A.C. Moore Arts & Crafts Customer Service Issues

I purchased FolkArt's pickling wash and it didn't perform as expected. I visited your West Chester, PA store to return it without a receipt, but the manager's response was rude and dismissive, which was very disappointing. He refused to accept the open merchandise, although I believe there should be a possibility for customers to return products they are not satisfied with. I would appreciate it if someone could reach out to me promptly to address this issue. The manager's attitude, particularly laughing at me, was more frustrating than the product itself. Thank you.

I visited my store in Henrietta, NY with the zip code [redacted], which is currently having a closing sale with discounts ranging from 40-80% off. Upon seeing a sign indicating 80% off a $4 item, I was surprised when the cashier informed me it was actually a 40% discount on top of another 40%. Despite showing them the sign, they insisted the 80% applied to the original price of $9.99. As I requested to speak with the manager, she immediately became confrontational, ignoring my requests to speak calmly. This behavior was unexpected, especially since the store has had a reputation for pricing discrepancies. Unfortunately, the lack of name tags made it impossible for me to identify the manager. It is disheartening to witness such unprofessionalism, especially during the store's closing period. Kind regards, L. Byron

I had trouble finding the customer service number at your stores, so I had to look it up online. I haven't received any coupons from A.C. Moore recently, even though I am a frequent spender there. My customer number is [redacted]48. Considering the upcoming acquisition of A.C. Moore by Michael’s, I hope to receive my coupons soon before the merger takes place. I wonder if it will be possible to use my A.C. Moore coupons at Michael’s after the merger.