Updated

Postmates Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Postmates customer support.

Postmates's Best Contact Information

Q:

How do I contact Postmates customer service?

A:Postmates does not have a customer service phone number, but you can contact them through email or their website.
Email is no phone number, but it is a near-ubiquitous form of communication. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does Postmates offer 24 hour customer service?

A:Not by phone. But you can contact Postmates 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Postmates Customer Service

There are other ways to contact Postmates customer service besides the phone. Below we list them by medium, from most to least popular.

Postmates Customer Email Addresses

help@postmates.com - Customer Service
Email them at this link for customer service help
Mon-Fri 9am-5pm EST
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Postmates will reply our your email.

Customer Help Desk / Web Support

help.postmates.com - Customer Service
Use this link to get help with your issue online
24 hours, 7 days
As a last, sometimes only, resort- Postmates customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Postmates?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Postmates, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

Does Postmates Deliver to Hospitals?

Being forced to eat food that does not impress while you are in a hospital is frustrating. Thanks to Postmates since you can order foods and drinks from your favorite restaurant and have them delivered to you. However, you need to check the location of the hospital you are in. you will get food delivered to you only if the hospital is within the cities in which Postmates operates. Also, the policies of the hospital matter a lot. If the policies do not allow patients to take food from outside, Postmates will not help you. Always consult with the hospital's staff about this issue.

How Do I Call Postmates?

Postmates offers good quality and reliable delivery services. However, minor issues are experienced from time to time. If you ever experience any of these issues, do not go to a Postmates office; instead, contact Postmates. You can fill in the Postmates contact form, call or email Postmates. Your issue will get solved in real-time if you decide to call the company. The Postmates customer service number is not readily available. However, you can still call the company using the Postmates mobile application. You might be required to give your account details during the call.

Is there a minimum order amount for Postmates delivery?

Yes, there is a minimum order amount for Postmates delivery. The minimum order amount can vary depending on your location and the specific restaurant or store you are ordering from. Postmates sets these minimums in order to ensure that the delivery service is economically viable for both the customer and the delivery driver. When browsing the app or website, you will be able to see the minimum order amount displayed for each restaurant or store. If your order does not meet the minimum requirement, you may add additional items to reach the threshold or explore other available options.

Top Postmates customer problems and solutions

Click the link above to get answers to just about any Postmates customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Calling this Postmates Customer Number

Postmates is a meal delivery company that partners with restaurants and other businesses that do not have their own delivery staff. As one of the most successful online meal delivery companies in the United States, it isn't surprising that Postmates gets lots of requests for customer service.

It should be noted, however, that Postmates does not provide phone-based customer support. If you need to get in touch with Postmates, you must do so through Postmates' online request form.

Why Do People Contact Postmates Customer Support?

Customers contact Postmates customer support for a range of reasons, including:

  • Technical support and troubleshooting
  • Tracking order status
  • Making changes to orders
  • Reporting problems with orders
  • Filing complaints or concerns about delivery drivers
  • Membership changes and cancellations

Best Practices for Contacting Postmates Customer Service

There are several things that you can do to help ensure that your Postmates inquiry is handled quickly and professionally:

Follow the instructions in the help section on Postmates' website. This will help ensure that your support request is forwarded to the correct department.

Explain your concern clearly, carefully, and politely. This will help the customer service representative understand your problem so that he or she is able to offer a solution.

Ensure that you have screenshots and copies of documentation handy. Being able to supply this information to the customer service agent who handles your request can speed up your ticket and helps to ensure that you get the resolution you want.

How do Consumers Feel About Calling Postmates Customer Service?

Many consumers are unhappy that Postmates does not provide phone-based customer service. The lack of real-time support can be frustrating when waiting for a pizza to arrive or to report a missing packet of ranch from an order of chicken wings.

At the same time, there does not appear to be pattern of reports online or in the news media regarding poor service from postmates, indicating a relative satisfaction Postmates customer support.

What Kind of Issues can a Postmates Customer Service Representative Resolve?

A Postmates customer service representative can resolve many common issues, including billing problems, undelivered or misdelivered food, missing items, wrong items, or problems with delivery drivers. Customer support can also help with troubleshooting technical issues on the Postmates' website or mobile apps.

What Can't Be Resolved With a Call to Postmates Customer Service?

Postmates is a third-party service used by restaurants and shops. While Postmates can attempt to intervene in a dispute between yourself and the merchant, there are limitations to this capability and you may need to take other, more direct, approaches to resolve an issue.

If your computer or device is incompatible with the Postmates website, a customer service representative may be able to suggest a workaround, but may not be able to entirely resolve the issue. If this is the case, you'll need to use a different device to access Postmates.

What Should You Do If You Have an Unsuccessful Call with Postmates?

If your support request does not go the way you wanted it to, don't give up. You may still have options.

First, carefully review the response that you received from Postmates. It may be that there was a miscommunication that derailed your request. Re-reading your communications will help you determine if this happened.

Next, reply to the communication from Postmates. Explain that you believe that your case has been mishandled and why. Ask that your case be escalated to a supervisor if necessary.

If you don't get anywhere with Postmates, you still have a couple of other things that you can do. First, contact the merchant with whom you placed your order. The manager there may be willing to address your concern or advocate on your behalf with Postmates. If you are having a billing issue, contact your bank and dispute the charge.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

You came here to see Postmates's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Postmates agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Postmates anyways and help you with your issue. Over the last 18 months, 72,642 customers like you have come in search of a phone number for Postmates and helped us confirm they don't have one. Common reasons that people try to call Postmates customer support department include Dispute a Charge, Refund a Charge, Problem With an Order, Check Application Status, Verification Trouble and other customer service issues. Rather than trying to call Postmates first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or web. Unfortunately, right now Postmates doesn't have any phone numbers. It's not always clear what is the best way to talk to Postmates representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Postmates Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Postmates, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Postmates customers like yourself.

GetHuman does not provide call center services or customer support operations for Postmates. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Postmates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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