Adidas Customer Service Issues

Subject: Quality Concern with Adidas Predator Soccer Cleats Hello, I am reaching out regarding my recent purchase of the Adidas Predator Edge Geometric soccer cleats for my 14-year-old grandson. This is the third time we have bought Predator cleats in less than a year, and unfortunately, each pair has torn within three months of use. I paid $[redacted].00 for this last pair, and despite minimal wear due to late delivery and tournament play, the cleats ripped during an important tryout for the U14 boys National Soccer Team in Puerto Rico. The consistent tearing of the cleats with such little use is unacceptable. I have tried contacting Customer Service without success. I have attached photos of the box, the receipt, and the damaged cleats for your review. Despite losing the original receipt, I have provided the American Express charge details. Two of my grandson's teammates also had similar issues with their Predator cleats and had to request replacements. I am a loyal Adidas customer, but the decline in cleat quality is disappointing. I hope we can find a resolution to this matter promptly. Thank you for your attention. Best regards, M. Segarra

Dear Sir/Madam, I would like to raise a complaint regarding the Adidas Boost slides with Order ID AIN[redacted]5 that I purchased on 16.07.22 from adidas.co.in in Madurai via the internet. I returned the product due to a sizing issue. I am requesting a full refund of INR [redacted] along with compensation for the inconvenience caused. Upon contacting customer care and speaking with Prabhjot, I was informed that there was a delay in processing my return, which has now exceeded 13 days. This response seems unfair considering the return policy guidelines, particularly as the quality check took longer than the specified 48 hours. I am seeking a written explanation of your company's stance on this matter and the proposed resolution to my complaint. It is concerning that different executives have provided varied responses and excuses. I am eager to receive a prompt reply to address this issue. Should I not hear from you within the next 7-15 days, I will escalate this matter to consumer protection agencies and explore legal options. I have enclosed copies of my receipt, invoice, and return forms for your reference. Thank you.

I am writing to report an issue with the Adidas Boost slides I ordered with the order ID AIN[redacted]5 on 16.07.22 from adidas.co.in. I bought the product from Madurai online and had to return it due to a sizing problem. I am seeking a full refund of INR [redacted] along with compensation for the inconvenience caused. My initial contact with customer care, specifically with Prabhjot, did not result in a satisfactory solution as I was advised to wait despite it being more than 13 days since the return. This response does not align with the return policy, which states that quality checks should take no more than 48 hours. I request a written explanation of the company's stance on this matter and a resolution to my complaint. Inconsistent responses from your representatives have added to my frustration, and I look forward to a prompt response to avoid further escalation of the issue. I have attached copies of my receipt, invoice, and return forms for your reference. Please contact me via email or phone at your earliest convenience.

Subject: Request for Invoice for Order ADE[redacted]3 Dear Adidas Customer Service, I am contacting you regarding my order ADE[redacted]3. Unfortunately, I have lost my invoice and do not have access to my email or Adidas account. Could you please resend the invoice to my new email address: [redacted]? To verify my request, here is the billing address used for the order: Benjamin Zimmer Mittelring 33 [redacted] Vellmar The payment was made via PayPal on the 3rd of August [redacted] at 10:48. If you require any additional information, please feel free to reach out to me. Thank you for your assistance. Best regards, Benjamin Zimmer

Dear team, Our recent purchase of the Adidas Predator Low - AG for £[redacted].00 on 09-05-22 was initially received in perfect condition, and our grandson was thrilled with them. Unfortunately, we recently noticed a significant split on the outside of the right foot. This was quite distressing for our grandson and left us feeling disappointed given the amount spent. We are requesting either a full refund or a replacement pair, allowing our grandson Liam the opportunity to choose a different style. The boots have only been used for three months and are clearly not suitable for their intended purpose. Invoice no. [redacted]. [redacted]. [redacted]. Transaction no. 1LM [redacted] 6PH8 6O87 4U We are eagerly awaiting your prompt response. Best regards, F. Fromow Email: [redacted] Mobile: 0[redacted] [redacted]

Hello, I made a purchase on adidas.com.tr on September 8th to buy a gift for my 6-year-old nephew. My order number is ATR[redacted]9. It has been 3 weeks, and the gift has not been delivered, causing my nephew's birthday to pass without his present. Despite opening a case, calling 4 times, and emailing twice, I have not received any response from Adidas Turkey. I am extremely disappointed with the service in Turkey. They have not shown any concern for customers, as they have not sent my order despite payment. Please investigate my order number ATR[redacted]9, and I hope for a resolution to make my nephew happy. I have attached the email receipt from adidas.com.tr for reference. Thank you.

Subject: Donation Request for 8U Indoor Soccer Team To Whom It May Concern, I am Nikki, and my husband Mike and I reside in Orwell, Ohio, a small farm town with limited sports opportunities for children. We have established an 8U indoor soccer team for our son, aiming to instill a passion for sports. However, acquiring equipment like size 3 soccer balls proves to be challenging. Our goal is not only to teach soccer skills but also to foster a love for the game and good sportsmanship. We kindly request donations of size 3 soccer balls to provide our young athletes with reliable gear for warm-ups without the hassle of constant inflation. We are dedicated to nurturing both skilled athletes and well-rounded individuals. Any assistance you can offer would be greatly appreciated. Thank you for your consideration. Warm regards, Mike and Nikki Fay

I returned an item to Adidas a month ago. According to their website and email, I should have received my refund within 14 days. However, it has been nearly a month, and I have not received my money back. I attempted to contact them via phone and chat, but I was either disconnected after a long wait or provided with misleading information. I request that Adidas promptly refund my money. If they are unable to do so, I will need to dispute the transaction with my bank.

I made a purchase on the Adidas website on November 24th with Order No. AIN[redacted]2. The package was supposed to arrive on November 28th, but it hasn't been delivered yet. Unfortunately, I am unable to track it as the details have not been updated. I have tried contacting their helpline several times, but I have not received any assistance. This has been the worst online shopping experience for me. I noticed there is no escalation process in place, and the only contact information provided is a generic email and phone number for the grievance and nodal officer, both handled by Nikhil Mahajan. How much longer should I wait for my package to arrive?

One of my packages was not delivered as the Lasership driver took a photo and took the box. I lodged a complaint against Lasership with the BBB. Their response was an apology, assuring me it won't happen again, but Adidas must refund the cost of the stolen merchandise. The upsetting part is the items were Christmas presents that sold out before my "order was delivered."

I recently purchased pants from Adida. Unfortunately, their website's email function isn't working, making it impossible for me to process a return. The pants were delivered without an order statement, thus leaving me without an order number. Each time I attempt to initiate a return, I encounter a sign-in prompt. After entering my credentials, the system promises to send a password reset link, yet I've made five attempts over the course of three days and have not received any link. This experience has been incredibly frustrating, and I am keen to return two pairs of pants that seem more suited for an elephant than for me.

Hello there. I made a purchase of some shoes several months ago at a discounted price from your store. Unfortunately, after minimal use, the shoes broke. Following a phone conversation with a representative, I was advised to submit a warranty claim with number [redacted]7. I was also given a discount code to use once the claim was approved, allowing me to repurchase the shoes at the original sale price. However, the warranty process took longer than expected, and the discount code provided is now invalid. Moreover, the e-gift card amount I received was $80 instead of the correct $91.73. Despite numerous attempts to escalate the issue to a supervisor and requests for a callback within 48 hours, I have not been contacted. This experience has left me extremely dissatisfied, and I am reluctant to make future purchases from your company.

I placed an order on November 22, [redacted]. However, it is now December 13, and I have not received my package. LaserShip informed me that they lost the package, and I am still waiting for a refund from Adidas. Despite trying to reach out via chat and phone, I have not received any answers. I am extremely frustrated with the lack of communication and poor service from Adidas. I demand either my order or a refund today. This experience has been incredibly frustrating, and I will not be purchasing or wearing any Adidas products in the future. I request immediate contact with a resolution today. This will be my last interaction with Adidas.

I purchased a pair of shoes in mid-October, but they arrived too large. After exchanging them for a different size, I waited nearly two months without receiving my order. Despite my multiple attempts to contact customer service, I was regularly disconnected and unable to find a resolution. Despite trying for over two weeks, I have been unsuccessful in reaching anyone and have spent hours on hold. I have canceled the exchange and would like a refund of $81.24. I returned the original shoes I initially ordered, but I am unsure if this information was noted. I am extremely dissatisfied with the service provided and request a prompt refund of my money. Best, Hailee

I am struggling to find shoes with a wide toebox that also offer a good heel fit. I believe there is a significant demand for this type of shoe due to the natural shape of the foot. While I have tried brands like Altra, I found their heel fit lacking, and I am looking for a more aesthetically pleasing option. Your wide selection of shoes could benefit from including a design with a wider toebox. Many people, not just older individuals, would benefit from this feature. The curve inwards at the big toe in your current shoe design causes discomfort and may lead to foot issues like hallux valgus. I hope that you will consider creating a running shoe that addresses these concerns. While there may be branding decisions affecting your design, there is a market for shoes with a wider toebox, similar to Altra's appeal. Thank you for your attention to this matter. Sincerely, Lisa.

One of my items was stolen upon delivery due to negligence. The order stated it was left at the front door, but the photo from the delivery service shows it was left in the middle of the front lawn, exposed to the sidewalk and street. I ordered 2 items, one with tracking updates, and the stolen item had no tracking details and was marked as delivered when nobody was home.

I saw on the adidas website that my package is scheduled for delivery today. However, I haven't received an email confirming that my order has been shipped. I attempted to contact customer service using the website's bot. The bot initially informed me that my package should have been shipped by now and attempted to connect me to a human representative. Unfortunately, the bot later reported that no human support was available to assist me. Despite multiple attempts, I encountered the same problem. I am hoping someone can help me resolve this issue.

Hello, I received a pair of trainers by mistake. They were meant for Mr. Gregor McMain but were delivered to me instead. Our address is Matheson, 17 Redcliffe Manor, Skelmorlie, PA175EA, Scotland. The customer reference on the package is UK[redacted]24 and the department reference is [redacted]77. I attempted to contact the returns department at Danes Crick but only have half of the returns address. I am willing to return the trainers if you can provide a returns label. We have asked around our village but no one knows Gregor McMain. I hope to hear from you soon, or if you find his address, we will gladly send the shoes to him. Thank you, Mags.

I recently purchased a pair of slides from Adidas, Order# AD[redacted]45, that was marked as delivered on 8/14. After contacting Adidas customer service, I was directed to the delivery company, Track at [redacted], who opened a case for me with case# [redacted]1. Despite waiting an additional 2 days, the slides have not arrived, and I have checked with my neighbors. I contacted the delivery company again today to report the non-delivery and am currently speaking with Adidas customer service to seek a resolution. They are currently offering a refund instead of sending a replacement pair, but I am not interested in a refund. I am requesting another pair to be sent instead. I am currently waiting to speak with a manager for further assistance. I can be reached at [redacted] and hope to receive confirmation that a new pair of slides has been shipped. Thank you, Jennifer M.

Subject: Adidas Order Issue Dear Adidas Team, I want to share my recent disappointment regarding my purchase. Unfortunately, the sneakers I ordered did not arrive as expected. The package contained one sneaker in the correct size (12) and one in the wrong size (9). When I reached out to customer service, the assistance I received didn't meet my expectations. Despite the representatives' professionalism, the solution offered was to return the sneakers and place a new order. I requested to speak with a supervisor to explore alternative solutions but was informed that this was company policy. As a loyal fan of Adidas products, I anticipated a higher level of service. I believe there may be a more efficient way to address this issue. I appreciate your attention to this matter. Sincerely, David H.