Thank you. Regards, Noor.

On December 3, [redacted], my journey commenced at Charlotte North Carolina Airport (CLT) headed for Monrovia, Liberia (ROB). Upon arrival on December 4, [redacted], I discovered that I was missing two checked suitcases. The American Airlines agents at Charlotte Douglas International Airport (CLT) had advised me to retrieve the suitcases in Togo, Lome, after an initial check-in at CLT for the final destination in Monrovia, Liberia. The missing suitcases include a large black one and a large light blue one with a brown drawing of a tall building. These suitcases were tagged with my name, James Weah. My flights included American Airline flight [redacted] from CLT to JFK, followed by a connecting flight on Ethiopian Airlines flight [redacted] from JFK to Togo, Lome. Despite assurances from the American Airlines agents, the suitcases were never received at the final destination. Upon reporting the issue at ROB, Monrovia Liberia, local airport staff provided a manual report using my boarding pass information. Efforts have been ongoing, in collaboration with my brother, Paul G Toe, to locate and retrieve the suitcases, understanding that they were left at JFK by American Airlines. A plea has been made to American Airlines to facilitate the delivery of the crucial suitcases promptly, as they contain essential documents required for an upcoming visa interview appointment for my wife and daughter at the US consulate in Liberia.

Hello, I am reaching out about the hotel refund and possibly the parking refund from AA. My flight was canceled twice, which led me to stay two extra days at a hotel that I had to pay for. I contacted AA as advised, submitted my hotel receipts in September, and was told the refund would arrive in two weeks. However, I have not received anything in the mail, and I have not been contacted via email or phone regarding the status of my refund. Thank you.

I hope you are doing well. I had a flight scheduled from Daytona Beach Airport to Charlotte to Pensacola on 12/9. My flight at 8:35am was canceled by American Airlines due to a lack of flight crew, causing a delay until 1:45pm. Originally, I was supposed to arrive back in Pensacola by 1:51pm, but I was not brought back to a different airport in the region by American Airlines until 9:00pm, resulting in a 7-hour delay. I am disappointed by the lack of staff planning by American Airlines which led to this delay and the inconvenience of not being taken to the correct destination. I was informed I would receive a credit for the seats I had purchased on the original flights, but I have not received it yet. I believe I deserve a refund for my seat and additional compensation for this lengthy delay. Airlines like American should ensure they have sufficient staffing for flights scheduled months in advance to avoid situations like this and ensure passenger satisfaction.

I made Christmas travel arrangements for my son from Eugene, OR, to RDU, NC, with Alaska Air for Flt [redacted] on Dec 27. The booking reference is ZMTUFP. However, the connecting flight to PDX is with American Airlines, and Alaska Air couldn't assign seats for it. I'm concerned about my son getting a less desirable seat. Despite contacting Alaska Air, they couldn't assist due to American handling the booking. I worry my son will have limited seat choice if he checks in with American at 6:15 in RDU. Please advise, I've never encountered this issue before. Traveler details: Shirley LaBrecque for Christer LaBrecque.

I attempted to help my sister in England with her online ticket purchase, but mistakenly forgot to include her last name. Two days ago, she successfully booked a ticket online from England to Fiji, but there was a technical issue resulting in the payment being deducted without her receiving the ticket. After contacting the agent, she was informed that there were no available seats and she would have to wait 20 days for a refund. To rectify this, I tried to use my friend's Carrie L. Lewis credit card to rebook the ticket for her, but then realized her last name was missing. Could you please assist by updating the booking with her full name: Kelera Bale Delailoa Sela? Booking number: [redacted]8. Airline: American Airlines Flight: [redacted] Aircraft: [redacted]