Air Canada Customer Service Issues

Hello, I flew from London Heathrow to Mexico City on July 25th on AC861 connecting to Vancouver on AC996. Unfortunately, upon arrival in Mexico City, our bags were missing. I filed a report, but was advised to also email the details to this address. Passengers: - Saul Benjamin Peleg, Passport: [redacted]55 - Green/light blue hiking/travel bag - Michaela Nicole Greibach, Passport: [redacted]51 - Silver Hardback Samsonite case with a rainbow tag I will attach the missing bag report and boarding pass photos. Our address is Frontera [redacted], Depto. [redacted] esquina Chihuahua, Roma Norte until July 29th. Please contact us at +[redacted]00 or +[redacted]85. Any assistance is greatly appreciated. Thank you. Saul

On Monday, July 11th, [redacted], a friend, A. M., was flying Air Canada Flight No. [redacted] to Croatia via Dublin, Ireland. Being an older person with mobility challenges, we were relieved to be assisted by a kind lady named Anjou at the Air Canada check-in center in Toronto Pearson Airport. Anjou, from Singapore, was extremely helpful, friendly, and courteous. She immediately put A. M. at ease, checked in her bag, and arranged for a wheelchair. Anjou's care and attention made the whole experience less nerve-wracking for A. M. She went above and beyond to ensure A. M. was comfortable and reassured about flying alone. Although Anjou had to return to her duties, she introduced us to Rose, who guided A. M. through Security and to the plane. Both Anjou and Rose deserve recognition for their outstanding customer service and dedication to helping older passengers traveling alone. Anjou truly shines as a star employee of Air Canada.

We traveled from Montreal YUL airport to Boston, with a connecting flight to Copenhagen on June 26. Our Air Canada flight, AC750 at [redacted], to Boston was delayed by about 2 hours. To claim for our missed connection, my insurance company requires an email or letter stating the reason for the delay. A simple explanation will suffice. We were informed onboard that the delay was due to a labor dispute and a shortage of ground crew. Your prompt assistance in providing this documentation is greatly appreciated. Please contact me at your earliest convenience to help resolve this matter. Thank you. - Jerianne & Steve Polley Flight conf #OBJZKS Ticket # [redacted][redacted] & 31 Departure gate: C75

I would like to report a significant delay of around three hours for the baggage delivery on Air Canada flight AC808 on July 30, [redacted], from Toronto to Manchester, UK. The baggage handlers at Manchester Airport, including a response from Mr. Charlie Cornish, C.E.O. of Manchester Airport, attributed the issue directly to Air Canada's handling agents. This delay resulted in additional parking fees of £30 for my brother, which I had to reimburse him after he utilized a flight tracking application and reached the airport at 11:00 AM. Mr. Cornish suggested contacting you for the reimbursement of the parking fees. I expect a formal apology and the prompt repayment of the £30. Furthermore, the delays experienced on flights AC [redacted] from Las Vegas and AC [redacted] from Toronto, particularly the chaotic boarding process, have tarnished the reputation of your airline. It is imperative that you address these matters promptly without attributing them solely to Covid. Upon my return to Australia, I intend to lodge a formal complaint with my travel agent regarding the costly and subpar experience I had with Air Canada.

My daughter, Jessica, was on Air Canada Flight #[redacted] from Toronto, scheduled for 7:59 pm but delayed until 8:40 pm. Upon arrival in Atlanta, Georgia, her bag, containing my grandson's baby seat, was lost. Air Canada's initial offer of a booster chair for a 9-month-old baby was inadequate. Although they later found a baby seat, it was missing the necessary equipment to secure it properly in the back of her car. This violates the Child Safety Act and puts my grandson at risk. I have been unable to reach anyone by phone, hence this email. I expect a response from management within 72 business hours to rectify this situation promptly. Air Canada must address their error regarding Jessica H. and her baby's safety. Failure to do so will leave us no choice but to escalate this matter further.

Hello, I recently had an extremely disappointing experience with Air Canada, and it has left me feeling frustrated. This will be the final time I choose to fly with them. Despite being a frequent flyer with AC for my international trips, I encountered a lack of customer service in a time of need at the airport. As a result, I was left stranded and had to seek assistance elsewhere. To make matters worse, my rescheduled flight route included an inconvenient layover that caused further inconvenience. To manage the situation, I had to cover unexpected costs for a hotel stay and transportation which were not initially planned. I am hopeful that Air Canada will take responsibility for their shortcomings and provide compensation for the additional expenses incurred.

I am seeking assistance with updating my area plan points. I followed the instructions provided this morning, including changing the password, but the confirmation email was sent to an outdated email address for my husband, which hasn't been used in 12 years. To rectify this, I kindly request to update the email address associated with my account to [redacted] The support team requested specific details this morning to verify our account, such as the house number, last digits of my phone number, and postal code. Despite providing accurate information, I was informed it was incorrect. After contacting an Air Canada agent, they confirmed the information I provided matched their records. Please assist in updating the email address associated with my account to ensure seamless communication.

Hello, I need some advice. I am traveling from India to Canada with Air Canada next week. I have a rechargeable beard trimmer that I want to bring with me. It's currently out of charge. Should I pack it in my carry-on or checked luggage to avoid any issues at airport security? I appreciate your help with this. Best regards, Pranshu M.

Upon my return flight from Edmonton to Charlottetown, PEI on July 17, I discovered one of my bags was missing. I promptly filed a claim at the airport. Unfortunately, when I checked the bag's status on the website, it still shows "tracing continues." The missing bag contains many essential items such as gifts, and despite my efforts, I have yet to receive a response. The situation is distressing, considering all other bags reached our destination without issue. I had to buy replacements for the missing items. I am seeking clarity on potential compensation for the lost belongings and a timeframe for determining if the bag is indeed lost. Clarifications on these matters would be greatly appreciated.

I have encountered an issue with Air Canada regarding my mislabelled luggage at the Toronto airport. Despite numerous attempts to contact them with no success, I have taken several steps to track my belongings, including marking it as a top priority, updating the tracking information, and even using an AirTag to know its exact location. However, it has been over a month, and I have received no communication from Air Canada. I am frustrated with the situation, especially as I am spending money on clothing while I wait for my luggage. My family has tried to assist in locating it at the airport but was unsuccessful. As a young individual without significant funds, I find this situation challenging and stressful. I am seeking compensation and the prompt return of my luggage. Thank you for your attention to this matter.

I am looking to modify my booking due to a significant drop in flight prices. My Air Canada tickets are under the Economy Flex class for a trip scheduled from September 10th to 24th. These Flex tickets were selected to allow changes without additional charges. I originally booked two return flights from Vancouver YVR to Maui with Air Canada. After noticing a price decrease on the Air Canada website, I attempted to make the changes online on August 12th. However, the price shown on the modification page was much lower than the existing fare offered by Air Canada. When I contacted an Air Canada agent, they provided the same price as the online modification tool. The agent mentioned a possible difference due to a "coupon" fee or the ticket class codes (Economy K for outbound and L for return). Confusion arose as to why these factors were impacting my Flex ticket with complimentary changes that were paid for separately, and the agent did not elaborate on the "coupon" issue.

Hello, I am writing to you upon advice from your company. We flew with you to Hawaii. Our luggage arrived 2 days late, and we had to go buy: 2 towels, 1 women's bikini, 1 boy's swimsuit, an exchange (beach clothing), boy's t-shirts, boy's pants, underwear, and body lotion. Attached are the receipts totaling $[redacted].00 for two people. We kindly ask if a refund will be issued for these unforeseen purchases since we received our luggage two days after arriving in Honolulu, on Sunday, 07/31/22. If your response is positive, here is my IBAN: Soba Bank SA, Cinzia Buchmann, Av. E. Rambert 30, [redacted] Lausanne, CH31 0[redacted] 2[redacted] 1. I look forward to your reply. Best regards.

I have been flying Air Canada from YYZ to TLV since they started the service, always packing in hockey equipment bags. In the past, I traveled with my wife and four kids, taking 11 hockey bags and one suitcase. Two years ago, I had no issues, but on my most recent flight on August 7, I was unexpectedly charged $[redacted] for an "oversize" bag. The rules apparently changed, requiring the bag to contain only hockey equipment with no personal items. My bag had minimal equipment and mostly clothing. Interestingly, a professional hockey player next to me had a similar situation. Her hockey bag was fine but her suitcase was over the weight limit. Surprisingly, she was allowed to move some personal items into her hockey bag without being charged. I'm frustrated about being charged unjustly. How can I go about getting a refund for the $[redacted] fee?

I received my Original Passport Request Letter on 2nd June and had my passport stamped on 10th June, [redacted]. The Port of entry letter was updated in my GC Key portal on 12th July. I planned to travel to Canada for my studies at Algoma University's September intake, booking my air tickets for 15th August from India to Toronto via Bahrain and Frankfurt. Upon reaching Frankfurt from Bahrain, I faced issues as boarding officers deemed my visa status invalid, forcing me to return to India without my luggage - two suitcases, red and brown colored, 23kg each. I now have resolved the visa matter, have a flight booked to Canada via Air Canada for 22nd August, and kindly request the return of my luggage to Toronto Pearson airport. It contains important documents and clothes. Please assist in retrieving my belongings. Flight details: Monday, 22nd August, 00:10 IST, Flight AC051, Delhi to Montreal, then AC407 to Toronto (YYZ) landing at 11:23 Canada time. Thank you. Warm regards, Warispal

Hello, I need to address an issue regarding the Air Canada staff. On Wednesday, August 16, [redacted], my mother was flying to Rome and required wheelchair assistance. However, the staff member made her walk to the gate along with others. I observed that some passengers were being taken in wheelchairs while another group had to walk. I inquired about this with the worker, but he was uncooperative and refused to provide his name before walking away. Given my profession with the Ministry of Attorney General, I understand the importance of identifying individuals. I plan to pursue this matter until resolved, as I am concerned about the conduct of federal government workers. I await a prompt response to share the worker's name and hope for a resolution by involving a manager. Please contact me at [redacted]. Thank you, Joanne

Dear Air Canada, I am writing to address my recent experience with your airline. I booked a flight to New York (EWR - Liberty Intl.) for Monday, August 22, [redacted], under the name Eve Maya Gorman with the confirmation number Q6QOCX. Unfortunately, upon arriving at the airport, I discovered that the flight had been canceled. The lack of assistance and alternative solutions provided for this inconvenience was disappointing. I had booked a direct flight, and the only alternatives offered to me had multiple layovers, causing further inconvenience. The handling of this situation was unprofessional, leaving me to resolve the issue myself. I understand that flight cancellations can occur, but the lack of support and compensation from Air Canada was disheartening. I had to incur additional expenses for accommodations and transportation due to the canceled flight. Not to mention the mishandling of my luggage (scancode: 0 [redacted] AC [redacted]), adding to the frustration of the situation. I am seeking compensation for the troubles I faced, including reimbursement for the hotel and flight expenses. I have always regarded Air Canada as a reputable airline, but this experience has left me disappointed. I trust that this matter will be resolved promptly and fairly. Best regards, Eve

Dear Sir or Madam, On Friday, the 19th at noon, my son flew from Houston International Airport (IAH) to Montreal (YUL) on Flight AC [redacted] with booking reference 3LKXSS. During check-in at Terminal A, Air Canada provided him with the baggage tag receipt labeled AC [redacted] under the name Taxy Martin. Unfortunately, upon arrival in Montreal (YUL Trudeau Airport), his luggage was missing, prompting him to file a claim with reference number YULAC [redacted]. Despite daily calls to Air Canada at +1 [redacted] and continuous monitoring of Worldtracer on your website, we have yet to locate the bag. Described as a large, brown bag weighing 49 pounds, it holds significant sentimental value including family gifts from France and a financial worth of over $2,[redacted]. During my visit to Terminal A at Houston International Airport (IAH) today, an Air Canada agent explained that the bag's absence may be due to the initial tag not being scanned upon check-in, causing the current dilemma. As this luggage is crucial to my son's life in Canada, studying at McGill University, we urgently seek your assistance in tracking it down. Your cooperation in investigating all related airports in Canada and Houston is greatly appreciated to resolve this issue promptly. Sincerely, Caroline W. [redacted] Ballina Canyon Ln Houston, TX, [redacted] [redacted]

I need assistance with transit refunds for my Vueling Airlines flight from Paris (CDG) to Barcelona (BCN) on August 17, [redacted], under the booking reference RHF6XG. The flight was canceled due to bad weather conditions, resulting in a delay at our final destination of over 4 hours. I am entitled to a refund, but my inquiry has not been addressed, and the airline's AI-run forums are difficult to navigate and offer no clear path to submit a claim. I should be reimbursed for 41.28 and 95 euros for taxi and rebooking expenses. I have been unable to find a contact number to call, and the customer service line at the airport had no available agents. The flight disruption also impacted my work schedule in BCN.

I experienced extensive delays and cancellations on my journey from Moncton to Atlanta. Initially rerouted to Fredericton after a canceled flight, I faced a 6-hour delay before reaching Montreal. Missing my connection, I had to reroute via Washington DC, only to have that flight canceled as well. After hours of waiting and phone calls, I managed to secure a transfer to a Delta flight to Atlanta, departing the next morning. Due to the prolonged delay, I had to purchase a new COVID test for $[redacted] at the airport. Seeking compensation for the multiple flight disruptions and hoping for a refund for the unnecessary COVID test expense incurred during my prolonged airport stay.

I had a return trip booked from Deer Lake, NL to Toronto in April [redacted], which was cancelled due to Covid-19. I requested a refund but also inquired about keeping the flight booked, which I was informed would be possible. Over a year later, due to ongoing Covid-19 concerns and family health issues, I contacted Air Canada to retain the flight. However, I was informed that the booking was canceled as it needed to be used by April [redacted], despite not being given a deadline previously. Now, I seek a refund for this unused ticket as I had to make alternative travel arrangements to Toronto for my upcoming trip to Ireland.