Air France Customer Service Issues

I need assistance with my flight booking confirmation U9UM7R. My flight from Israel to Tel Aviv on Saturday, June 3rd, has been rescheduled to Sunday the 4th, which conflicts with an important event I need to attend. I am requesting to be rebooked on the earlier flight scheduled for the 3rd and also seeking compensation for this inconvenience. Despite numerous attempts to contact customer service via phone and messenger, I have had no success and am feeling extremely frustrated. I hope for a resolution promptly, as I bought this ticket well in advance and do not wish to miss my flight or incur any extra costs due to Air France's mistake. Thank you for your attention to this matter. Regards, Leigh S.

I appreciate the assistance previously. I had booked a return flight from SFO to LIS for my grandson, who couldn't use the seat as his parents didn't have a car seat with them. Consequently, AirFrance canceled his seat, and the parents traveled with him on their lap. AirFrance assured a full refund for the baby's seat, and the parents paid a fee for the lap travel. Now, I'm seeking updates on the refund process but struggling to connect with the right AirFrance representative.

I came across a Malaga to Los Angeles ticket on EaseMyTrip.co.uk, with an arrival time in LA at 13:30, which worked well with my meetings. I purchased the ticket by card and received booking confirmation after a 40-minute hold. Despite being informed that the flight was no longer available, the agent offered an alternative flight at no extra charge, which I accepted as I was leaving the next day. However, upon consulting my LA attorney, I realized the new flight's timing didn't align with my appointments. EaseMyTrip suggested an earlier flight for an additional £[redacted], which I couldn't afford. I contacted AirFrance and was initially offered a reasonable fee of £[redacted] to change the flight, but on attempting to pay, the price unexpectedly increased. Disappointed with both AirFrance and EaseMyTrip, as the flight changes caused my trip on the 24th of May to be futile in terms of time and money.

Good morning Air France, I am writing regarding Air France ticket [redacted][redacted] for Alkarim Nizar Dhalla. I purchased this ticket in May [redacted] for travel in June [redacted], which was cancelled immediately. Expedia Canada informed me that instead of a refund, a credit of (CAD853.81) would be issued. Recently, when trying to use this credit to book a flight from London UK on August 25, [redacted], returning to Toronto September 6, [redacted], I was disappointed to learn that the credit amount was predominantly taxed. This led to a significant price difference when trying to apply the credit. I am seeking assistance from Air France to address this issue and would greatly appreciate any help in facilitating my travel plans to London UK. Please let me know if further details are required. I eagerly await your earliest response. Thank you, Alkarim Dhalla

I need assistance changing my flight from Television to Paris on a different date than June 19th. I want to start my journey back to the United States with a layover before my second flight. My reservation number is RJZJLJ. I am unable to modify it online because it indicates that since I made a recent request, I need to speak to a representative. Despite the website claiming 24/7 service, I have been unsuccessful in reaching anyone for the past 4 hours. Since my flight is in less than 48 hours, prompt action is necessary.

I am urgently in need of my misplaced luggage. During my flight from Paris to Florence last Thursday, my bags went missing. I promptly reported this at the airport under reference number FLRAF49074 for flight AF0083-14/AF1566-15. I took the necessary steps by contacting AirFrance to have the bags delivered to my residence at 27 Via Della Colonna. Despite assurances from the airport, the bags have not arrived. Today, when I visited the airport, I discovered that the delivery service had the wrong phone number on file, hindering their attempts to contact me. Although they assured me they would call today, it is already 2:30 PM and I have yet to hear from them. This situation is critical as the bags contain vital medication for my husband's Parkinson's Disease. I am anxiously waiting at my apartment for any updates. Please assist me in expediting the return of our bags. My contact number is +1 +[redacted]1. Thank you for your prompt attention. Best regards, Penny Partch.

Dear Customer Service, I unintentionally left two cell phones on the airplane I traveled on from CDG to LUXEMBOURG recently. Flight Number: LG8022 Seat Number: 11A Departure Time: 20:45 Passenger Name: R. L. Cell Phone Models: 1 Apple and 1 Samsung Galaxy Could you kindly assist in checking with the aircraft cabin crew about the lost items? At the moment, my only means of contact is via email. Your prompt attention to this issue would be greatly valued. Sincerely, Rona L.

My spouse and I were scheduled to travel to Paris on April 29, [redacted], from Houston on Air France Flight [redacted]. Around 6 PM, Air France announced a 22-hour delay, pushing the flight to the next day. We contacted our travel agent to make alternative arrangements as we had commitments in Lyon the following day. Our booking number was 25CYLJ. We have initiated a claim under our trip insurance policy and they require written confirmation of the flight delay or cancellation, along with the reason. Kindly provide us with this information. You may contact me at the email provided.

I recently joined the "Flying Blue" program after booking my ticket, but I couldn't find a place to add my passport number. When I checked my booking details, nothing was there. I assume this happened because I joined after booking. How can I update Air France and Flying Blue with my flight information so I can view it? I received an email with a verification code to confirm my identity and email address but couldn't find where to set a password. I'm currently in China using a Yahoo email which I can't access here. This forces me to use a VPN to check my email and access your websites. Otherwise, your website won't let me log in due to the IP address change. Flying Blue number: [redacted] ETKT NBR: [redacted][redacted] IE PNR: JS800C Date of Issue: June 20, [redacted] ID Number: HB745493

I booked a ticket through the Egyptian Air France website. The prices were shown in Egyptian currency, but my credit card was actually charged in USD. As a result, my bank imposed a 10% foreign currency conversion fee. Air France Egypt confirmed that the booking was in Egyptian currency, yet my bank statement shows the transaction settled in USD. This discrepancy has caused unexpected charges on my credit card, which is unacceptable. I request a refund of EGP 2,[redacted].78 due to this misleading information provided to customers. This situation could harm Air France's reputation in the Egyptian market.

I am resending my message from June 14, [redacted], as I did not receive a response from you. On June 13, [redacted], during my Air France flight from Nairobi, Kenya to Paris, I accidentally left my MacBook laptop behind on the plane once it landed in Paris. Despite reporting it immediately upon disembarking in Paris, I was not allowed to retrieve it. I also followed up in Atlanta, my next stop, but no update was available there. My flight details are as follows: Name: Evalyne Aseno Flight number: AF [redacted] Nairobi (NBO) to Paris (CDG) on June 13, 23:45 Terminal 1A Next flight: DL [redacted] Paris (CDG) to Atlanta (ATL) on June 14, 09:00 Terminal 2E E-ticket: [redacted][redacted] Booking: 4XJ7C4 I urgently request your assistance in locating my lost laptop. If immediate action had been taken, I could have recovered it as soon as I disembarked the plane. Kindly address this matter promptly. Thank you. Contact information: Evalyne Aseno [redacted] Fioli Circle Graniteville, SC [redacted] Email: [redacted] Phone: [redacted] Thank you.

I use a BiPAP machine due to frequent breathing interruptions during sleep. Currently, my BiPAP bag occupies a significant space in my carry-on. I am unsure if there are travel-sized accessories available for BiPAP machines. I am wondering if I can bring my BiPAP on board to stow it above my carry-on suitcase, even if I don't plan to use it during the flight. I am exploring travel options but have not found suitable solutions for BiPAP machines, which are larger than CPAP machines.

Our luggage has been missing since 29th June [redacted], and we haven't received any assistance so far. The baggage reference number DXBAF85394 is connected to flight booking reference W8MIRC under the name A Dalal. We only received one bag, which holds all our belongings and valuables. Despite being advised to buy necessary items with a promise of reimbursement, we are facing difficulties with that process as well. This situation is causing us a lot of stress, and we've had to spend money needlessly. If this matter isn't resolved soon, we will share our experience with others through a review.

My name is Karim Amirovi, and I have encountered significant issues with my recent AirFrance flight. My connecting flight from Paris to Tbilisi was missed due to a delay in my Toronto to Paris flight. I urgently request AirFrance to arrange a direct flight to Tbilisi on Sunday, July 9 at 15:50. Although initially informed that Georgian AirWays handles this route, upon checking, it is clear that both Georgian AirWays and AirFrance operate it jointly. I am open to quick connecting flights through European hubs on the morning of July 9 to reach Tbilisi or Batumi by the afternoon or early evening. The flight voucher provided through Baltic Airline is not a viable option due to the delay it entails. My experience at Paris Airport worsened due to the flight mishap, as my baggage was misplaced, and it took hours to locate. Additionally, issues with the hotel voucher and shuttle service added to my distress, leaving me stranded overnight in the airport without access to basic amenities. This situation has not only affected my travel plans, resulting in missed business meetings in Tbilisi and Batumi scheduled for July 9, but also threatens important investment opportunities and contracts. I appeal for immediate assistance from AirFrance to address these flight disruptions, provide suitable alternatives, and lessen the emotional toll of these events. Karim Amirovi

I want to praise the remarkable service provided by two Air France Airlines hostesses on my flight AF [redacted] on June 10, [redacted] from CDG to Ben Gurion Intl. Ms. Valerie Bechu and Ms. Isabelle Delelee impressed me with their charm and grace throughout the journey. Not only were they courteous, but they also assisted me in locating a vital folder I had inadvertently left behind on the plane, guiding me on how to recover it. Their dedication to customer care was outstanding, and I wholeheartedly endorse their exceptional service. Warm regards, Evelyne Klein

Flight [redacted] from CDG to LIS on 7/13/23 arrived at 22:25, and unfortunately, my suitcase was left in Paris. The suitcase is a large GHURKA brand in sand and brown color with no wheels, featuring a large leather GHURKA label. My last name is Tempel, and I am currently staying in Portimao. I would appreciate it being delivered to William T. at Rua Sidonio Pas, Lote 3, [redacted]-[redacted] Portimao. An agent at the airport mentioned it would arrive in Lisbon on the first flight from CDG in the morning. Your prompt assistance is greatly appreciated.

I would like to share my experience with the cabin design on Air France Flight [redacted]. My spouse and I booked Premium Economy seats for our trip from CDG to DFW on July 14th. We were assigned seats 11A and 11C on an Airbus A350. I immediately felt the cabin was more crowded than other Air France flights I have been on, with narrower aisles. When the passenger in front of me reclined their seat, I felt almost trapped due to the minimal clearance between the seat and the immobile armrest. To measure the space accurately, I used a book cover and marked a point where I estimated the gap. Later, with a ruler, I measured the distance to be 16.5 cm, smaller than the length of my hand. This tight space made it extremely difficult for my legs to maneuver. I had to navigate like an acrobat to reach the aisle seat for restroom visits. I suggest that Air France redesign the seating to provide more room when seats are reclined. Limiting the recline angle or reducing the number of seats in this section would greatly enhance passenger comfort and safety.

Subject: Wheelchair Service Inquiry Hello, Is it intentional that neither the Austrian nor the German side is working??? Regarding the matter: We have only had positive experiences with you X years ago. We plan to use your assistance when traveling to St. Maarten in April [redacted]. A friend asked me to send you this email. Dear Lufthansa team, We left Budapest on March 13. Upon arrival in Frankfurt at 7:55 a.m., there was no wheelchair service provided despite us ordering it with the flight. We had to walk a long corridor and stairs on foot. We waited for assistance for about two hours in the courtyard (for the ordered wheelchair service). After a five-hour journey, a young black boy finally came and left us there. Then an older man took pity on us and pushed both of us to the plane simultaneously. We had to board the plane on foot again, with no assistance offered. Midway home, the plane to Orlando departed with a two-hour delay! It was 7 a.m., and they claimed the delay was due to weather conditions. The Frankfurt-Budapest connection naturally disappointed us, the connecting flight (Frankfurt-Budapest) did not wait due to the delay!!! We were rerouted from Frankfurt to Hamburg. Again, no assistance was provided here. I shouted that our flight was in 10 minutes, and no one came. My husband can barely walk 2 meters, we didn't even have the chance to board the plane. A woman intervened due to the commotion and pushed my husband, but I had to walk there. I felt like I was dying because I had to run and walk a long distance. Of course, they didn't even help me board the plane, I had to walk another long corridor and wait on the tarmac. That was in Frankfurt. For me, the distances were too long to walk. The flight to Hamburg was delayed, and since it was 1 hour to the airport, we almost missed the connecting flight to Budapest (less than 5 minutes)! But there was a kind Spanish boy who ran and pushed both of us! This meant we arrived home at 20:30 instead of 14:00. The person who was supposed to pick us up waited for 6 hours at Budapest airport because we had to go to Miskolc, which is about [redacted] km away! I am curious how you plan to compensate us, or should we consult a lawyer? Our expectation: Refund - one-third of the flight price. We await your response. Best regards, Violet Kiss [redacted] Miskolc, Brassoi ut 43. Tel.: [redacted]/ 30 /

On July 29th, [redacted], I traveled from Ouagadougou to Charles De Gaulle Paris. Our departure was delayed from [redacted] PM to [redacted] PM with flight DL [redacted]. This delay nearly caused me to miss my connecting flights from Paris to Dallas and then to Mcallen Texas with my family: my spouse F.N. Traore, my 12-year-old J.F. Nabi, and 5-year-old J.H. Nabi. The journey was challenging for us. I am wondering what Air France can do to assist us.

On August 6th, a reservation was made for my daughter, M.D., reference #LY4ZCJ to fly to Minneapolis, Minnesota, in the United States. The credit card was charged $[redacted].65 but was canceled the following day. An email was received stating that the travel document issue cannot be maintained, and the full amount will be reversed on the card used due to Air France payment control. On August 16th, a new reservation was made for my daughter to fly to Minneapolis, Minnesota, in the United States with booking reference VQT35D. After a seemingly successful booking, an email was received regarding specific formalities for travel to, from, or through the United States, including the need for regulatory information and a short-stay visa for entry into the Schengen area if there are transfers in multiple Schengen countries or airports. As she will be flying from Abuja to France before continuing to Minneapolis, I seek guidance on completing the booking successfully and understanding the required information and processing time to ensure she arrives by August 25th for her Master's program in Minot, North Dakota, with classes starting on August 21st.