Air Canada Customer Service Issues

I'm writing to express my dissatisfaction with the lack of customer service training displayed by a staff member during my boarding for flight AC8908 on November 14th, [redacted], at 1:40 pm. When attempting to scan my electronic ticket, the staff member encountered difficulty due to my dim phone screen. After I brightened the screen, she rudely dismissed me without attempting to scan the ticket properly, instructing me to get a printed ticket at the counter instead. This interaction was humiliating and unprofessional, with her tone coming across as condescending. It is concerning that she seemed to handle the situation differently based on my race and gender. Regardless of any delays or technical issues, staff should maintain professionalism and not direct their frustrations towards customers. Training on customer interaction, particularly with women of color, should be a priority to prevent similar incidents in the future.

Hello, I'm Andrew Burrows. I was on yesterday's flight from London Heathrow (LHR) to Toronto Pearson International Airport (YYZ) on AC [redacted], seated in 62F. I stored my ukulele in the overhead compartment before takeoff and heard a loud crunch when the flight attendants closed the cabinets. Unfortunately, my wooden ukulele was indeed damaged. I'm unsure if Air Canada provides compensation for broken personal items, but the crew advised me to complete paperwork or contact you via email with attached photos of the damaged ukulele. A crew member collected my details on the aircraft, so there might be a report on file. Is there any resolution available? The ukulele was valued at $[redacted] USD. Thank you, Andrew Burrows

I recently had a connecting flight from Toronto to Washington (AC8618) en route to Cincinnati (UA4297), but the delay of over 2 hours caused me to miss the connecting flight. I had to stay overnight in Washington due to no available flights to Cincinnati. The delay was not weather-related but due to Air Canada's scheduling. I incurred expenses (hotel, dinner, and breakfast totaling $[redacted].06 USD) and have all receipts and related documentation. I am seeking compensation for these expenses and would appreciate information on how to proceed with my request. -JD Aeroplan # [redacted]05 Email: [redacted] Phone: [redacted] Cell: [redacted]

I recently traveled from Toronto to Frankfurt on an Air Canada flight on Nov 17. Unfortunately, upon connecting to a Eurowings flight to Mombasa, Kenya, on Nov 19, my personally checked-in suitcase did not make it to its destination. Local baggage handlers at Aerotech confirmed that my bag was not loaded onto the Air Canada flight. I received an email stating that my bag was traced and scheduled to be put on the next available flight, expected to arrive on Nov 24, but there were no guarantees. It has now been five days, and I am still waiting for my luggage. The fact that a checked bag can be left behind is concerning and indicates a significant issue. I believe that Air Canada should consider implementing a verification system to prevent flights from departing without all checked baggage. It would also be appreciated if the airline could offer compensation to passengers affected by such incidents.

Aeroplan Number: [redacted]70 Dear Sir/Madam, I recently flew with Air Canada on November 13th from Canada to Doha with a connection to Dubai. The airport terminal was chaotic and lacked staff assistance, leading to a stressful check-in experience. There were delays due to pilot scheduling issues, causing me to miss my connecting flight from Doha to Dubai and ultimately a family event. The lack of organization and communication from Air Canada added unnecessary stress to the journey. I hope the airline addresses these operational and staff issues to improve the travel experience for passengers in the future. Thank you for your time. Best regards, Shazi Siddiqi.

I recently traveled on AC [redacted] and [redacted] from YOW to YUL and onto CMN on November 9, [redacted], with return flights on November 29. Prior to booking the Business Class flight, I was informed that the partition between seats 5G and 5D could be slid down to allow for easier conversation with my partner. However, during both the outbound and return flights, this feature was not available, causing inconvenience. I would appreciate an explanation for this discrepancy between the information provided during booking and the actual experience onboard the flight. Thank you. Shahid A., Aeroplan Member # [redacted] [redacted] [redacted].

Hello, I purchased a ticket with insurance on kiwi.com on November 11. I'm currently 29 weeks pregnant and unfortunately, I'm facing unexpected circumstances that prevent me from taking my trip. My booking number is [redacted] [redacted] [redacted]. The issue is that when I canceled my flight, there was no specific form to provide the reason, and I was only offered a €10 voucher for a future purchase since I didn't opt for a paid plan. Unlike other platforms, kiwi.com does not seem to provide a refund in my case. I used up all my funds for this trip, and I really need assistance in getting a refund. I did not willingly cancel my flight and I have no use for their €10 voucher. The flight is scheduled for December 7, and someone else will be taking my seat. It's disappointing that kiwi.com is not refunding the money for the unused flight.

Hello. I purchased a ticket with insurance via the kiwi.com platform on November 11th. I am currently 29 weeks pregnant and unfortunately, there are unforeseen circumstances preventing me from taking my trip. My booking number is [redacted]. The issue I am facing is that upon canceling my booked flight, there seems to be no form available to specify the reason for cancellation. Kiwi.com is only offering a 10€ refund for my next purchase as I did not opt for a paid plan with them. Unlike other platforms that refund money for canceled flights, Kiwi.com does not seem to provide the same service. I have used up all my funds on this flight, and I am reaching out for assistance in securing a refund. I did not voluntarily cancel my flight, and the 10€ voucher is not suitable in this situation. The flight is scheduled for December 7, and someone else will be taking my seat. It is crucial for me to retrieve the money I spent on this flight that I am unable to utilize.

Dear Sir, We are writing to you from the Croatian Embassy in Spain regarding an issue with Mr. Marion Sincek's lost baggage, currently located in Havana and has not been retrieved. The reference number is HAVAC21374. Mr. Sincek's departure from Havana is scheduled for December 5th, [redacted], making it urgent for him to recover his luggage. We await your response. Kind regards, Branka Soldo Croatian Embassy in Spain

I'm Bahar Mohammed, and I flew with my wife and 3-month-old infant. Unfortunately, during our trip on November 29, [redacted], from Addis Ababa through Frankfurt, we encountered an issue with our luggage. We checked three bags but only received two upon arrival in Addis Ababa. Despite our efforts, we have been unable to locate the missing bag. The customer service experience with Air Canada agent Nadia was quite challenging, causing stress and inconvenience. At this point, it has been nearly a week, and we have not received any updates on the lost luggage. We would greatly appreciate it if the airline could track the missing bag and provide us with the tracking number. Thank you for your assistance in resolving this matter.

Hello! I submitted a claim for travel expenses to AIG Travel Insurance, and they are requesting additional information. They have asked for written verification from Air Canada regarding the duration of my delayed baggage. My trip details include traveling with Air Canada from San Diego to Manama with a stop in Toronto. Due to a delay in Toronto, I missed my connecting flight to Bahrain and my luggage was left in England until the following day. I provided AIG with details of the lost baggage trace but they specifically require a letter from Air Canada. If you need to reach me, my email is [redacted] and phone number is [redacted]. Thank you!

Hello, During my recent trip to Grenada from December 4, [redacted], to March 2, [redacted], I encountered an issue with my baggage. My bag with reference number [redacted] was lost on the way from Ottawa to Toronto on AC455, and then to Grenada on AC1336. Despite efforts, I was unable to trace my bag in Grenada as there was no Report # or World Tracer Incident Report provided by them. After numerous attempts to contact the Grenada airport from December 5th to December 9th, I finally received my bag at my resort on December 9th. Unfortunately, I had to spend six days without my belongings. To cope, I purchased essentials costing $83.99 Canadian and have the receipt. I am seeking assistance on how I can be reimbursed for the $83.99 and if there is additional compensation for the inconvenience caused. I appreciate any guidance you can provide. Thank you, John S.

I need to report missing items from our luggage. When we flew to Montreal International Airport on October 31st, we took flight #AC665 from Halifax with a connecting flight # AC1750 to Cayo Coco, Cuba. After arriving at our hotel and unpacking, we discovered that my jewelry and vitamins were gone. The jewelry, including earrings and necklaces, is worth around $3,[redacted]. Our suitcases were locked, and there were no signs of forced entry. Can you provide any help with this situation?

I am the father of Estelle Samaraweera. She was scheduled to depart from Halifax on AC [redacted] at 16:35 for Montreal, then catch AC [redacted] to London Heathrow at 19:20 on December 17th, followed by a connecting flight to Colombo, Sri Lanka at 20:40. However, all her luggage, including hand luggage, was mistakenly sent to Montreal. Air Canada provided her with only 10 CAD for a meal and asked her to stay in a hotel in Halifax. I would like feedback on the level of service provided, as I am disappointed with how international students are treated. Thank you, Kanishka Samaraweera

Last year, I booked a round trip from Montréal to Cairo through Expedia with Air Canada, but due to Covid-related reasons mandated by Canada's government, I had to cancel the trip. Instead of a refund, I received a voucher from Expedia worth [redacted] Canadian $. Whenever I try to use the voucher to book a flight, I am asked to pay an additional [redacted] $ or more, even when booking a year in advance. I have found cheaper options on other platforms. Can I please be reimbursed or compensated by Air Canada for this issue since Expedia has not been able to assist me? Thank you.

I traveled from New York (LaGuardia) to Edmonton with a layover in Toronto on Nov 30, [redacted]. When I arrived in Toronto, I fell ill and paramedics were called to assist me. Unfortunately, I never cleared customs as the paramedics took me to Etobicoke ER hospital. I stayed in Toronto for a few extra days due to my illness and missed my connecting flight to Edmonton on Nov 30, losing track of my checked baggage from New York. I haven't seen it since and Air Canada hasn't contacted me. I believe my bags are still in Toronto, but I'm unsure. I need help locating them.

I encountered an issue with my flight from NY to Toronto where despite having the confirmation, my seat was not available when I arrived at the airport. The agent acknowledged seeing it in the system but couldn't provide me with a seat. Instead, I was instructed to buy a new ticket for a later flight with no explanation. I submitted an inquiry online on Nov 2nd and received case #CAS-[redacted]-P5M8F2, but have yet to receive any updates aside from my credit card company stating that AC would not reimburse me for the additional ticket. I am seeking a full refund for the second ticket purchased.

I am Vaibhavi Jigneshkumar Shah. My checked baggage is currently missing after my flight from Toronto to Montreal to Sydney on December 19th at 10:00 am, arriving in Sydney at 4:00 pm on the same day. The flight numbers were AC406 and AC8092. My red luggage bag has my name written on the top and contains items like bedsheets, a blanket, clothes, some spices, and ready-to-make food packets. I am hoping for a prompt response as I urgently require my bag here in Sydney, Nova Scotia.

I am having trouble changing my seat online with Air Canada. An error message prompts me to contact customer service, but all phone numbers I dial result in a message saying they are unable to answer or put me on hold due to high call volume. I have attempted calling on various days and at different times without success. I am currently unable to modify my seat selection online or get through to customer service.

Good morning, I'm Rose Marie Spencer. My reference number is Yhzac19796. I have been missing a luggage since October 3, [redacted]. The airline appears indifferent to my situation. During my two-week trip, I lost all the clothing I brought. I provided the itemized list the airline requested on October 23. Since then, my emails have gone unanswered. I even asked for a carry-on for last week's trip, yet received no response. The lack of communication is frustrating and disrespectful as it nears three months without resolution. I need assistance promptly to avoid carrying this negative energy into the upcoming holidays.