A Small Orange Customer Service Issues

I need assistance renewing my domain name (johnwratten.com) as I have lost access to my account ([redacted]) due to a forgotten password. The password reset information is being sent to the same email I cannot access. I urgently need my password emailed to [redacted] instead. Please refrain from contacting me at [redacted] Thank you. - J.W. Tel: (0)1[redacted]44

I have been using my iPhone to access my email without any issues until now. It seems there is a security certificate that needs updating on your end, preventing me from accessing my emails. Apple is willing to assist me, but without the ability to call you, I am unable to provide them with the necessary information. I am unable to check my alternative email currently, as my computer was stolen. Please contact the Apple supervisor, Heather, at [redacted] extension [redacted]. Heather is waiting for your call to help resolve this situation, as Apple was ready to contact you on my behalf. It is frustrating that I cannot communicate with you through email due to this issue.

5/17/[redacted] Subject: Domain Services Issue Hello, I have been experiencing ongoing email sending issues to my clients for the past month. Despite reaching out for support five times, a resolution has not been provided. Due to the continued inconvenience of not being able to communicate effectively with clients or send invoices, I am requesting the release of my domain name with a full refund for hosting, email, and domain services. Due to this ongoing problem, I have decided to switch to a more customer-focused provider for these services. Kindly process the refund to the card on file and provide the necessary information for transferring my services. Thank you, R. B.

We are the legitimate owners of the domain and request its release back to us. We possess evidence confirming our ownership. A former team member who departed is withholding our domain. Host Gator suggested contacting you to facilitate the transfer. I would appreciate discussing the timeline for the URL transfer to us. Urgently need access to our domain and email.

My website, gfpropertygroup.net, is currently down. GoDaddy mentioned that it is hosted on your servers. The site was developed by Imagine It (Jerad Gerber). However, we've been experiencing issues for over a week, and Jerad hasn't been helpful in resolving the problem. If there are any outstanding payments for our website, please inform us. I believe the IP address linked to our site is 23.91.71.[redacted]. You can contact me at [redacted] or via email at [redacted] Thank you, Steve Fenig.

Hello, I signed up with Host Nine on August 13, [redacted], with auto-billing set up using Visa ending in [redacted]. Unfortunately, the card was lost and canceled by the bank. I updated my payment method and added a new Visa ending in [redacted]. On July 13, [redacted], I received an email from A Small Orange stating that my service for Reseller Level 1 with the domain divorceattorneysanfrancisco.net was suspended due to an overdue payment of $37.21, with a due date of June 21, [redacted]. They mentioned the possibility of termination if payment isn't received promptly. I have been trying to pay the invoice and restore my account without success. When contacting chat support, they requested a "support code" that I couldn't provide because my account is inactive. Despite clarifying that I didn't close the account, I believe it was mistakenly closed after changing the payment method. Could you please advise on how I can reinstate my account? Thank you.

I am having trouble accessing emails from my ASO server. The account was created by Mike Corona from Highwebsales.com. Unfortunately, I have been unable to reach Corona via phone, email, or their website. My emails are crucial, involving thousands of dollars in sales and services, and I haven't been able to access the server since Tuesday. I do not have the account password or pin. My name is Greg Parsons, but unfortunately, my email address may not be useful. You can reach me at [redacted]. I urgently need direct access to the account to address security token, redirection, and mailbox size issues directly with ASO. Thank you for your assistance. Greg P., Production Wireless Services.

I've been contacted several times by ASMALLORANGE via email regarding my credit card not working. After my card was compromised, I was issued a new number. I have attempted to update my card details through the email links provided by ASMALLORANGE without success. I am unsure how to reach out to the company to provide my new credit card number since the links have been unresponsive. I have tried multiple times, but the process has been frustrating. Could someone please assist me with updating my payment information? Thank you, H.V. Sant-Klein

I recently had my old charge card compromised and was issued a new card number. I have been contacted by ASmallOrange several times via email. Despite multiple attempts, I have been unsuccessful in updating my new card information through the links provided or reaching customer service for assistance. I urgently need to speak with a representative to provide my new card details to ensure the continuous service of my domain. Thank you, Helene Van Sant-Klein.

I have been contacted by Andrew Hallam regarding the A Small Orange account for www.alyssajmontgomery.com. I was informed that I need to change the billing information on the account. Andrew mentioned that the support team at ASO would be sending an email for me to set up my access, but I have not received any such email in my inbox or spam folder at [redacted] It is crucial for me to gain access promptly to make the necessary payment and have my website www.alyssajmontgomery.com reinstated, as it is currently suspended due to non-payment. I appreciate your assistance in resolving this matter quickly. Thank you.