Air Canada Customer Service Issues

Hello! I purchased a promotional ticket from Montreal to Vancouver for $[redacted].00 Canadian, tax included, for a flight on September 30th with Air Canada. However, when I called, I was redirected to Travel Reimagine, and they charged me $[redacted].39 in US funds. I am frustrated because my niece got the same promotion for $[redacted].00 Canadian. I have been unsuccessful in reaching Air Canada for the past two weeks. The ticket number is [redacted][redacted]. I called the agent, and they mentioned they couldn't assist. I am considering contacting the media if this matter isn't resolved soon. Despite Air Canada's phone lines being busy, I was able to speak with someone immediately to purchase my ticket. I eagerly await your prompt response. Thank you. Margaret V.

Hi, I purchased a ticket on May 5th, [redacted] for a flight from Delhi to Toronto on a Boeing [redacted]-300ER with flight number AC43 and booking reference 4SGY9N. The ticket was for Jashandeep Kaur at a price of [redacted],[redacted] rupees through a ticket agency. Due to circumstances such as COVID restrictions, the agency advised me to switch the ticket from Air Canada to Air India. Unfortunately, the flight was later canceled. When inquiring about a refund, the agency mentioned that Air Canada deducted a portion of the money during the transfer to Air India, and they will only refund approximately 50,[redacted] rupees. I am requesting clarification on the deductions and would appreciate receiving evidence via email to share with the agency. Thank you.

I recently received my baggage 4 days after reaching my destination, thankfully with no damage and all its contents intact. While I appreciate having my belongings back, I am hoping to request an upgrade to first class on my upcoming AirCanada flight as compensation for the baggage delay. The items in my baggage weren't essential for survival, but they included my favorite clothing, contact lenses, headphones, and other daily essentials. As a new customer of AirCanada, though not my usual airline, I foresee frequent trips to Canada for business and an upgrade would make me feel like a valued customer. Here is my upcoming flight information: Flight AC8038, eTicket/[redacted][redacted], Confirmation#2CCOX5. The lost baggage tracing file reference is YVRAC47890.

Subject: Disappointing Air Travel Experience with Air Canada Dear Customer Service, I wish to share the details of my recent troubling travel experience with Air Canada. I hold an Aeroplan membership under number [redacted]83. My journey, beginning in Kelowna, BC with a final destination of Flint MI, has been marred by a series of unfortunate events. The issue began with flight delays due to mechanical reasons on my route from Kelowna to Toronto Pearson with booking reference 3WRMT6. Subsequent delays led to missed connections, notably when my flight from Toronto to Chicago O'hare, which caused me to miss my United Airlines connection to Flint MI under confirmation number F72CDR. Despite my efforts, the subsequent standby list and lack of assistance from United Airlines for accommodation left me stranded in Chicago with a significant delay until the next available flight to Flint on September 1 at 1:40 pm. My dissatisfaction is only furthered by the inadequate customer service and lack of compensation for the inconvenience faced throughout this journey. As a once loyal customer, I am deeply disappointed in the level of service provided by Air Canada and its partner airlines. Sincerely, Ainsley B. Rose

Bonjour, je suis M. Platon Sacha. Je vous contacte concernant une réclamation de remboursement suite à l'annulation de mon vol ce matin, le 6 septembre, à 4h30, à l'aéroport de Marseille. Numéro de réservation Flighthub : [redacted]-[redacted]-[redacted] Réservation compagnie Air Canada : 3R8KD En arrivant pour mon vol retour vers Québec, j'ai découvert que mon vol était annulé. Aucune notification ne m'a été envoyée, ce qui a entraîné divers problèmes financiers et logistiques, y compris des frais de déplacement, de stationnement, et des pertes de travail. Malheureusement, le nouveau vol proposé pour le 7 septembre comporte des désagréments supplémentaires, rallongeant mon voyage de 13 à 19 heures avec des escales plus longues. Je demande un remboursement du billet ainsi que des frais engagés pour pallier à cette situation. Vous pouvez me contacter par téléphone au [redacted] en France ou au ([redacted])-[redacted] au Canada, ou par courriel à [redacted] Cordialement, M. Platon Sacha

Bonjour, je suis Mr Platon Sacha. Je vous contacte concernant une réclamation de remboursement suite à l'incident survenu ce matin, le 6 septembre, à 4h30 à l'aéroport de Marseille. Ma réservation avec la compagnie Air Canada était sous le numéro 3R8KD. En arrivant à l'aéroport pour mon vol de retour vers Québec, j'ai découvert que celui-ci avait été annulé sans que j'en sois informé. Cela a entraîné divers problèmes tels que des frais de déplacement, d'essence, de péage et de parking, ainsi qu'une perte financière en raison de la journée de travail manquée. De plus, j'ai dû me débrouiller seul pour régler la situation à l'aéroport, sans aucune assistance. Le nouveau vol proposé pour le 7 septembre implique un trajet beaucoup plus long et des coûts supplémentaires liés aux escales. En conséquence, je demande le remboursement du billet et de tous les frais engagés en raison de cette situation. Cordialement, Mr Platon Sacha.

Upon arriving at Vancouver International Airport on August 31st, my bag got lost, leading to multiple frustrating days of trying to track it down. Despite assurances from Air Canada staff that my bag would be delivered within 24 to 48 hours, it did not arrive at my permanent address. Endless attempts to reach the Air Canada baggage customer service line were futile, leaving me with no updates or information about my missing bag. On September 5th, after a week of uncertainty and inconvenience, I took matters into my own hands and discovered my bag tucked away at CDS baggage's office in the airport. This entire ordeal caused me to incur unforeseen expenses on clothes and an Uber ride to retrieve my bag, which could have been avoided with proper communication and action from the airline.

Upon arriving at Vancouver International Airport on August 31st, my bag did not appear on the baggage belt. After filing a complaint, a staff member assured me it would be delivered within 24 to 48 hours, which did not happen. Despite numerous attempts to reach Air Canada's baggage customer service by phone, with wait times exceeding 2 hours, I received no information. By September 5th, not having my bag or any updates, I traveled to the airport only to discover it was with CDS baggage, not Air Canada. Upon visiting their office, I found my bag tucked away. After 6 days without my belongings, I had to make the trip to collect it myself. As a student new to Vancouver, I had to buy new clothes uncertain about my bag's status. I seek refunds for clothing expenses and an Uber ride necessitated by this situation.

On August 19th, my family and I traveled from Ottawa to LA via Toronto. Unfortunately, our luggage was delayed due to technical issues with Air Canada's aircraft webbing. Upon arrival in LA, we filed a report with an Air Canada representative at the airport. We were informed our luggage would be delivered to our hotel by August 20th, but it only arrived on August 21st. During the delay, we had to purchase essential items, resulting in out-of-pocket expenses. Despite multiple attempts to submit an expense claim online and contacting Air Canada customer service without success, I have been unable to receive assistance. The ability to reach someone by phone seems nearly impossible as my numerous calls have gone unanswered. I desperately need this baggage issue resolved promptly. The reference numbers related to my case are: LAXAC83522 on August 19th, CAS-[redacted]-W2B3X8 on August 25th, and CAS-[redacted]-J4K6Q4 on September 7th. Please investigate this matter urgently and address it.

Hello, I have already completed the check-in for my Air Canada flight departing from Heathrow to Toronto tomorrow. Unfortunately, I forgot to include payment for three checked bags. I am unable to access my booking to make the necessary additions. With the anticipation of Heathrow being busy, I aim to avoid long queues by not having to address this upon arrival. I kindly request assistance in contacting me to facilitate the process of adding and paying for the neglected baggage beforehand. Thank you. Booking Reference: 3LXJPC Surname: AHERN Aeroplan Number: [redacted]54

I need help with my flight. The airline changed my itinerary, causing my connecting flight to depart 10 hours before my origin flight. Originally, I was supposed to go from YXE to YYZ to EWR, but now it shows as YYZ to EWR with my YXE flight leaving much later. Additionally, my return flight is reversed, with my connecting flight listed first and my origin flight second, making the itinerary impossible. I would really appreciate it if you could adjust my flights to the correct order.

I traveled from Hong Kong to return to school on September 9th with an interline ticket routing through HKG-FRA-YYZ-YOW. Unfortunately, upon reaching Frankfurt, Germany, I was denied boarding by Air Canada due to issues with my student visa without a clear explanation. Stranded and helpless in Frankfurt, I felt scared, cold, and hungry. After contacting the Canadian IRCC, I learned that my visa needed activation through updating my profile, which I was unaware of since I never received any notifications. My attempts to access my previous account failed, and Air Canada refused to assist me in contacting IRCC, leaving me in a state of distress. Despite my documents being deemed valid by the embassy, I am stuck without a German visa and lacking support from Air Canada staff. Feeling abandoned during this ordeal, I am struggling to navigate the situation, especially with language barriers. I am reaching out for assistance in urging Air Canada to help me communicate with IRCC to resolve the visa activation promptly to avoid prolonged airport stay and hardship. Your help in this matter would be greatly appreciated.

During my recent trip on Flight [redacted] from RDU to YYZ on 9/9/21, my checked bag was delayed for over 48 hours causing inconvenience. Upon arrival at YYZ, the bag was held up due to alleged weight balance issues, which I found puzzling as it was a small carry-on suitcase. The agent at the baggage services assured me of expediting my claim for the bag containing essential items needed for a funeral in Canada. Despite being promised a swift resolution with a reference number YYZAC69695, my bag was delivered to my brother's residence on Sept. 11, just hours before my departure back to the U.S., without any clear explanation or apology for the delay.

I have been attempting to reach out to Air Canada customer service regarding a refund for a canceled flight. I received an email on June 7 stating that I would receive the refund back to my original payment method, but I have not received any further communication from the airline or any representative since. It has been three months now, and I am still waiting for my refund. I would appreciate assistance in expediting the process so that I can receive my funds promptly. The lack of progress in this matter since June [redacted] is disheartening. As a loyal customer, my family and I believe we are entitled to better customer service. Please contact me via email at your earliest convenience. Thank you. Case Number: CAS-[redacted]-B7D1T4

Dear Air Canada staff, I am writing regarding my flight details with E-ticket AC [redacted][redacted] for Gurdeep Singh Lnu and Booking reference: 3C2GOZ. The flight was scheduled for August 12th but was canceled due to COVID-19. As the direct flight resumption might disrupt my course, I opted for an indirect route and am now in Canada. I am requesting a refund for my ticket to address personal needs as I no longer require it. Kindly process the refund at your earliest convenience. Thank you for your assistance in ensuring the ticket charges are refunded promptly. Sincerely, G.S.

On August 31st, my flight from Sault Ste. Marie, Ontario, to Toronto was delayed, and I was informed by Air Canada's customer service in Toronto that I qualified for a hotel stay. However, upon returning in 15 minutes as advised, no staff were present to assist. Feeling abandoned, I had to pay $[redacted] for a hotel room. The next day on my flight to Edmonton, I discovered one of my bags was missing. Despite past travels for work without issue, this experience was incredibly frustrating due to the lack of assistance and misinformation from the airline. I am now facing challenges in seeking reimbursement for the hotel. Along with this, I was charged $[redacted] for baggage in Sault Ste. Marie, compared to $[redacted] on a previous trip from Yellowknife. I would appreciate guidance on the discrepancy in baggage fees and reclaiming my hotel expenses. Thank you for your attention and prompt response would be greatly appreciated.

I had to cancel my flight due to COVID-19 and was informed by Air Canada via email that I would receive a refund. However, the refund was being sent to a closed account that I no longer have access to. I contacted Air Canada to provide a new account for the refund, but they advised me to reach out to my bank. Since I no longer have an account with that bank, they were unable to assist me. I have emailed Air Canada but have not received a response in over two months. When I tried calling, the wait time was 3 hours and the refund line informed me that they couldn't even put me in a queue due to the high call volume.

I received a message from Air Canada stating that I would be refunded for a canceled flight due to the pandemic. However, the refund was being sent to a closed bank account. When I contacted Air Canada, I was informed to deal with the bank directly. Despite reaching out to the bank, they were unable to assist as the account was closed. I have emailed Air Canada over two months ago and still have not received a response regarding my over $[redacted] refund. Upon calling their customer service line, I was informed of a 3-hour wait time. After attempting to voice my concerns through the complaint line, I was unable to reach a customer service representative due to a high volume of calls.

Flight Assistance Needed: I recently flew from Prince George, BC, Canada to Iceland with Air Canada, and encountered multiple issues. Upon check-in in Prince George, delays arose that led to complications during my journey. In Vancouver, the US officer informed me about the difficulty I would face returning on my booked flight on Sept. 30. Communication gaps persisted, and even officials seemed unaware of the situation affecting non-US citizens traveling through the United States. In Chicago, I approached Customer Service, and a kind agent attempted to assist me in arranging a new itinerary. She provided me with a new booking reference “LBKKSQ” for flights back to Canada and outlined additional rebooking options. I was informed of a rebooking fee of 50 Canadian Dollars, which I am willing to pay. I am seeking confirmation of these arrangements, including the flights from Iceland to Toronto and Chicago, which I am willing to pay for at a reasonable rate. Your help to resolve these flight complications promptly would be greatly appreciated. Thank you, Martina Z. Email: [redacted]

Dear Sir or Madam, I am a 66-year-old lady who has been struggling for 5 days to arrange my flight back to Prince George, BC. I do not have a mobile phone but can be reached via email at [redacted] The details of my situation are as follows: During my journey from Prince George to Iceland with Air Canada (Booking Ref: 479J6R) via Vancouver and Chicago, I encountered a problem during check-in in Prince George that led to issues at US passport control in Vancouver. This prevented me from continuing my journey as planned. While in Chicago, a helpful customer service representative attempted to rebook my flights for my return journey. I believe the reference number for this booking is LBKKSQ. I was informed that the rebooking may incur a fee of 50 Canadian Dollars, which I am willing to pay. I am also considering rerouting my flight to Toronto before heading to Iceland. Despite my efforts, including trying to obtain an NIE at the US Embassy, I have been unable to resolve this issue on my own and seek your assistance urgently. Sincerely, Martina Zechendorf [redacted]