Air Canada Customer Service Issues

Hello, My name is Jun Chen, and my ticket number is [redacted][redacted]. I had a flight cancellation for RABJV-AC36 on June 17, [redacted]. I purchased a round-trip ticket from Melbourne to Vancouver on the Air Canada website on January 16, [redacted]. Due to the impacts of COVID-19, I received a notification on April 16 from Air Canada that my flight was cancelled, and the amount I paid would be converted into a future travel credit valid for 24 months. However, when I tried to rebook and utilize this credit today, I was informed that my credit had been cancelled, and my ticket money is non-refundable. I am confused about what happened to my credit. I can provide the email you sent me on April 16, [redacted], if needed. I did not cancel the flight, so why am I unable to receive this refund? Kindly assist me in recovering my credit. Thank you very much. Jun Chen

Hello, My name is Jun Chen, and my ticket number is [redacted][redacted]. I had a flight cancellation for RABJV-AC36 on June 17, [redacted]. I purchased a ticket from Melbourne to Vancouver for a return flight through the Air Canada website on January 16, [redacted]. However, due to the impacts of COVID-19, I received a notification from Air Canada on April 16 stating that my flight was canceled. I was informed that the full value of what I paid would be converted into a future travel credit valid for 24 months. When I tried to rebook and use this value today, I was informed that my credit had been canceled, and I am unable to receive a refund since my ticket money is non-refundable. I am confused about the status of my credit. I can provide the email you sent me on April 16, [redacted], for reference. I did not cancel the flight, but your airline did. Why am I unable to access this credit refund? Kindly assist me in retrieving my credit. Thank you very much. Jun

On March 31st, while traveling from Vancouver to Regina on an Air Canada Express flight, I accidentally left my bag in a taxi. Shortly after, I received a call from Dave Frei, an Air Canada pilot, informing me that he had found my bag and delivered it to the information booth outside security. After retrieving my bag and going through security again, I just wanted to express my gratitude to Mr. Frei for his kindness and thoughtfulness. It truly showcased the exceptional service provided by Air Canada by employing such remarkable individuals. This experience stands out as the best service I have ever encountered. Thank you very much. Sincerely, Claire Courtney.

I bought a round-trip ticket from Melbourne to Vancouver on the Air Canada website for $[redacted].57 on January 16, [redacted]. On April 16, [redacted], I got an email from Air Canada saying my flight was canceled, and the full amount I paid would be a future travel credit valid for 24 months. Air Canada also refunded $[redacted].07 to me, but I wasn't sure why. I was later informed that my travel credit was canceled, and the remaining amount of my ticket was refunded two years ago. I'm confused if the $[redacted].07 was the total refund or if there is still an outstanding balance.

I am running on 32 hours without sleep. Over the weekend, my daughter and I enjoyed the home opener of the Jays Game and watched our two favorite NHL teams, the Habs and Leafs, play in Toronto. Unfortunately, our trip home was plagued with delays, cancellations, and unsatisfactory accommodations. We were told we were lucky to be rebooked for an early morning flight, only to find out there were issues with the hotel voucher provided. Concerns about cleanliness, lack of empathy for my daughter's anxiety, and confusion about flight options added to our frustration. To make matters worse, our luggage, filled with cherished souvenirs, was missing upon our return. This experience, which began wonderfully, has now left us both feeling disappointed and exhausted. I seek an immediate response to address these issues. Thank you.

On April 10th, my family and I traveled from London to Vancouver in Canada. However, despite prepaying for our tickets and baggage on February 15th, it was not reflected in the system at the airport. We had to pay for our baggage again. This caused unexpected stress both mentally and financially. I am disappointed with Air Canada as this has never happened to me before. My name is Amrik Singh, with Booking Reference 11Y593 and Airline Reservation Code T56R43. I would like to claim a refund for the duplicate baggage fees. Please contact me via email at your earliest convenience.

Hello, I experienced a delay with my two suitcases while traveling back to Ottawa, ON, Canada, with Air Canada. Details: Property Irregularity Report: AHL YOWAC88362/20APR22/1835GMT File Reference: YOWAC88362/20APR22/1835GMT Name: Audrey Marianne Navello Flight/Date: SN3604/20APR/AC833/20APR/AC8005/20APR Number of Bags: 2 Colour/Type: Red/Maroon/Pink/Wine Upright Design Soft Material Tag Number: SN447249/SN447257 Upon arrival on April 20th from France with my pet, I reported the missing suitcases, which were set to be on the next flight and scheduled for delivery by 6 pm on the same day. However, they were rerouted for delivery on April 21st at 3 pm. I was asleep by 10.02 pm when my roommate received the suitcases. I am seeking a refund for the second suitcase fee of CAD [redacted].88, as per Air Canada's policy. Thank you for your assistance. Kind regards, Audrey N.

We made a booking for a non-stop flight from Tampa to Halifax with Booking number 3VXMSY. We purchased two reserved seats, 12B for $46 and 12A for $44. Air Canada informed us about the cancellation and rerouted us through a different city. We were charged multiple times on our credit card for various amounts in foreign currency, totaling $[redacted].65 USD. We are puzzled why we had to pay extra for the seats after already booking and paying for them initially. We are seeking a refund for the additional charges related to the seats. Attempts to contact customer service have been unsuccessful. Please reach out to us at [redacted] to resolve this matter. - W. and J. Stonehouse

Dear Sir or Madam, I am writing to address an issue we encountered during a recent trip with AirCanada. Unfortunately, our luggage did not arrive in Toronto on time, causing us to miss our connecting bus to London, Ontario, and resulting in an overnight stay at a nearby airport hotel. We are seeking compensation for the unexpected financial burden this situation placed on us. Our travel itinerary involved flying on AC899 from Athens to Montréal on April 16th at 14:10, then transferring to flight AC423 from Montréal to Toronto at 18:00, with the intention of catching the final shuttle to London at 20:45. Regrettably, our luggage was not loaded onto the connecting flight to Toronto, leading to a delay in retrieving it and ultimately missing our bus connection. This delay was exacerbated by a lack of clear communication from customer support at the airport. Additionally, we were informed that alternative transportation to London was unavailable due to a fully booked schedule with Robert Q, resulting in an unplanned overnight stay at the Alt Hotel in Toronto, costing us [redacted].86 CAD. We kindly request compensation for these unforeseen expenses and the disruption to our travel plans. Please contact us for any further details on this matter. Sincerely, Dimitrios Athanasiou Charalampοs Tzerefos

My husband and I were denied boarding our flight from Mexico City Airport on May 2, [redacted]. We did not cancel our flight but had a connecting flight early that morning. I had a head injury, felt very ill, and after waiting 4 hours, we were bumped off. The language barrier made it hard to get help. The supervisor was disrespectful and rude, using an inappropriate tone with us. We have always traveled with Air Canada and never experienced such inhumane treatment. We ended up staying in the airport all night, booking another flight with a different airline to Dallas, then connecting to Toronto, which was costly. We are seeking an apology, refund, and further action will be taken if we are not satisfied with the results to prevent others from being treated as we were. I am awaiting your reply. Thank you for investigating this matter.

I had an Air Canada flight yesterday, May 16, [redacted], returning to Chile from Pierre Elliott Trudeau Airport at 20:10. Due to a storm, it was delayed and departed around 21:10, causing me to miss my connecting flight back to Santiago at 22:15. I was told I would have a new flight via Avianca on Tuesday, May 17, [redacted], from Toronto to Bogota to Santiago, scheduled for the evening. After hours of waiting for assistance, at 01:20 a woman on the night shift was rude to us, elderly individuals with health concerns, stating we wouldn't get tickets for the evening of the 17th and needed to check-in early the next day for a morning flight. I'm disappointed by the disrespectful treatment from Air Canada and plan to file a complaint with the relevant authorities in Chile. It's frustrating to endure this situation in the airport, especially given our age and health issues.

I arrived in Toronto on flight AC110 from Vancouver on Friday, May 7th. Unfortunately, the flight experienced brake issues, leading to an emergency landing. After the unsettling experience, upon arrival at the gate, passengers were anxious with some rushing to catch their connecting flights due to the delay. Regrettably, I left my wallet at the back of the seat and I am concerned about its whereabouts. I assume the plane might be undergoing repairs in a hangar. I urgently need to confirm if the aircraft is back in service to ascertain if my wallet is still onboard or if it has been located and secured. Although I have canceled my credit cards, there are crucial personal items in the wallet. I have already filed a report with the lost and found department, but without knowing the plane's status, I am unsure about the wallet's location. Any assistance in this matter would be greatly appreciated.

My grandfather's flight with Air Canada, operated by Lufthansa, experienced a delay causing him to miss his connecting flight with the airline numbers AC [redacted] and AC [redacted]. Despite requiring wheelchair assistance and being a diabetic with high blood pressure, he was not provided with necessary accommodations after missing his flight. As a result, he has been stranded at the airport for over 16 hours without proper assistance or care. The lack of responsibility and care shown by the airlines is unacceptable, and I am considering legal action due to the impact on my grandfather's health. I urgently request for proper accommodation to be arranged by the airlines and a full refund for his tickets.

On the 9th of May, I had a flight booked from Edmonton, Alberta, to Moncton, New Brunswick, scheduled for midnight. Arriving at Edmonton International Airport at 10:30 pm, I was surprised to find no line at the ticket counter. Although I arrived early, I encountered an issue when asked for my COVID papers by a male staff member. Despite believing they were no longer required, I couldn't locate them. The male then handed me over to two female representatives who searched using my Alberta Health Care Card # without success. Unfortunately, my flight left without me, leaving me emotional and stranded at the airport. I've been in contact with Air Canada since the 9th but have yet to receive any updates. I urgently need to reunite with my children and their father in Saint John, New Brunswick, as we saved up for this flight, and purchasing another ticket is not an option.

I recently watched a news report on CTV about the Transportation Minister considering allowing unvaccinated travelers to fly if they are seated in a separate area on the plane. Even though I have concerns about the discrimination involved, I am eager to know when unvaccinated individuals like myself will be allowed to fly within Canada. I am willing to take a negative Covid test before flying and can provide proof of Covid antibodies from the Mayo Clinic. This should make us as safe as fully vaccinated individuals, considering evidence that vaccinated individuals can still contract Covid. Please help me address this question to the relevant authorities.

My sister, N. Beaudry, and I, C. Woitowich, flew on Air Canada [redacted] from Calgary to Toronto on May 15. We arrived at the airport three hours before the scheduled 12:50 departure time, only to receive an email 1 1/2 hours prior to departure informing us of a delay until 14:55. Once on the plane, we experienced an additional 45-minute delay due to a lack of staffing. The service on the flight was limited, with my attendant being difficult to locate. Despite the rushed connection for our next flight, AC-[redacted], we managed to board after a frantic run through the airport. Unfortunately, we then had to wait over 1 1/2 hours on the next plane for luggage loading. The delays continued, leading to a late arrival in Sudbury close to 12:30 am, without our luggage. Although my damaged suitcase was eventually found, N. Beaudry's was incorrect. Our experience was stressful, causing discomfort from extended periods of sitting, and we are seeking cash compensation for this ordeal. Thank you for your attention to this matter.

Dear Mr. Rousseau, Booking Ref: 47NXYR for two adults My husband and I made a booking for a round-trip flight from Manchester Airport to Toronto Pearson Airport departing on August 11th and returning on Tuesday, September 6th. We initially booked on May 9th, but on May 13th, we received notification of a flight modification. We had also arranged for taxi and hotel accommodations. Unfortunately, we received another email on Saturday, May 28th, stating a further change. This time, our return flight was rescheduled from September 6th to September 7th. We were skeptical at first but after confirming with Air Canada, we discovered the change was legitimate. This alteration disrupts our planned schedule and results in additional expenses. We are disappointed by this unexpected change and the lack of consultation. We believe we are entitled to compensation for the inconvenience and costs incurred due to the modifications. We hope to receive a response from you within the next 5 working days. Kind Regards, Deepak Chander Bhuchar and Shashi Bala Bhuchar

At 7:30 PST, I called my son who was boarding a Canada Air flight (AC1858) from LAS. I overheard a male Canada Air employee yelling at my son to "Get off the phone!" in an unprofessional manner. I believe the employee could have handled the situation more politely and respectfully by simply asking my son to end the call. This behavior towards customers is not acceptable. Having served in the military for 20 years, I understand the importance of communication and respect. I would like an explanation as to why the employee felt it was appropriate to act aggressively towards my son, who was traveling internationally for the first time. My son's passport also not being signed should have been addressed more positively. As parents who instilled values of politeness and following instructions in our children, we are disappointed by this harsh treatment.

I purchased two air tickets on their website to travel on Tuesday, March 1st. Due to a family emergency, I had to cancel the tickets, but Cheapoair is holding my money citing airline policy. Despite explaining my situation, Cheapoair only offered me a voucher or credit for future travel, which I do not agree with. I insist on a refund, especially since Air Canada, the airline in question, has not been helpful either. I have tried contacting various agencies with no luck so far. I feel stuck with their policies and need assistance in obtaining my refund. Any guidance on how to proceed would be appreciated. Thank you.

I booked a flight from San Francisco to Manchester, UK on 4.6.22 with a connection in Toronto. Unfortunately, the first flight was delayed by four hours causing me to miss the connection to Manchester. Upon arriving in Toronto at midnight, I found no Air Canada staff available to assist. The following day's flight to Manchester was also canceled. To get home, we had to accept a flight to London leaving our luggage in Toronto. We have been unable to determine where our three cases are currently located. Our attempts to reach out to Air Canada have been unsuccessful as their customer service and baggage departments seem unreachable. Phone numbers appear inactive, and email addresses are nowhere to be found. Without verifying our situation with Air Canada, our insurers are unwilling to process our lost baggage claim, which feels unjust. We are in desperate need of help to communicate with Air Canada effectively. Thank you. - Graham and Sue Davies.