Toll-free · 24 hours, 7 days · Direct to a human · For consumers, press 1. For a travel adviser, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Viking River Cruises below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Viking River Cruises phone number to document the phone system.
Here is how our research team describes the way the Viking River Cruises phone system greets you: Thank you for calling Viking. Explore the world in comfort. If you are a consumer, please press 1 now. If you are a travel advisor, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Viking River Cruises's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Viking. Explore the world in comfort.
If you are a consumer, please press one now.
If you are a press one to check availability or reserve your next cruise."
Excerpt from a call with Viking River Cruises
Friday, March 1, 2024 9:56 PM
The first phone menu
"Thank you for calling Viking. Explore the world in comfort.
If you are a consumer, please press one now.
If you are a travel adviser, press two."
Excerpt from a call with Viking River Cruises
Wednesday, February 7, 2024 7:04 PM
What are the hours and when should I call?
Viking River Cruises operates the call center for this 877-668-4546 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 118 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Viking River Cruises call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Viking River Cruises phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Viking River Cruises staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Viking River Cruises is Thursday.The most busy day to call is Tuesday, which averages 263% more phone calls by comparison.Again, this is based on a sample of 118 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Viking River Cruises is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Viking River Cruises staffs the call center well on Thursday.
Why Customers Call Viking River Cruises
Below is a sample of recent calls to Viking River Cruises, and their purpose. Are any of these similar to the reason you are trying to call?
Job application inquiry: "I got an email through Indeed about a job opening for a River Cruise nurse."
- From a call lasting 5m 34s , Sep 19, 2024 9:02 PM
Request for assistance: "I need wheelchair assistance and a gluten free meal."
- From a call lasting 18m 1s , Sep 12, 2024 12:07 AM
Passport information correction: "I noticed that some of the information of my passport and my wife's passport is not correct."
- From a call lasting 25m 54s , Feb 27, 2024 4:42 PM
Information about why customers call Viking River Cruises is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Viking River Cruises customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Viking River Cruises's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Viking River Cruises agent. This phone number is Viking River Cruises's best phone number because 8,591 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-668-4546 include and other customer service issues. Rather than trying to call Viking River Cruises first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Viking River Cruises has 2 phone numbers. It's not always clear what is the best way to talk to Viking River Cruises representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Viking River Cruises. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Viking River Cruises. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.