Amazon Germany Customer Service Issues

Hello, I'm reaching out to share recent delivery issues I've encountered. When I'm not home to receive packages, I've left a large vase with flowers and a note for delivery drivers to place items discreetly behind it. Most delivery personnel have followed this instruction, and I appreciated receiving a photo confirmation from Amazon showing my items placed behind the vase. However, I've noticed that some packages have arrived open, torn, or damaged recently. Last week, one plastic-wrapped order was completely torn, resulting in a damaged item. This has been a recurring problem and I suspect it might be the quality of the adhesive tape used. I wanted to bring this to your attention so Amazon can investigate why this is happening and hopefully find a resolution. I appreciate your understanding and assistance in addressing this matter. Thank you.

Hello, I ordered the Cannabi product at the end of September [redacted]. I received an email from you asking for my feedback on the product. The issue is, I never received this order! Please let me know why or refund me the EUR 24.99. I look forward to hearing from you. Thank you. --- Original Message has been rephrased for clarity and conciseness.

Dear Customer Service, I am writing to express my disappointment regarding the delayed delivery of the two books I ordered for my daughter's father's birthday. The items were scheduled to arrive today, but I was surprised to find out that they are now expected on October 26, a week later than I anticipated. This unexpected delay has upset my daughter, who used her savings of 40€ to purchase the gifts. I had to rush to a nearby supermarket to find an alternative gift for her father. I have never encountered such an issue in my previous orders with your company. I regularly order from you and had plans for Christmas shopping as well. However, this delay has caused inconvenience and frustration. It would have been helpful to receive accurate information about the delivery date to make alternative arrangements. I am disappointed with this experience and hope for a resolution. Sincerely, Manon S.

Hello. I placed an order on October 12th. The address has not been updated, and the item has not been delivered. Please assist me with the delivery or process a refund for me. Order #[redacted]-[redacted] Ordered on October 10, [redacted] New estimated delivery date: October 15, [redacted] View or cancel order OhMiBod Esca2, Purple Sold by Amazon EU S.a.r.L. If your shipment is delayed, you can reject delivery or return it for a refund. Looking forward to your next visit. Amazon.de This is an automatically generated email. Please do not reply to this message, as the email address is only set up for sending, not receiving emails.

Hello, I am questioning the need to pay return shipping costs for order number [redacted]-[redacted], as it was Amazon Germany who mistakenly sent the wrong items. I had ordered Wenko refill packs with an orange scent but received neutral Wenko refill packs without any fragrances. I am confused about how your label works, where I should drop off the package, or how I will receive my refund. Could you please provide me with a prepaid label for international postage? Thank you

Dear Amazon Team, I am writing regarding the unexpected suspension of my Amazon account and kindly request your assistance in resolving these issues. I am willing to provide any necessary documentation to verify my identity if needed. The gift vouchers were indeed gifts and not purchased by me, making it challenging to provide receipts. It is important to note that my balance should not be withheld as it is rightfully mine. In the event that my account remains suspended, I request the balance be transferred to my bank account (provide account details). Please refer to the attachment. According to regulations, if a voucher is issued and circulated, the promised service must be provided to avoid unjust enrichment. I may have to escalate this matter to consumer protection authorities if necessary. Kind regards, [Initials]

Hello Team, I placed an order on Amazon Germany for the BLUETTI Portable Power Station EB3A, 268Wh LiFePO4 Battery Backup with 600W. Due to insufficient funds on my bank card, I used my girlfriend's card and provided her home address in the Netherlands for delivery as I currently reside in Ukraine where Amazon does not deliver. Upon completing the order, I received an email stating that my account was blocked, and the order was halted pending additional information from the bank account holder's name and address. We promptly provided all requested details but received only an automated response. At this point, we simply wish to request a refund. Unfortunately, I am unable to contact them directly as my account remains blocked.

Hello, I ordered the STARTRC Mini 3 Pro Low-Noise Propeller on Amazon.de, ORDER NO. [redacted]-[redacted]. I wanted to leave a positive review for this item, which I know very well, but it was rejected. I have been a loyal Amazon customer for many years and I would like this review to be posted. Thank you in advance.

Hello, I recently purchased the STARTRC Mini 3 Pro Low-Noise Propellers for the DJI Mini 3 Pro Drone on Amazon.de with order number [redacted]-[redacted]. I tried to leave a positive review for this product that I am very familiar with, but it was rejected. I have been a loyal Amazon customer for many years and I would appreciate it if my review could be posted online. Thank you in advance. [redacted]

Order ID: [redacted]-[redacted] I have been trying to reach out to the seller regarding my recent refrigerator purchase on Amazon, but have not received any response either through the Amazon website or direct email. I need guidance on what to do next. The refrigerator was delivered on November 8, and within the 30-day return period, I am requesting to return it due to excessive noise levels. Despite the specified noise level being 40 dB, the actual noise is significantly louder and disruptive. This is especially problematic as the refrigerator is placed in an open living room/kitchen area, making it difficult to tolerate even when set to the lowest power. I initially waited a few days, hoping the noise would decrease, but it has not. I attempted to contact Technical Service online and by phone, but was unsuccessful. I also initiated a refund request on November 28 through Amazon, but have not received any confirmation or response so far. When trying to return the product again on Amazon, I received a message stating it is no longer eligible for return since the deadline was on December 2nd, even though the delivery was on November 8th. I would appreciate if you could acknowledge the receipt of this email and advise on the next steps to address this issue. Thank you for your assistance.

Hello, I am Federica Aliquò from Parma, Italy. On 13.12.[redacted], my Amazon account was compromised. Unauthorized purchases amounting to over [redacted] euros were made using my credentials and credit cards on Amazon.de. The account has been locked due to suspicious activity, preventing me from canceling the orders made with my stolen information. I respectfully request the cancellation of these unauthorized orders and the refund of the money taken from my account. Thank you, Federica Aliquò

Amazon placed my account under review after I made a purchase this morning. Despite encountering payment errors twice, the third attempt was successful, and the order went through. However, I received an email stating my account is now under review. I'm concerned as some of my items are due to be delivered tomorrow or Saturday. I've provided the requested information through the link provided, including my name, address, and proof of bank account. I'm unsure how long it will take for Amazon to resolve this issue.

I am in need of assistance with my account issue. I recently attempted to make a purchase on Amazon for a hat and a kettle, but I received a message stating that my account had been suspended for abuse. This is the first time I have encountered this issue after being a customer for over 7 months. I have reached out via email, and although I was told I would receive a response within a day or two to reactivate my account, it has been 10 days with no follow-up. I am still unable to access my account. I also called and was advised to contact via email. Please assist me in resolving this matter promptly. Thank you.

Hello. I have encountered an issue. I loaded an Amazon gift card to my account and tried to order a washing machine, but Amazon has locked my account, and I am unable to log in now. Could you please advise me on the steps to unlock my account? I might have made a mistake? I live in Germany but do not speak German. I am from Ukraine, please assist. Sincerely, I. Medvedieva.

Hello, my name is Evgeny Vlasyuk, I live in Trier, Germany. I ordered a package from Amazon, which includes a blanket and bedding. The money has been deducted from my card, but my account has been locked for some reason. I was able to log into my account via the computer, but the package is not being tracked. It states there are no purchases. What could be the issue, and how can I get my money refunded?

I have been struggling to access my Amazon account for over two months now. I reached out to Amazon in November to address the issue but was told it would be resolved, which it hasn't been. I went on a trip to the U.S.A. and have just returned, hoping to have my account access problem fixed. I suspect the issue lies with the 2-step verification process. My old phone does not support this feature, and when I try to log in, I get a message instructing me to approve a notification sent to my phone by tapping a link. However, I'm unsure which link to tap since there are multiple possibilities on my phone. I find Amazon's customer service lacking in this regard. My phone is more than a decade old and cannot accommodate 2-step verification. I would appreciate any assistance you can provide. If needed, feel free to contact me at +49 08[redacted].

Dear Sirs, I recently placed an order for Tudca Supplements - 2 packs of 2 bottles with 60 capsules in each. Yesterday, UPS delivered only 1 pack containing 2 bottles, without letting me review the package or sign for it properly. The UPS driver hurriedly handed over the package and left before I could inspect it. Later, I discovered the package was tampered with and lacked proper documentation. Upon contacting UPS, they mentioned a signature with only my first name, which I never do. I suspect it's a false signature. No invoice was included in the package. I request your assistance to either deliver the missing 2 bottles or issue a refund for them. Please investigate the false signature used for delivery as it was not mine. I am looking forward to your prompt response. Regards, Fadi Jebaili

Hello, I recently received a €[redacted] Amazon gift card a while back. The person who gave it to me is no longer around, so I can't confirm the purchase. I tried to use it now, but my account got blocked. Can you please unblock it? I uploaded a photo of the card and even sent a picture of my ID, but I am still unable to log in and contact support. I would appreciate your help in resolving this issue. Thank you.

We are experiencing a significant issue with our Kindle devices. The libraries on 'Ros Kindle' and 'Mike's new Kindle' have somehow become merged, showing the same books on both devices. Even though the content management on the website indicates that each book is on only one device, they appear on both libraries. Particularly concerning is that 'Ros Kindle' has lost her recent purchases from March 5th, [redacted] (5 books). These purchases have vanished from the content section, despite being there just last week. We have tried troubleshooting by restarting both Kindles, syncing, and checking content by device with no success. The problem persists with both libraries showing the same content and missing recent purchases, even though the site confirms the deliveries.

Hello, I need assistance in recovering €[redacted] that was fraudulently taken from my account. I am in shock and no one else can help me but you. I am facing significant difficulties and do not know what to do. Besides the €[redacted], there were charges for a €20 game and a €7.5 item. I cannot afford this amount as I have two young children. The purchased points are still in my account. Can you please contact the seller to refund the points and return my money? My main priority is getting my money back.