Allstate Motor Club Customer Service Issues

I need to file a tow claim, but the only method available is to mail the receipt, which I find time-consuming. It would be more convenient to have a fax number or an online link for claim submissions. I spoke with "Ronnie" at the motor club, and unfortunately, mailing the claim is the sole option for reimbursement. This inconvenience may lead me to reconsider renewing my membership in the future.

I have been trying to update my account [redacted] for some time now, but the 72-hour window you provided has passed. The email address linked to the account, [redacted], is no longer valid. I need to update it to [redacted] Furthermore, the credit card details for automatic payments are outdated, and I am unable to edit the billing section online. I need access to my online account to make these necessary corrections before making any payments.

I have been struggling to update my profile for weeks now. Whenever I input the changes, they remain pending for longer than the stated 72 hours. Due to this prolonged delay, the automatic payment didn't go through as they only had my old credit card information on file. Even though I updated the other details promptly, the payment method was not updated in time for the due date. If they wish to bill me directly for the payment, that is acceptable to me.