A:Don't press anything, just hold on the line for a representative.Our free phone can also navigate phone menus to get a live human at SmartThings for you.
Q:
Does SmartThings offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm PST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for SmartThings below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this SmartThings phone number to document the phone system.
Here is how our research team describes the way the SmartThings phone system greets you: Thank you for calling Samsung, This call will be monitored and recorded for quality and training purposes. What can we do to assist you today?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Below are some clips we've found from SmartThings's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Samsung.
This call will be monitored and recorded for quality and training purposes.
Welcome back, Lisa.
What can we do to assist you today?
Hello?
I did not quite hear a response from you. Can you please tell me which product you are calling about?
Unfortunately, we were unable to capture the product that you need assistance with.
To ensure that we can direct you to the correct representative, please choose your product from one of the following options.
For Samsung Pay, press five. For any business products, press six.
If you did not hear your product that you are calling about, press seven, and we will repeat the options again.
For any mobile products, such as phones, tablets, watches, or earbuds, press one.
For any appliances, such as refrigerators, washers, or dryers, press two."
Excerpt from a call with SmartThings
Friday, March 29, 2024 1:27 PM
What are the hours and when should I call?
SmartThings operates the call center for this 800-726-7864 phone number Mon-Fri 8am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the SmartThings call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SmartThings phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SmartThings staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SmartThings is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call SmartThings is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this SmartThings number, but it is also the day with the shortest hold times.
More SmartThings Customer Service Contacts
There are of course other ways to contact SmartThings customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- SmartThings customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is SmartThings's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SmartThings agent. This phone number is SmartThings's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-726-7864 include and other customer service issues. Rather than trying to call SmartThings first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, SmartThings has 1 phone number. It's not always clear what is the best way to talk to SmartThings representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SmartThings. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SmartThings. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.