A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Zendesk below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Zendesk phone number to document the phone system.
Here is how our research team describes the way the Zendesk phone system greets you: Accounts receivable - Send email. Products, services - Contact zendesk.com. No phone support available.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3
What are the hours and when should I call?
Zendesk operates the call center for this 888-670-4887 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 361 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Zendesk call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zendesk phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zendesk staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zendesk is Saturday.The most busy day to call is Friday, which averages 116% more phone calls by comparison.Again, this is based on a sample of 361 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
For being one of the oldest and largest cloud computing customer service platforms, finding support from Zendesk is a mess. While I get that they provide digital solutions, sometimes you want to talk to a real person when you are dealing with an issue, and that is clearly not an option when dealing with them. From a frustrating phone call to a frustrating website experience with Zendesk, I am ready to lodge a complaint about their customer earpieces for actual customers who purchase their platform. It makes me wonder what type of customer experience our company's clients are having with them.
It's very ironic, given that they are supposed to provide customer engagement software because they certainly don't do much to engage their own customers. I called this phone number and was met with a recorded voice that never offered me a chance to talk to a real live customer representative. Instead, it offered me information for several different situations, but I never had the chance to talk to someone about any of them. Either this is the wrong phone, or the company doesn't offer any type of real-time customer support for clients that use the software.
I needed to talk to the sales department about a few components of our software purchase but was unable to do so despite attempting to call this number and visit their support page. When I called, it said, "Thank you for calling Zendesk. Listen carefully as we have changed our options." This was ironic because there were not any options to talk to anyone. This makes me think that maybe they recently removed their live support. I don't know, but it is odd.
The recorded options that they did give me were this, "If you are looking to get in touch with accounts receivable, please send us an email at ar@zendesk.com. If you are looking for verification of employment, please go to the work number for assistance. If you are outside the US, please email us for support. For information about open roles at Zendesk, please visit our website. If you are looking to get in touch with our advocacy team, you can do so by clicking the profile in your Zendesk app interface."
None of that helped me at that moment, so I went to their website to see if there were any additional contact options. I had the option to contact sales via an email message that would require me to wait for them to call me back or to go to the help center and read over blog posts. Overall, I am very unsatisfied with this entire experience.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Zendesk
If you have time to do a bit of reading before you call Zendesk, we recommend you read over some of our problem-specific articles.
Yes, there is a mobile app available for Zendesk. It is called "Zendesk Support" and it allows users to access their Zendesk account and manage customer support tickets on the go. The app is available for both iOS and Android devices and can be downloaded from the respective app stores. With the Zendesk Support app, users can view, respond to, and update customer tickets, collaborate with teammates, and stay connected with customers even when away from their computers. The app also provides push notifications for new ticket updates and enables users to access knowledge base articles and customer information. With the mobile app, customer support teams can provide efficient and timely assistance, improving the overall customer experience.
The main features of Zendesk include a ticketing system that allows businesses to manage and track customer support requests. It provides a unified inbox for all customer communications, making it easy for agents to respond and collaborate efficiently. Zendesk offers customizable ticket forms and workflows to suit specific business needs. It also provides automation tools to streamline repetitive tasks and increase agent productivity. Zendesk enables businesses to offer support across multiple channels including email, chat, phone, and social media, ensuring customers can reach out through their preferred platform. It offers a knowledge base for self-service support, empowering customers to find answers to common questions. Moreover, Zendesk provides reporting and analytics to track performance and customer satisfaction, helping businesses make data-driven improvements to their support operations.
Yes, Zendesk offers a free trial for interested customers. The free trial allows users to explore and experience the platform's features and functionalities firsthand. It offers a comprehensive range of tools and support options that enable businesses to enhance their customer service and support operations. The trial period typically lasts for 30 days, during which users have access to Zendesk's ticketing system, knowledge base, live chat, and other essential features. This trial period can help businesses assess the suitability and effectiveness of Zendesk for their specific needs. By trying out Zendesk's platform, organizations can make informed decisions about investing in a customer support solution that can streamline operations, improve customer satisfaction, and enhance overall efficiency.
Click the link above to get answers to just about any Zendesk customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Zendesk is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zendesk will reply our your email.
As a last, sometimes only, resort- Zendesk customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zendesk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zendesk agent. This phone number is Zendesk's best phone number because 1,740 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-670-4887 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Zendesk first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Zendesk has 1 phone number. It's not always clear what is the best way to talk to Zendesk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zendesk. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zendesk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.