21st Century - Auto Insurance Claims Customer Service Issues

On October 17, [redacted], I was rear-ended by a 3/4 ton pickup truck pulling a trailer in McKInney, TX [redacted] while stopped at a red light. The driver reported the accident to Safe Auto, and I filed a claim on the same day. I have submitted all the information and photos requested. Despite multiple attempts, I have not been able to reach the National General adjuster, Ms. Livingston, who is handling the claim. Recently, I was informed that there was insufficient information, but they did not specify what was missing. After reaching out to the division head, Ryan Johnson, and sending the VIN as requested, I still received the same message of insufficient information. This delay appears intentional. I am now seeking legal advice due to the lack of communication and progress on the claim. The handling of this case seems to go against standard insurance practices, and I am concerned about the violations of state insurance regulations.

I have been waiting for over an hour to speak to someone regarding submitting my mileage for my upcoming bill. The voicemail of the agent who set up my policy is outdated, mentioning February 27 instead of June 27, [redacted]. I attempted to input my estimated mileage through the email link provided, but it seems I accidentally entered [redacted],[redacted] instead of 1,[redacted]. I have been trying for several days to rectify this issue but have only faced long wait times on the phone. I am seeking assistance as I am unable to resolve this matter online. Your prompt help is greatly appreciated.