American Airlines Customer Service Issues

Subject: Recognition of Companion Dog for Flight Assistance I am interested in traveling from Frankfurt to Denver next year to visit my son and his wife. I face severe disabilities due to asthma, depression, and various phobias, including a fear of flying. My support dog, Thiago, a medium-sized Goldendoodle also trained as a therapy dog, has prior flying experience and is well-behaved and comforting. He plays a crucial role in enabling me to travel and visit my son. I intend to provide documentation such as my handicapped ID, Thiago's training certificate, and vaccination records. How can I arrange for Thiago to accompany me on the flight? I plan to book an Economy Prime ticket to ensure sufficient space for Thiago. Thank you for your assistance. Sincerely, Marita Behrens

Upon arriving on AA flight 51 from London to DFW, my husband and I experienced a mix-up with his luggage. Another passenger mistakenly took his identical-looking suitcase which was left at DFW for a connecting flight to Midland. Despite being told it would be delivered the same day, we are still waiting for it. Unfortunately, it contains his medication and clothing needed for an important business meeting in Richardson before we head back to Tulsa. The website tracking provided is not working, and we are frustrated by the lack of communication and assistance from AA. We hope for a prompt resolution to this issue. Martha Ort

Our flight from Minneapolis to Miami at 19:05 this morning was delayed due to maintenance issues. We were held on the tarmac or at the gate for 5 hours before American Airlines eventually canceled all flights, including ours, to the Virgin Islands (Flight [redacted]). At Miami airport, we have been waiting in line for 7 hours to rebook our flight, with only 4 staff members assisting close to [redacted] passengers. We spent $[redacted] on dinner and are now sleeping in the airport, despite having a $[redacted]/night Vrbo accommodation in St. Thomas. Unfortunately, they just announced that there are no more hotel or meal vouchers available. We are tired, frustrated, and believe we deserve compensation for this experience. As a frequent American Airlines flyer, I am shocked by the inefficiency of the entire process.

My family and I got bumped from an international flight on June 18, [redacted], from Tokyo Narita. We had to stay overnight and received no compensation. We were rebooked to Chicago O'Hare instead of Dallas Fort Worth, where we were denied boarding and had to drive to our final destination in Fort Leonard Wood, MO. We were flying on official government orders. According to 14 CFR [redacted].9, we are owed compensation. American Airlines potentially owes us $[redacted]. If unresolved, we will involve the Department of Transportation and consider legal action for additional expenses and damages. We are only addressing this matter now due to learning about our rights. Thank you for your help.

I need to change my daughter and her husband's flight. They were supposed to fly from Philadelphia to Raleigh but got redirected to Madrid and spent hours on hold trying to rebook. To avoid delays, I want them on AA864 from Philadelphia to Charlotte departing at 7:15. Their original trip from Rome to Greensboro, NC, via Philadelphia, has been chaotic. They now face reaching Raleigh by 11 pm, needing transportation to Greensboro, adding extra costs. If they incur these expenses, I will seek reimbursement. The lack of assistance from American Airlines and the closed desk in Madrid at 5:30 pm have left us frustrated. My contact details are with you, and my daughter's name is Kylie Hanvey, with her husband Davis Hanvey. I'm Karen Taylor, and my AA number is 1Y1NP02.

I am missing a ziplock bag containing my makeup and perfume from my trip. I departed on Wednesday, June 8, and arrived on Thursday, June 9, at 10 PM EST after a 29-hour flight. I received my luggage on Saturday, June 11. I have started a claim and need to know if I should buy replacements and then submit receipts. Unfortunately, I no longer have the original receipts, as it has been over 30 days since purchase. One perfume was a birthday gift, and I am worried about the claim deadline. Additionally, both of my bags are damaged - one is covered in oil, and the other is dented. I have the receipts for the luggage purchased on May 26, [redacted]. Should I file two separate claims for the damaged luggage? Thank you for your assistance.

Hello, a week from today, on June 24th, my husband and I have a flight from West Palm to Charlotte, North Carolina, then on to Iowa with American Airlines. My husband is going back for a post-kidney transplant check-up. Unfortunately, I'm just recovering from an illness and have sciatica, so I was wondering if I could also request a wheelchair. While one has been requested for my husband, there isn't one arranged for me. With the short layover time in Charlotte before heading to Cedar Rapids, I'm concerned about making the transfer without assistance. Could you please confirm if a wheelchair could be arranged for me? My name is Mary Ellen Sutton, the flight number is [redacted], and the confirmation number is AXWANO. The flight departs West Palm at 12:01 PM, arriving in Charlotte at 1:54 PM. The connecting flight to Cedar Rapids departs at 2:30 PM, leaving us with limited time. Thank you.

Regarding Locator numbers: LJSRKB for Patricia and Jared Courchesne on flight AA584 and BGLIPS for Paul Courchesne on flight AA584 from Tucson, Arizona. Our flight is delayed, arriving in Dallas at 8:15. We are seated in row 26, which means it will take 10 to 15 minutes to deplane. The flight lands at Gate D31, and our connecting flight departs at 8:35 from terminal C. We have a limited time to navigate the airport. Flight [redacted] begins boarding at 8:05 and departs at 8:35. Boarding doors close 5 minutes before departure at 8:30. There won't be sufficient time to make our next flight. We need to adjust our travel plans promptly. Your assistance in rescheduling our flights, hotels, and car rentals would be greatly appreciated. Please, let's act on this now to avoid any issues. Thank you, Paul Courchesne.

I need assistance regarding cancelling my upcoming flight reservation from Austin to Rapid City on July 29th, which includes a layover in Dallas. My confirmation number is AJWXER under the name of Barbara Leschber and Ivan Leschber. The Priceline trip number is [redacted]-[redacted]-[redacted]-45. Unfortunately, my husband suffered a cracked femur in his right leg, and due to his inability to walk long distances, we need to cancel our trip with Caravan Tours to Yellowstone as well. Therefore, I kindly request information regarding the cancellation fee associated with our tickets priced at $[redacted].00 each, for a total of $[redacted].20. Once cancelled, I would appreciate confirmation that the reservation under my name has been successfully terminated. Thank you, Barbara Leschber

Hello, I am experiencing a complicated issue with my flight purchase. Initially, I attempted to buy a flight using a Klana one-time card. The flights I tried to book were not confirmed for my travel dates and were on a request basis with Royal Maroc. Eventually, it was impossible to confirm a flight for my connection through Casablanca. I had to select a new return date over the phone to guarantee a connection, which required me to pay the new total amount using my personal Visa card, as the one-time card amount could not be credited toward the new fare. The total exceeded $[redacted]. Subsequently, I had to cancel the entire trip because the dates were not suitable. Now, there is confusion with Klana as they believe the card was charged and used towards the refunded amount, but I was told the Klana card was not charged due to the unconfirmed flights. I seek assistance and clarification on this matter as I am concerned I may have been charged twice for the ticket and only refunded once.

Due to document issues, I was unable to catch my departing flight on June 15, [redacted], from Guadalajara, Mexico, to Missoula, Montana, flight #[redacted] with confirmation SFXIBY. Now, I am in Mexico and looking to book a flight from Guadalajara to Montana for July 10th using the credit from the missed flight. I purchased the ticket through a third-party, eDreams, who directed me to American Airlines for the credit. American Airlines, in turn, referred me back to eDreams. Even though eDreams mentioned contacting American Airlines about the issue last week, I have yet to receive any updates. I am expecting my documents for traveling from Montana to Mexico by Tuesday, June 28th, for my impending wedding. It would be greatly appreciated if you could assist me in obtaining the credit to book my return flight. Thank you.

I experienced issues when American Airlines failed to enter the correct trip credit number on my AA Advantage account, leading to a higher seat price as I tried to re-enter it multiple times. Despite spending 6 hours on hold without a resolution, the first agent did not help. When I spoke to a supervisor named either "Althea" or "Arleith," they insulted me by calling me a racist and abruptly ended the call when I asked about their accent. I believe I deserve a complimentary flight for the time I spent on the phone and the inappropriate behavior directed at me. It was frustrating to be accused of something unjustly and then be hung up on after such a long wait.

I recently had a flight from Ronald Regan to JFK to Doha to KTM on June 19th around 7:30 PM. Unfortunately, upon landing in KTM airport, my checked luggage was missing. During check-in at Ronald Regan airport, there seemed to be an issue with my passport number being mistakenly entered by a female American Airlines employee, causing delays. This employee was rude, possibly racially motivated, and even demanded an additional $[redacted] for luggage despite my ticket allowance. This experience was incredibly stressful, and I had to go through extra security checks at JFK due to mishandling of my hand luggage. Upon reaching KTM, my luggage was still missing, holding valuable items and gifts for my family worth around $10,[redacted]. Despite numerous calls, American Airlines has been unable to locate my luggage, severely impacting my trip. I am considering legal action due to this severe negligence.

I had a distressing experience with American Airlines and JetBlue desk reservations on June 15 at San Antonio Airport. Our vacation was marred by four days of delays, with conflicting information and repeated flight changes causing us to miss connecting flights and spending hours at the airport trying to reach our destination. After a long ordeal involving multiple trips to the airport and flight changes, we finally arrived in Antigua much later than planned, affecting our entire vacation. The poor customer service and lack of communication from the staff at San Antonio Airport were extremely disappointing. This experience has led me to decide not to fly with either airline in the future, and I am determined to share my dissatisfaction with others who may consider flying with them.

I would like to request a cancellation and refund for my flight with confirmation code J R 6 DKN from Los Angeles to Las Vegas to London to Madrid on June 28. The return flight was from Madrid to London and then London to Los Angeles on flight AA [redacted]. I mistakenly received the boarding pass for Los Angeles to Las Vegas and missed my flight to Spain. I understand the error was mine, possibly influenced by recent health issues, but I am hopeful for a refund. I have been a loyal customer to AA for years, and this mix-up has deeply inconvenienced me. Please reach out to me at [redacted] or [redacted] for further assistance. Thank you for your understanding. - Leon Friedrichsen

I have lost my baggage and have been tracking it. Unfortunately, it seems like my baggage didn't make it onto my last two flights due to a cancellation and a rebooking. I suspect it might still be in London. I tried reporting it at the airport in Hamburg but couldn't find any staff to assist me. The airline's web form requires reporting after 5 days of the baggage being missing, but my situation is different as it wasn't even registered for the most recent flights. I am unsure how to proceed, as waiting for 5 days might not resolve the issue. Can anyone offer guidance on how to properly report and address this situation?

I reserved a flight from Bozeman to Paris through American Airlines. After realizing the tight layover time in Chicago, I contacted AA and was advised to modify my route to avoid missing the connection. I paid $[redacted] to adjust my flights to ensure a smooth journey. I have asked for a reimbursement of this amount due to the inconvenient scheduling by the airline. Additionally, American Airlines changed my return flight without considering the timing, creating a conflict with our arrival time in Dallas. I need to rearrange my entire trip using AA Flexible booking. My details are as follows: James G., ACCT # C978WW4, Record Locator AMMCVM.

Hello, I hope you are well. My AAdvantage number is #8U5AU60. I have been a member since [redacted]. I recently confirmed a new trip to the USA, which was postponed due to the pandemic. We will be flying Premium Economy from London, UK, to Las Vegas. However, the Advantage Points I earned are no longer displaying in my account. Could you please assist me in reinstating them? Thank you in advance. Best regards, Trevor Graham

I attempted to book a flight for my wife and a minor child who is not ours. During the call, the AA representative mistakenly booked tickets for me and the child under record locator LXLBNH. After contacting AA to fix the error, my ticket was canceled as it was non-transferable, leaving the minor child under the original locator (LXLBNH) and a new reservation was created for my wife (record locator JZCGGL). However, when attempting to check-in, the minor child is labeled as an "unaccompanied minor" and I am unable to check him in online. I have been instructed to check him in at the airport, but he is not traveling alone, and I lack the necessary forms and IDs for unaccompanied travel. Is there a way to merge the two reservations to clarify that the minor is not traveling as "unaccompanied"? I look forward to your assistance. Best regards, Wes Cowell

I want to address my disappointment with American Airlines' flight rebooking process. After receiving notice of my flight cancellation due to weather, I was automatically rescheduled for the next day. However, upon further inspection of my new flight details, I realized that the extra amenities I had paid for, such as extended legroom seating and baggage fees, were not transferred. It took over an hour on the phone to rectify this, including providing proof of my original requests. This issue has occurred not once, but twice now, and my previous complaint was left unanswered. I am dissatisfied with the lack of attention to customer extras during rebooking and the inconvenience it caused me, resulting in additional expenses and missed work. American Airlines' apologies and lack of proper resolution have left me frustrated and seeking a better response in the future.