Does Potomac Edison offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm EST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Potomac Edison below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Potomac Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Potomac Edison's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Payment plans.
To do this, I'll need to look up your account. What's the ten digit phone number associated with your account?"
Excerpt from a call with Potomac Edison
Monday, May 20, 2024 2:23 PM
They may ask your reason for calling (instead of a menu)
"Welcome to Potomac Edison, a FirstEnergy company.
Your call may be monitored or recorded for quality.
FirstEnergy is currently experiencing high call volumes and a longer than normal delay can be expected.
If your call is not of an urgent nature, you may wish to contact us via our website at first energy corp dot com.
Please provide us a phone number where you can be reached if a personal follow-up contact is needed.
Thank you for your understanding.
Greetings. I'm your automated assistant.
Using a short phrase, please describe why you're calling today."
Excerpt from a call with Potomac Edison
Monday, June 3, 2024 1:54 PM
They may ask you to say or enter information
"You can say things like outage, I need to turn off my service, or update billing address."
Excerpt from a call with Potomac Edison
Monday, June 3, 2024 1:54 PM
They may need to look up your account
"Make a payment. To do this, I'll need to look up your account."
Excerpt from a call with Potomac Edison
Thursday, March 28, 2024 8:52 PM
What are the hours and when should I call?
Potomac Edison operates the call center for this 800-686-0011 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 194 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Potomac Edison call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Potomac Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Potomac Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Potomac Edison is Wednesday.The most busy day to call is Monday, which averages 65% more phone calls by comparison.Again, this is based on a sample of 194 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Potomac Edison is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Potomac Edison staffs the call center well on Wednesday.
Why Customers Call Potomac Edison
Below is a sample of recent calls to Potomac Edison, and their purpose. Are any of these similar to the reason you are trying to call?
Budget plan inquiry: "Budget plan, please."
- From a call lasting 1m 33s , Sep 13, 2024 1:07 PM
Billing inquiry: "About my bill."
- From a call lasting 2m 55s , Jul 25, 2024 10:15 PM
Change account name: "Need to change the name on an account."
- From a call lasting 3m 28s , Jun 10, 2024 5:02 PM
Assistance with elderly bill: "We're just trying to find out how many months she was behind so we can make sure it doesn't happen again."
- From a call lasting 10m 33s , Jun 3, 2024 1:54 PM
Reporting power outage: "There is a power outage in my area."
- From a call lasting 1m 53s , Mar 30, 2024 9:43 PM
Incorrect account deposit: "Money went into the wrong account."
- From a call lasting 40m , Mar 13, 2024 3:32 PM
Information about why customers call Potomac Edison is extracted from issues that customers have reported to GetHuman.
This is Potomac Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Potomac Edison agent. This phone number is Potomac Edison's best phone number because 768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-686-0011 include and other customer service issues. Rather than trying to call Potomac Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Potomac Edison has 1 phone number. It's not always clear what is the best way to talk to Potomac Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Potomac Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Potomac Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.