A:Calling this Telus number should go right to a real human being
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Telus Home Phone, Internet, TV?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
This is the #2 most popular Telus phone number out of 2. Click above to go back to the main customer service number and other contact information, including Telus email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Telus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Telus number should go right to a real human being
Below are some clips we've found from Telus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to TELUS. Calls to and from TELUS may be recorded for quality assurance, training, personalized offers, and to serve you better.
Please note that our interactions use AI assistance. For service in English, press one.
To help get you to the right place, please enter your account number or a phone number associated with your account."
Excerpt from a call with Telus
Wednesday, April 8, 2026 10:29 PM
They may ask your reason for calling (instead of a menu)
"If you don't know either, say, I don't know my number, or if you're interested in joining TELUS, please say, I want to join TELUS.
I didn't get that. If you don't know a number to identify with, you can say I don't know."
Excerpt from a call with Telus
Friday, January 30, 2026 8:03 PM
They may ask you to enter information with the dial pad
"Welcome to TELUS. Calls to and from TELUS may be recorded for quality assurance, training, personalized offers, and to serve you better.
Please note that our use AI is Let's go with English.
To help get you to the right place, please enter your account number or a phone number your account."
Excerpt from a call with Telus
Thursday, April 23, 2026 12:44 AM
They may ask you to say or enter information
"Welcome to TELUS.
Calls made to and from TELUS may be recorded for Welcome.
I understand you want I can identify your please tell me your TELUS account number."
Excerpt from a call with Telus
Friday, October 31, 2025 2:14 AM
The first phone menu
"Welcome to TELUS.
Understand you want to connect with a team member, but I need to know the account you're calling about so I can get you to the right place.
You know an account number or telephone number related to your
Try this a different way. Let's go with personal. Let's go with wireline.
Thanks.
To provide the right support, which province are you calling about?
I can get that.
To provide the right support, which province are you calling about?
You are inquiring about home services located in British Columbia or Alberta, press one.
For Ontario or Quebec, press two.
For other provinces, press three."
Excerpt from a call with Telus
Monday, November 17, 2025 5:45 PM
In fact, much of this information on this page is superfluous because this Telus phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Telus operates the call center for this 888-811-2323 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 2,777 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Telus is Monday.The most busy day to call is Friday.Again, this is based on a sample of 2,777 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Telus is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Telus number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Telus number?
Below is a sample of recent calls to Telus, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel home service: "I need to cancel my home service."
- From a call lasting 2m 31s , May 8, 2026 11:05 PM
Transfer of service: "I'm moving on May sixteenth, so I need to transfer my cable and Internet to my new location."
- From a call lasting 34m 20s , May 7, 2026 10:33 PM
Account in collections inquiry: "I wanna find out what company is holding my account before I make a payment."
- From a call lasting 11m 59s , May 6, 2026 5:12 PM
Remote control issue: "My remote control is not working, and my TV is not connecting."
- From a call lasting 44m 32s , May 5, 2026 10:26 PM
: ""
- From a call lasting 1m 23s , May 3, 2026 9:14 PM
: ""
- From a call lasting 3m 7s , May 3, 2026 2:39 AM
Optic TV issue: "Optic TV not working."
- From a call lasting 3m 45s , May 1, 2026 3:51 AM
: ""
- From a call lasting 5m 29s , Apr 27, 2026 9:48 PM
: ""
- From a call lasting 4m 51s , Apr 25, 2026 4:58 PM
Cancel Internet service: "I'd like to cancel my Internet service and also resolve payment issues."
- From a call lasting 21m 52s , Apr 23, 2026 5:31 PM