ABC News Customer Service Issues

In June [redacted], I made a purchase at Marlo Furniture in Rockville, MD. By November, we noticed defects in the furniture, including two recliners and a couch. Despite contacting the vendor multiple times, they have failed to address the issue. It took 8 weeks to receive the furniture delivery due to COVID-19 delays. Synchrony bank's handling of the situation has also been disappointing, with promises of a 60-day investigation that they did not fulfill. The extended warranty has not been of help either. I have reported the issue to Montgomery Consumer Service, but I am still awaiting a response. Synchrony bank is now asking for the $1,[redacted] balance, which I find unjust considering the poor quality of the furniture. They should either repair the furniture, provide a refund, or dispose of it. Thank you, Johana Walburn.

In Miami Seaquarium, there is a captive orca named Lolita confined in a small, cement enclosure without any other whales. She is fed only during performances and her living space is limited, with shallow waters. Despite claims that she can't survive in the wild, she was originally from the Pacific Ocean. Many people advocate for her transfer to a sea pen in Washington State where she can be with her mother and receive proper care. The facility's lack of transparency and evasive responses when addressing concerns about Lolita's welfare are troubling. It's time to reconsider her living conditions and allow her a chance to be free, like dolphins who thrive in the wild. The poetic ode to the ocean and its inhabitants underscores the importance of respecting and protecting these intelligent creatures. Thank you, Catherine Nichols.

I have experienced harassment, intimidation, and racial discrimination from the Tucson Police Department. Since November, when I moved into the Cordova Apartments on 29th and Columbus in Tucson, AZ, I have been dealing with this issue. I visited the office to explain that I was on probation, and my upstairs neighbor keeps calling the police on me unjustly. I am concerned that if I am falsely accused, I could end up in prison due to false reports driven by jealousy and lies. The neighbor's connection with a high-ranking officer named Bill seems to have influenced the situation. Despite filing a complaint, I was disheartened to hear from Officer Bill that the complaints will be dismissed. It is essential to shed light on how individuals are treated by the Tucson Police Department.

Hello, my name is Karen Lee. I am seeking assistance or guidance regarding my late son, a Philadelphia firefighter. After receiving the medical examiner's report on his passing, my family harbored doubts about its findings. In our search for a second opinion, we consulted another medical examiner who has since concluded that my son was, in fact, murdered. Achieving closure is paramount, but it hinges on uncovering the true circumstances surrounding his death. Your aid in this matter or guidance to the appropriate resources would be greatly appreciated. Thank you sincerely. Phone # [redacted], Karen Lee

I was let go from my job on July 19, [redacted]. At the end of July 28 and 29, I started my unemployment claim. It's now September 8, and I'm still waiting for payment from August. The system has changed, and when I try to sign in with my ID.me, it keeps looping and saying it doesn't recognize my new password. I've tried over 15 times and spent multiple hours on hold with unemployment, only to be disconnected. The one person I spoke to said they couldn't help until I signed into ID.me. Tomorrow, I won't be able to claim my weeks because I can't access the system. I have bills to pay and I'm frustrated. I need help with this! - Kathy C.

I used to work for a company in Phoenix, AZ, which had a retirement account in my name with TIAA. Recently, I had to close the account to cover overdue rent. The process involved the company confirming my employment status within five days and waiting two more days for the funds. However, there is a discrepancy in the timing. Despite my online portfolio showing the transaction as completed on December 6, [redacted], I have to wait until December 9, [redacted], for the funds to be deposited into my bank account. When I called to speak with a manager, I was left waiting for over half an hour, but no one arrived. I explained my urgent situation due to late rent payment and accumulating fees. Although I left my contact information for the manager, Logan Shore, to call me back when available, I have yet to receive a response. The customer service representative I spoke with was Sidney Hanson. The delay in resolving this issue is distressing as it impacts my ability to avoid additional financial consequences.

I lost my job at the beginning of last month and applied for unemployment benefits, which I have a right to receive. Unfortunately, the process in New Jersey is overly complicated for people like myself. They require identity verification through a third-party company called ID.me, which has been a challenging and unprofessional experience due to system issues. Even after completing the verification, it can take up to 8 weeks for the state to process the claim. This delay is making it extremely difficult for me to support my family. I feel that Governor Murphy should address these inefficiencies and show more concern for the struggles of New Jersey families. It's disheartening to think that maybe I made a mistake in voting for him.

Hello, I am Gwendolyn. I am expressing my frustration regarding recent comments made on the show. I disagree with Whoopi's statement about the Holocaust not being about race. As someone with family members who perished in the Holocaust, I find her remarks troubling. I feel strongly that her ignorance or insensitivity on the topic is concerning. The decision to bring her back on the show will impact my viewership. I believe the show has changed, much like other media outlets, due to the influence of certain individuals. I question the future of the show and how it maintains its viewership. Thank you for listening.

I was deeply concerned as my wife threatened suicide while at North Auburn Rehabilitation Center. When I tried contacting them, I was directed to a voicemail, which prompted me to call [redacted]. Unfortunately, they didn't confirm if help was on the way, so I rushed to the facility as quickly as possible to ensure my wife's safety, driving urgently but without emergency lights or sirens. Time was of the essence, and I had to act swiftly to potentially save a life.

I have been attempting to contact Dan Abrams without success regarding Whoopi Goldberg's alleged actions. There are concerns about her using a Jewish name for network acceptance and accusations of anti-Semitism. Concerns are raised about her businesses potentially engaging in unethical practices. I commend the idea of showcasing talented individuals with integrity like Gal Gadot on your show for better ratings. As someone deeply affected by the Holocaust, I believe it's crucial to honor the memory of those lost. I am a skilled CPA eager to discuss these matters further. Thank you, Daniel Wartel.

I have owned a COBI CDV-30 DVD player for a while now. Recently, I purchased some TV series on DVD and attempted to select individual episodes, only to realize that my DVD player did not support this feature. I decided to order a new DVD player from the Harriet Carter catalog. To my disappointment, the new player I received turned out to be another COBI CDV-30, which also did not allow me to select episodes. Doubting that both players could be faulty, I reached out to COBI customer service for technical assistance using the number [redacted]. However, upon contacting them, I was bombarded with unrelated sales offers instead of the support I needed. Despite my attempts to speak with technical support, I was unable to get the help I required from COBI.

Hello, my name is Dan M. I would like to address an issue I've encountered while playing two similar online games that involve bonus spins and winning combinations. Despite landing five of a kind multiple times, I have not received the corresponding rewards like bonus spins or earnings. I reached out to one casino for assistance, and even after email correspondence, they denied me my winnings. These games are used by many casinos, and the problem persists across different platforms. After days of communication, they offered a $25 compensation, attributing the issue to a bad connection, which seems unlikely. I have evidence of being denied my winnings and snapshots of instances where hits were not paid out. This ongoing problem needs to be resolved as it affects many players. Please, feel free to contact me regarding this matter. Thank you. Dan M.

My name is Henry S. I am a veteran residing at Park View Senior Community in Glen Burnie, located at [redacted] E. Furnace Branch Rd, MD [redacted]. Many residents here use wheelchairs and cannot access the laundry room on the 2nd floor due to the building's 4-story structure and unreliable elevator, which operates only about 20% of the time. The management is aware of the situation but the issue persists. Personally, I struggle to climb stairs due to blocked arteries. It would be devastating in case of an emergency on an upper floor. We have reached out to the agency for aging and the County Executive's Office for assistance, but we are still awaiting a response. A visit from the authorities might help address our concerns and improve the situation for all residents here. Your help is greatly appreciated. Thank you.

I would like to have my business featured on TV because my Medicaid coverage through Ambetter Superior Health Plan has been suspended. Despite receiving mail stating I am still covered, there seems to be a discrepancy. By sharing my story on TV, I hope to receive the help I urgently need due to the inadequate performance of TDCJ in handling medical transitions for inmates preparing for release. I suspect I may have been diagnosed with colon cancer, but obtaining medical records while facing life challenges is overwhelming. Being denied coverage after regularly donating blood in TDCJ for hep-C is distressing. I am dealing with wrist damage, hep-C, breathing issues, and more without proper guidance or support. I am reaching out for assistance and hope to shed light on my situation through national TV exposure, so others facing similar struggles can seek help. Sincerely, Matthew Eric Tall. Thank you.

I am looking to discuss a news article regarding the Lumberton hospital in North Carolina where my loved one, Jeffrey V., passed away at the age of 58 after going in for a hip replacement. I am upset with how the nurses and doctors handled his care and the medications given to him. The hospital's actions have caused me anger and frustration. I am planning to take legal action and have an attorney involved. Please contact me, Cynthia, at [redacted] or my son Scott V. at [redacted] regarding the open investigation. Thank you.

My loved one, Jeffrey V., underwent a hip replacement at Southeastern Regional Hospital in Lumberton, NC. After surgery, he was initially well, but when they tried to discharge him the next day, I couldn't get him due to car troubles. I couldn't reach anyone by phone that evening, and when I finally did on Wednesday night, the call suddenly cut off. Concerned, I rushed to the hospital the next morning. Jeffrey was in a terrible state, struggling to breathe, sweating, and asking for oxygen. Despite my pleas, the staff insisted on discharging him. Eventually, they overdosed him on medications he wasn't supposed to be on, causing his death. The hospital's lack of care and professionalism shocked me. I've reported the incident to the medical board and authorities, and I'm determined to seek justice for Jeffrey. This hospital needs to be investigated and held accountable for the numerous complaints and deaths associated with it. I'm not giving up until this story is heard and changes are made. If anyone has experienced similar issues, please come forward. Thank you.

I need help regarding Amber Heard and Johnny Depp. I lack computer skills and can't reach his lawyer. I found disturbing information on a site about Amber. A woman claimed her son was involved with Amber and when he ended things, she found him distraught on the bathroom floor. Amber allegedly fled when confronted. I have the woman's picture and website details. I've been trying to send this to Johnny Depp's lawyer for investigation. Allegedly, Amber went to Las Vegas in fear after the breakup. This is crucial during Depp's trial, as Amber appears innocent. I have the evidence, but struggle to send it due to technical issues. Please contact me, I'm on Maui.

Dear ABC Television, I greatly appreciated your series on the [redacted]-20 bushfires in the Peoples' Republic Of Malacoota, Victoria. I am curious if you intend to cover the other devastating bushfires that affected Eastern Australia during that time. The coverage on Malacoota was exceptional, and I am eager to see reporting on the other bushfires as well. You can reach me at Site 32, Village Caravan Park, 43-53 Willow Drive, Moss Vale N.S.W. [redacted], or by email at [redacted] Please contact me at your earliest convenience. Thank you. Sincerely, Michael Hope.

Hello, I am Johnny, and I am concerned about the treatment of an elderly tenant, Ms. Person, by the property manager at Wallkill Senior Apartments. Despite repeated attempts to contact the property manager concerning necessary repairs in Denise's unit and other issues, there has been no response. As Denise's caregiver and healthcare proxy, I have witnessed the lack of communication and assistance provided. The property manager's behavior, including making inappropriate comments and unjust treatment, has created a stressful environment for residents. My family has also experienced similar mistreatment, leading to distress and misunderstandings within the complex. I have tried to resolve the situation by offering to pay owed fees, but have been met with further delays and unresponsiveness. The overall treatment of elderly residents at the complex is concerning. Please review the details shared and feel free to reach out for more information. Thank you for your attention to this matter. Stay safe.

I am in the process of selling my home and recently discovered that there are liens against it from code enforcement. I visited code enforcement on May 30, [redacted] to address this issue. A representative contacted me on June 2, [redacted] and explained that I never received fines or lien notices because they were being sent to a PO box of a previous owner that has been closed for 10 years. I have reached out to the supervisor, contacted the Mayor for assistance, but have not received any response from the supervisor. I urgently need to resolve this matter or file an appeal. Your help would be greatly appreciated. Thank you. - D.M.