Activision Customer Service Issues

Archive 47

The following are issues that customers reported to GetHuman about Activision customer service, archive #47. It includes a selection of 20 issue(s) reported December 28, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am trying to unlock the ballistic knife in Call of Duty Warzone Pacific. Currently, I have completed 4 out of 15 matches. I wait until the end of the map when players are away from their keyboards, then I secure a one-shot kill medal and a melee kill in the same life. However, despite my efforts, my percentage is stuck at 4. It seems like there might be a glitch. If anyone has tips on how to properly unlock the ballistic knife and can point out what I am doing wrong, I would appreciate it. I have been attempting this for some time, but my progress remains at 4%. Thank you for any assistance.
Reported by GetHuman-trespete on Dienstag, 28. Dezember 2021 14:53
After purchasing and downloading Modern Warfare, I encountered issues with the game not working properly. When I tried to connect to a match, I was stuck for 10 minutes with the message "Finding a match<350ms ping>." Despite researching various solutions, the only explanation I came across was the chance of being shadow banned. My account name is Indy#[redacted]. I am eager to understand the reason behind the shadow ban and if there is a way to resolve this situation.
Reported by GetHuman6961072 on Dienstag, 28. Dezember 2021 22:24
I recently discovered that my account was hacked again, resulting in a permanent ban from the game due to alleged unauthorized software use and game data manipulation. Despite assertions to the contrary, I have never utilized such tools. The ban likely stems from the actions of the hacker who gained access to my account, appearing to play from the US while I am in Romania, and took control. Despite having 2-factor-authentication in place, the hacker altered my account details; fortunately, the phone number saved the day. Activision, I emphasize that I did not engage in any irregular activities and implore you to verify the logs, demonstrating the unauthorized access. With evidence of personal purchases and gameplay history since Modern Warfare Season 2, I appeal for a review of this unjust ban. I am distraught as I invested considerable time and money into this account. The repeated security measures I took were circumvented, leaving me feeling helpless and unfairly penalized. Please reconsider this ban - it is evident that my account fell victim to malicious misuse by unauthorized individuals.
Reported by GetHuman-teoplaea on Dienstag, 28. Dezember 2021 22:59
I'm a military member who recently returned from a seven-month deployment and discovered that my Xbox account was compromised while I was away. Upon logging in, I noticed changes to my username, classes, and subsequently got banned for alleged hacking. I believe my account was hacked during my absence, as I did not play during my deployment. This situation is frustrating as I have invested significant time and money into this game. I am unsure how to reverse the ban or start fresh with a new account. Any assistance would be greatly appreciated.
Reported by GetHuman6961364 on Dienstag, 28. Dezember 2021 23:48
I am experiencing difficulty receiving emails from Activision to my Xbox Live account email. I have attempted various methods to resolve this issue, such as unlinking the account, changing the password, and updating the email address, but all these actions require a verification code. While I can send and receive emails using the account, Activision's emails are not coming through, even after checking the spam folder. I attempted to request a new email verification, but encountered an error message indicating there was a problem with the process.
Reported by GetHuman-cavbear on Mittwoch, 29. Dezember 2021 03:51
I have reached out to Activision support multiple times, but unfortunately, they keep closing my case without providing a resolution or even responding to my inquiries. Upon setting up my PS5, I discovered that my email address had been changed to ******@genebag.com, which I do not recognize. Despite my attempts to seek assistance, Activision's customer service has been unhelpful, and I am at a loss for how to regain access to my account.
Reported by GetHuman6962284 on Mittwoch, 29. Dezember 2021 07:51
Hello, I am experiencing issues accessing my email address [redacted], which is preventing me from making essential changes on my Activision Account. My email has been hacked, and I am unable to input the necessary code to make changes. I kindly request that the email be removed from my Activision Account so I can add a new one to resolve this issue. Here are some details: PSN Account: Monsterpate Warzone Username: Monsterpate#[redacted] New Email: [redacted] Real Name: Peter Apt Recent Purchases: Latest Battle Pass, various free bundles, and several skin bundles.
Reported by GetHuman-papt on Mittwoch, 29. Dezember 2021 13:32
I need assistance with updating the email address associated with my Activision account linked to my Modern Warfare game on PS4. Although I can log into the account with the current email and password, I am unable to verify it or unlink my PlayStation account due to the incorrect email. This issue is preventing me from connecting my account to battle.net for PC gaming. I am requesting to either have my PS4 account unlinked from the current Activision account with the email [redacted] or to update the email on the account to my correct email address to receive verification codes.
Reported by GetHuman6965587 on Mittwoch, 29. Dezember 2021 23:52
Playing Warzone on my PS4 consistently causes it to freeze, requiring me to unplug it to reset. If the game developers could address these issues, it would greatly improve the experience. Some common problems include frequent PS4 freezes, getting stuck in the buy station, seeing only the heads of certain players, and glitchy gun graphics turning into large square blobs. Despite the potential for enjoyment, these recurring issues frustrate both myself and my friends to the point where we often quit playing. It's disheartening when such minor issues ruin the overall gaming experience. As a consumer, it's hard to justify purchasing another game from Activision when fundamental problems in one of their flagship games remain unresolved.
Reported by GetHuman6965900 on Donnerstag, 30. Dezember 2021 01:50
I'm experiencing issues playing Warzone since the new map was released. I keep getting kicked out of the game with a message saying it's checking for an update that doesn't exist, followed by an error message stating "goldflake". I have tried various troubleshooting steps, but the problem persists. I have purchased several in-game packs before the new map was introduced, and now I am unable to play at all. I believe I am entitled to a refund due to the game's servers causing this inconvenience.
Reported by GetHuman-joshsroe on Donnerstag, 30. Dezember 2021 15:43
I recently accessed my Activision account, KrisZehn#[redacted], to play Call of Duty Modern Warfare and Warzone, only to discover that I had been banned. Upon investigating, I found that my account is now linked to another account, junirtoauren#[redacted], without my authorization. I am unsure who hacked my account, as the last time I played Call of Duty was 9 months ago. Discovering that I had been banned left me feeling upset. I have never encountered any issues with my accounts before, nor have I ever been involved in cheating or hacking in any game. I am seeking assistance on how to resolve this situation and would appreciate any help you can provide.
Reported by GetHuman6968481 on Donnerstag, 30. Dezember 2021 18:43
My account was compromised, and after contacting Blizzard, I managed to recover it. However, shortly after playing for a few days without any issues, I was unexpectedly banned. Subsequently, every new account I create is also banned. I've invested money into this game, particularly on my initial account, and all I seek is to play without hindrance. I predominantly played on PS4, meaning cheating was not a factor. Despite playing occasionally on my laptop, I am perplexed by the bans. It is unjust for me to be penalized when my account was hacked. I implore Blizzard to review this situation and restore my ability to play as I have for the past year. I do not understand how I could be banned without warning or adequate investigation. I have taken measures such as reinstalling Windows and eliminating any potential security risks. I genuinely hope for a resolution that allows me to enjoy the game without losing the financial investments I've made through purchasing skins and games like Modern Warfare and potentially Vanguard. Thank you for your attention to this matter.
Reported by GetHuman-ivancevi on Donnerstag, 30. Dezember 2021 21:09
Recently, I received an email informing me that an Xbox account had been linked to my Activision account. As I do not own an Xbox account associated with Activision, I visited the Activision website to unlink the Xbox account. Regrettably, I overlooked changing my password first, and by the time I unlinked the Xbox account, the person had already re-entered my information and relinked to my account. I tried to unlink the Xbox account again, only to be notified that I must wait 12 months before doing so. In response, I changed my account details to a fake name and address to prevent the intruder from seeing my information. I proceeded by linking my Blizzard account to a new Activision account using a new email as a backup. However, this caused me to lose all game progress until I am able to re-link my Blizzard account to my original Activision account. The individual on my account has mainly sent friend requests to unknown individuals. While I believe they cannot access my email, they still have access to my account, sending friend requests and engaging in chats. I am concerned about potential harm to my account or information and seek assistance in removing this unauthorized individual from my account promptly. Thank you for your help.
Reported by GetHuman6975904 on Sonntag, 2. Januar 2022 01:54
I would like to appeal a ban on my Warzone account. In October, I took a two-week break from playing the game and upon returning, I found out that I had been shadow banned. Shortly after, I received a permanent ban from Activision, citing the use of "3rd party software," presumably hacks. I am shocked by this accusation as I have invested a significant amount of time and money into my account through legitimate progress and in-game purchases. It is disheartening to be banned without any concrete evidence, especially after abiding by the game's rules and investing so much into it. I kindly request assistance in reinstating my account, which holds sentimental value to me. Thank you for your help.
Reported by GetHuman-nuracca on Dienstag, 4. Januar 2022 19:05
My accounts keep getting banned, and I am frustrated by the reasons provided. The reports state that my appeal has been reviewed, and my account was banned for using unauthorized software and manipulating game data. I disagree with this decision as I have not engaged in any such activities. I enjoyed playing the game despite encountering hackers, but I appreciate the efforts made to improve security. Losing my account with all its progress is disheartening. I kindly request assistance in resolving this matter and restoring my account with all its weapons and attachments. Thank you. - A. Knight
Reported by GetHuman6991593 on Mittwoch, 5. Januar 2022 21:05
I respectfully request assistance as I have recently been banned for using an unauthorized software, which I did not do. I suspect an individual I had an altercation with, who has hacking abilities, may have caused my ban due to their actions of hacking and getting people banned. Although I was not on my Xbox account at the time of the incident, I discovered hours later that I had been hardware banned after playing a game. This game is crucial to me as it has greatly helped me cope with severe depression. I am not a malicious individual and would never intentionally engage in illegal activities within your game. I kindly seek your support in resolving this matter. My account ID is Shadow-_-#[redacted] and my Xbox account is ismackemJR. The individual in question likely gained access to my account through my linked Xbox account, as it does not require email verification to sign in. I implore you to reconsider the ban so I can continue enjoying Call of Duty, a game to which I have devoted significant time, effort, and resources. I assure you that such an issue will not reoccur. Your assistance is greatly appreciated.
Reported by GetHuman6991942 on Mittwoch, 5. Januar 2022 22:32
In December [redacted], while playing Call of Duty Warzone late one night, I encountered an issue where my account was suddenly cancelled on Battlenet. After contacting customer service, I was informed that Activision was responsible for the ban. They provided me with a link to appeal the decision, but unfortunately, my appeal was denied without any explanation. I want to clarify that I have never engaged in cheating in any game from any company. My ID is toxix_deltt#[redacted], and I urge them to review my gameplay history, which will show that I have always played fairly. I believe the ban was unjust, and I am requesting either the removal of the ban or a refund of the money I have invested, as Activision's actions seem to violate their own policies, despite the fraud involved.
Reported by GetHuman7001094 on Samstag, 8. Januar 2022 04:17
While playing any Call of Duty title on my newly built PC, I consistently experience packet bursts and packet loss, which don't occur when playing other games. This issue persists even after disabling the "On-Demand Texture Streaming" option and adjusting graphics settings despite my PC's high performance capabilities. I am seeking assistance as it is frustrating to encounter these problems and feel like I cannot enjoy the games without interruptions.
Reported by GetHuman-dnlehane on Samstag, 8. Januar 2022 19:20
Hello, I've been a dedicated Call of Duty player since COD2, and my profile reflects that. I've waited for months to hear from someone regarding my account being permanently banned for reasons unknown. My gaming stats were typical for a loyal fan of the COD series since the beginning. I believe I was unjustly reported and unfairly banned. Juggling being a father and work, I've struggled to contact your team to resolve this issue and reclaim my account. Previously, I attempted to appeal the ban with an old account login, which I couldn't access. Now, I'm reaching out in hopes of finding a solution and receiving assistance to regain access to my primary account. Despite attempting to use my regular email, I haven't had success, leaving me frustrated and puzzled. Any support would be greatly appreciated.
Reported by GetHuman7003865 on Sonntag, 9. Januar 2022 01:11
Hello, I recently bought a new PC from Facebook marketplace, and unfortunately, my brand-new account got banned after playing the second game of Rattle Royal. This keeps happening as I've gone through four accounts in the last month. I would appreciate some help with these unexpected bans so I can fully enjoy my $1,[redacted] purchase. Thank you. - Jamie
Reported by GetHuman7004041 on Sonntag, 9. Januar 2022 02:49

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