ABCMouse Customer Service Issues

I would like to discuss my recent ABC Mouse subscription. I signed up through Facebook for the 40% off promotion, but on my bank statement, I see two separate charges: $39.95 and $15.00. I was under the impression that there would only be one charge for the entire year. I'm requesting an explanation for the additional charge and a refund for both. I want to cancel my subscription as I am now hesitant about the charges and the advertising. Please contact me at [redacted]. If calling is not possible, kindly address this issue promptly and refund both charges. Thank you, K.G.

I was directed to a site promising a 1-month free trial through an advertisement. However, upon arrival, I was unable to navigate away from a page and accidentally clicked on the annual subscription. I provided my card details to proceed to the free trial, which often necessitates a credit card. To my dismay, I was immediately charged for the annual subscription. Despite emailing to request a refund because I only intended to sign up for the free trial, the only response I received after reaching out about 10 times was that the subscription was canceled, with no indication of a refund. It is crucial that I receive my refund promptly. The current situation feels deceptive, as my intention was never to subscribe annually but to take advantage of the free trial as advertised by ABCMouse.com, resulting in an $86 CAD charge on my PC Mastercard.

I have paid for a yearly subscription, but I cannot log in using my email address. When I attempt to reset my password, I receive a message stating that my email is not registered with ABC Mouse. Please verify and update my email to [redacted] based on the provided payment information. If my email is not linked to the subscription correctly, please assist in resetting my password so I can log in. Amazon Order ID: Amazon.com order number: D01-[redacted]-[redacted] Payment Card Details: First six digits of card: [redacted] ******[redacted] Name: A.D.

Dear [redacted], I have been attempting to cancel this service before the end of the trial period. I noticed that charges are still being deducted for a service my grandchildren do not utilize anymore. I have sold the computer they used to play on back in December. It seems my requests for cancellation are being overlooked. It is evident that the account is inactive as no one has been logging in, and I no longer have access to the account details. Kindly cease the deductions as I cannot afford to pay for a service we no longer use. My name is Tina M. L., and our previous address was [redacted] Dogwood Trail NE, Cleveland, TN [redacted]. I urge you to locate the account and cancel it promptly. I also request a refund for the charges incurred during this period of inactivity. Unfortunately, my attempts to contact the provided phone number, [redacted], have been met with a message stating that the number is invalid.

I signed up for the 30-day free trial, but my card was charged without me completing the payment process. I am extremely frustrated and demand a refund. This unauthorized charge has left me very upset, and I expect this issue to be resolved promptly. Your prompt attention to this matter is greatly appreciated.

I am having issues with an app called InboxDollars. I was supposed to sign up for ABCmouse within 2-4 weeks, but I never received an email about the $9.95 charge. As a single parent, every dollar counts, so I am a bit concerned. My child enjoys ABCmouse, but I am worried about the subscription fee. I hope there will be a resolution to this matter soon. Thank you, Ameenha Washington.

Hello, I recently tried the free trial of ABC Mouse without realizing it had ended and charged me. I will no longer be using it as my brother now has an English tutor through school. I was just billed $10, which caused my bank account to go negative. I am currently out of work and unable to cover this charge. I would appreciate it if you could cancel the subscription and issue a refund. I can provide proof upon request. Thank you for your help. Happy Holidays! ❤️

I mistakenly did not cancel my subscription on time to avoid being charged, but I have been billed twice recently. This has resulted in two overdraft fees of $35 each, causing me financial strain. I made sure to unsubscribe before the deadline, so I shouldn't have been charged. I need the money refunded to my checking account promptly. I was planning to catch up on my car payments today, but these unexpected charges have set me back. Please address this issue and consider why the online cancellation process may not be working correctly. I kindly request your prompt assistance in returning the funds to my account. Thank you.

I have discontinued this service a few years ago, but I have noticed that I am still being charged for it. Today, I attempted to reach out for assistance over the phone. I encountered a long wait time, only to be disconnected after 15 minutes of holding although I was initially informed that the wait time would only be 3 minutes. Subsequently, I sent an email to the support team. However, I would prefer speaking with a representative to address the matter regarding the ongoing charges for a service I no longer use. It is crucial to review my account history to determine the length of time I have unknowingly been billed for this service post-cancellation and to discuss the applicable refund. I believe my old email address linked to the account might be [redacted], and I normally make payments through my Paypal account.

I noticed on my credit card statement that I am getting billed once again for an ABC Mouse subscription. Despite previously canceling my membership online before the last bill, I still got charged. I spoke to a support representative who assured me it wouldn't happen again and made a note of it. I contacted my credit card company to explain the situation and explore options like delaying the payment of $59.95 due by 1/10/21. I would really appreciate assistance in rectifying this issue and ensuring it does not recur. Thank you. Best regards, N. Ives

I have noticed that I am repeatedly being charged for a subscription with ABC Mouse, which is linked to the next level program Adventure Academy for older children. Even though I upgraded to Adventure Academy with a yearly subscription, you are still charging me a monthly fee on top of that. Despite contacting you before regarding this issue and receiving an email assuring me that it was resolved, I am still being wrongly charged. This situation is affecting my ability to pay other essential bills like life insurance. Please address this problem promptly. My name is G. Willard, and my card ending in [redacted] is the one being billed each month. You can reach me at my email [redacted], which is used for logging in, or possibly at [redacted] My mailing address is PO Box [redacted], SLC, Utah, [redacted].

Hello, my name is Donna F. I have been a subscriber to ABCmouse. Recently, I noticed a charge for another year's subscription, which I would like to cancel as we no longer use ABCmouse. Since the charge is still pending, I believe there should be no issue canceling it. Today, I tried to call but was informed that your call center was closed, despite it being only around 5:20, and the message stated operating hours until 6:00. Please proceed to cancel my subscription and ensure that the pending charge is also canceled. Thank you.