Activision Customer Service Issues

Hello, I am Joey M. and I enjoy playing various Activision games. Recently, my username in Call of Duty: Modern Warfare was unexpectedly reset to "User" with numbers appended to it. I contacted support, and they swiftly resolved the issue. However, on Monday, 4/3, my username was reset again without a clear explanation. After reaching out to support, they mentioned a profanity filter issue preventing me from changing my username, even though my original name contained no offensive language. Despite not violating any policies, the support team was unable to assist further, leaving me frustrated with these unexpected restrictions. I would appreciate any help in fixing my username as I simply want to rectify this issue.

I've encountered an unjust ban. I primarily enjoy playing Vanguard but tried Warzone after the new season update. Following a loss in a match, my PC experienced memory problems and crashed, a common occurrence after playing Fortnite and similar games. Upon attempting to reconnect, I discovered a permanent ban on my account, citing data manipulation without any means to appeal. Regrettably, within a week, I faced a shadow ban on Vanguard too. As someone who abhors cheating, losing access to my account, along with the significant time and money invested, is distressing. I'm considering escalating this issue as it might involve legal action. The inability to communicate with a real person worsens the situation. While I appreciate the effectiveness of Ricochet and the kernel-level anti-cheat, it's disheartening when innocent players like myself are unintentionally banned, a recurring problem.

I have been playing Call of Duty on consoles for years, buying every new release. Recently, I switched to a brand new PC with a new graphics card to play, but I've been banned from the game after only a few matches. They accused me of hacking, which is untrue. My Xbox account being linked means I can't even play on console anymore. I've already reached out to their support but haven't received a response. My ban appeal was denied right away. I'm frustrated because I've lost over £[redacted] in games and can't play with my friends. I'm willing to provide receipts for the new PC and graphics card if necessary. I just want this issue resolved so I can enjoy my favorite games again. Thanks, J.

He perdido por completo el acceso a mi correo. He intentado cambiarlo en la cuenta de Activision, pero solicitan verificación. A pesar de contactar con ellos varias veces, no han procesado mi solicitud en 5 meses. Me encuentro frustrado y desesperado. He intentado comunicarme a través de Twitter con Activision, pero me redirigen a un soporte que no es efectivo. Busco ayuda para recuperar mi cuenta, ya que Activision no ha respondido en todo este tiempo. El soporte de Activision es deficiente, ya que ni siquiera revisan mis solicitudes y a veces las cierran sin dar respuesta. Llamar al número de soporte tampoco ha dado resultado. Simplemente quiero cambiar mi correo electrónico.

About a year ago, I installed Call of Duty Mobile and set up an Activision account. Recently, when trying to play Call of Duty Warzone, I encountered issues with the lobby screen lagging and the trainer mission not loading correctly. Research indicated this might be related to my Activision account. When attempting to resolve this on my computer, I was prompted to set my Activision ID and confirm my account with my platform account (PlayStation, Xbox, etc.). Despite following these steps, I kept encountering an error message stating, "Sorry, something unexpected happened." After multiple attempts, I even considered deleting my account. I reached out to Activision support for assistance in deleting my account, but the process required me to log in to my linked account, which in my case is PlayStation. I was unsure how to proceed with this step.

My account was unfairly accused of hacking while playing the game. I did not use any prohibited tools or cheats as alleged. Despite spending a significant amount of money on the game, I have been banned without just cause. I did not employ Aimbot, Walls, or any unlock tools. Unjustly taking away my account feels like theft given the time and money invested in it. I am eager to have my account reinstated, as I have committed extensive time and funds to this game. It is important for me to clear my name and show that I have not engaged in any cheating activity. Kindly reconsider this decision and allow me the opportunity to demonstrate my innocence. My email address associated with the banned account is [redacted] I kindly request your assistance in resolving this matter promptly.

I suspect my account was compromised as I received multiple login alerts. Despite changing my password and emails, I encountered cheaters using an unwanted unlock tool in the games I played. Subsequently, my account was unfairly banned. I am seeking reinstatement of my account without the unlock tool. I have invested a significant amount of money, causing distress to me and my family. The game has been my source of joy and comfort since [redacted], and losing it has been disheartening. I kindly request the return of my account with all progress intact. If not possible, a temporary ban with restoration of my progress would be appreciated. I am a young player who cherishes the game and the community. Please reconsider your decision. You can contact me at [redacted] Your understanding and assistance are highly valued.

I was trying to connect my PS4 account to my Activision account for ColdWar and Warzone to access all my loadouts. Unfortunately, I accidentally deleted the 2-step verification email containing my codes and forgot to transfer my Google Authenticator codes to my new phone. Could you please advise if it's possible to send a new email with fresh codes to my email so I can regain access to my account?

The game "Call of Duty" has recently been plagued by cheaters, prompting me to install software from iwantcheats.com to understand the situation. Despite initially thinking it would level the playing field, using cheats made the game unenjoyable as it eliminated the need for skill. Regrettably, I had invested heavily in weapon skins and operator bundles. I am not interested in cheating and fear losing all the money spent due to this experimentation. My account is currently shadow banned with no option for appeal while under review. I have uninstalled the software and have no intentions of using it or any similar program in the future.

Hello, I recently linked my Xbox account to PC and have been experiencing long wait times to enter match games. The lobbies I join seem to be filled with hackers and cheaters, leading me to believe I may have been shadow banned (Ricky T-Mobile#[redacted]). I'm not using any cheating software and would like to resolve this issue promptly since I've invested a lot in my PC setup to enjoy warzone hack-free. I've never encountered this before and am not sure why it's happening now. Your help is greatly appreciated. Although I tried contacting support at the listed number, the line appears to be out of service. Thank you, Richard T.

Dear Support, My son recently received a new phone, transitioning from a Pixel 2 to a Moto G. However, during the transfer process, his CoD Mobile game progress did not carry over. Despite trying suggested solutions online, we have been unsuccessful in syncing his accounts. It is important to him to restore his account and character as he has invested time, money, and emotions into the game over the years. He has an Activision Account, a Facebook account (although he may not have used it to sign in), and a Google account. The majority of his purchases were made through Google Games, with a brief period of purchases through the Apple Store. The email associated with his account is the same as the one provided below. Thank you for your assistance. Marko (and Leo) Hurst

About six weeks ago, I received some emails notifying me of new friends added to my account without my knowledge. I also noticed that my original nametag, rocketmanMatty, had been changed to #notLeo within a couple of days. In response, I quickly updated my two-step authentication and passwords for both PlayStation and Xbox, and removed and re-added the battle pass on my account. I filed a claim but only received a ticket closed message recently without any resolution. After researching online, I discovered many others encountering similar issues with Activision. It's frustrating to see how common this problem is and the lack of support in resolving it. Can you please update me on the status of my account and clarify what actions are being taken to address this ongoing issue?

Activision ID: HookEm#[redacted]. It is currently associated with my Xbox account: xxhookem, which is also linked to my activision account: [redacted] that I created over 5 years ago. Now that I have purchased a PC, I realized that my [redacted] is no longer valid as Microsoft has transitioned from @live.com to outlook.com emails. Therefore, I am unable to access any emails sent to that account. I need to log into Activision on my PC to play Warzone, but I can't remember the password I set for my account since it logged in automatically on Xbox. Resetting the password is challenging because the verification code is sent to the @live.com email that is no longer functional. I have invested significant time and money into this account and need Activision to assist me in updating my email promptly to retain my progress, rewards, and purchases. Thank you for your urgent help!

Hello Activision, I need to address an error I made recently. A friend convinced me to share my account information so he could unlock camos in Warzone. Regrettably, my account was promptly and permanently banned as a result. I acknowledge my mistake in trusting someone with my account that I've invested two years in. I am devastated by this outcome and seek your help in getting my account unbanned. I promise not to repeat this error and ask for my IP or HWID to be unbanned so I can resume using your services and playing Warzone. I stream on Twitch and without my account, my aspirations of being a streamer are in jeopardy as Warzone is my main game. I assure you I have not used any cheating software. I genuinely hope that Activision can assist me in resolving this issue. Activision ID: -Ghost Ryda-#[redacted] Battle.net: Crimzzz#[redacted]

Hello, I am reaching out regarding an incident that occurred a year ago with my Activision account. Following a hacking incident where my levels were manipulated to the maximum in the game Call Of Duty Black Ops Cold War, I received a permanent ban. After completing a game in Warzone, I transitioned to Cold War only to discover the altered levels. Believing it to be a bug, I played a game and later found my password changed and the account banned. Despite appealing the ban and contacting the BBB for assistance, I was unsuccessful. As a loyal fan of the Call Of Duty franchise, I hope for resolution from Activision. I have provided my battle.net username, Activision ID, and email address associated with the account. I also possess the game invoice for verification purposes. I appreciate your attention to this matter.

Bonjour, Je reviens vers vous un an plus tard suite à un piratage de mon compte sur le jeu Call Of Duty Black Ops Cold War. Après une partie sur Warzone, j'ai découvert que mes niveaux étaient au maximum, pensant à un bug, j'ai continué à jouer. Le lendemain, j'ai réalisé que mon mot de passe avait été changé et mon compte banni. J'ai contacté Activision pour contester le bannissement, mais ma demande a été refusée. Les plaintes déposées auprès de BBB n'ont pas abouti. Je souhaite résoudre ce problème car j'apprécie votre jeu et ne souhaite pas me tourner vers vos concurrents. J'ai une preuve de mes niveaux avant le piratage (niveau 33) que je peux fournir. Mon nom d'utilisateur Battle.net est nortex25#[redacted], mon identifiant Activision est nortex#[redacted], et mon ancienne adresse e-mail associée était [redacted] Je suis disposé à fournir davantage d'informations si nécessaire. Merci.

I have undergone review three times already, and this is the fourth review this month. Every time I reach out to Activision support via email, I receive a standard reply stating that my account is under review by the Security Team. They mention the possibility of a permanent ban if any infractions are detected but provide no timeline for completion. I am concerned about why I keep getting shadowbanned with no explanation.

I would like to address some concerns I have regarding the game. There are ongoing issues with hackers and cheaters making gameplay challenging. Despite attempts to address this with ricochet, it has not effectively deterred players from exploiting the game. Having spent a significant amount on bundles and advertisements, I am disappointed as promised features like anti-cheat systems do not seem to be working. The game experience is marred by cheaters teleporting and targeting other players unfairly. It is frustrating that console players are disadvantaged when competing against PC players with macros. It is clear that more consideration should have been given to the matchmaking between different platforms. I believe a refund for the money spent on the game is warranted. The lack of customer support options is concerning, and the prevalence of cheating needs to be addressed similar to how Battle.net Blizzard handles such issues promptly. In conclusion, the overall gaming experience has been soured by these challenges, and improvements are needed in gameplay fairness and security measures.

I have been playing Warzone on PS4 for two years, and recently upgraded to a strong enough GPU to play on PC. After logging into my Activision account, I discovered that I was permanently banned from Warzone. Despite only using the PC for Twitch, Zero Hour, KotOR 2, and Microsoft Teams, I received a generic response from Activision's security team citing unauthorized software use and game data manipulation as the reasons for the ban. I appealed the decision, but was told the ban would not be overturned. I do not cheat and have been unsuccessfully attempting to reach out to Activision for clarification on which software triggered the anti-cheat system. The lack of customer support options to discuss and resolve this issue is frustrating, as I am eager to continue playing with friends. If I cannot regain access to my account, I am exploring all options to continue playing Warzone.

I was banned for using the snipping tool to take a picture of my loadout to share with a friend on Discord. The reason provided was for using an unauthorized application or manipulating game data. However, this action did not alter any data, and upon review, the snipping tool does not violate any guidelines. Despite this, Activision has chosen to maintain the ban. I would like to be unbanned to continue enjoying the game. If this is not possible, I would appreciate compensation for the money spent on the game. I have always operated within the guidelines since the game's inception. Thank you for your assistance. - Harry