How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for OpenTable below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this OpenTable phone number to document the phone system.
Here is how our research team describes the way the OpenTable phone system greets you: If you're calling for general assistance or technical support, press 1. To speak to someone from our billing department, please press 2. If you're a restaurant owner interested in learning more about our products, please press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1, 2 or 4.
Below are some clips we've found from OpenTable's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling OpenTable customer support.
Your call may be monitored or recorded for quality assurance purposes.
If you're calling for general assistance or technical support, press one.
To speak to someone from our billing department, please press two."
Excerpt from a call with OpenTable
Thursday, March 14, 2024 4:23 AM
The first phone menu
"Thank you for calling OpenTable customer support.
Your call may be monitored or recorded for quality assurance purposes.
If you're calling for general assistance or technical support, press one.
To speak to someone from our billing department, please press two.
If you're a restaurateur interested in learning more about our products, please press four."
Excerpt from a call with OpenTable
Tuesday, May 28, 2024 5:51 AM
What are the hours and when should I call?
OpenTable operates the call center for this 800-673-6822 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 323 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the OpenTable call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this OpenTable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like OpenTable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call OpenTable is Sunday.The most busy day to call is Thursday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 323 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
Calling OpenTable is ineffective because the company does not offer any kind of phone service for diners. OpenTable might offer phone service for restaurants, but when it comes to diners, you're only able to contact OpenTable via the chat function online.
When you call this number, you're asked if you're calling for technical support, billing or something else. If you say that you're calling for technical support, as I did, you're then asked if you're a restaurant owner or a restaurant customer. I opted for the restaurant customer, and was told that all support had been moved over to OpenTable's online chat function.
Instead of getting to speak with someone over the phone, I could instead speak with them through the chat function of the site. I could either get a link to chat sent over to my current phone number, or, if I wasn't on a cell phone, I could request that the link get sent to another phone number.
I chose to have the link sent to my cell phone, which quickly received the message with a viable link to OpenTable's website. From the link, I could either visit the OpenTable support site or set up a live chat with a representative. As neither of these options were a phone support choice, I opted not to use either one. As soon as I received the link, the automated system hung up to end the call.
Unlike with some phone numbers, refusing to give an answer to the automated system isn't a workaround. If you choose to remain silent when the system asks you to provide the reason for your call, the system will tell you that your call cannot be transferred and will automatically hang up. Calling after normal business hours yields the same result.
On the plus side, giving customers an easy way to get the link sent over to a different phone number means that anyone can use this number to get a link to the support site. If someone doesn't have easy access to the internet, using this trick can help them get connected right away and address their concerns. On the other, not giving customers the ability to speak with someone over the phone can limit their ability to get help. The average OpenTable customer is likely fine with getting help via an internet chat, but making it someone's only option does freeze out a percentage of potential customers.
Based off this, I would only use this number if I needed a way to get to the internet chat support site quickly. Otherwise, there's no point to calling, as you won't get anyone on the phone.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call OpenTable
If you have time to do a bit of reading before you call OpenTable, we recommend you read over some of our problem-specific articles.
No, there is no fee for using OpenTable. OpenTable is completely free for users to make restaurant reservations online. There are no hidden charges or booking fees involved. Users can search for restaurants based on their preferred location, cuisine, and other filters, and make reservations without any additional cost. OpenTable's goal is to provide a convenient and seamless reservation experience for diners without charging any fees. Users can also earn dining points through the OpenTable dining rewards program, which can be redeemed for dining rewards at participating restaurants. With OpenTable, making restaurant reservations is easy, convenient, and best of all, free.
Canceling a reservation on OpenTable is easy, whether using the website or the app. Just be sure to do it at least 24 hours in advance, so the restaurant has time to fill your spot. And if you need to make a new reservation, OpenTable can help with that. Keep in mind that you may be charged a no-show fee if you cancel your reservation late or don't show up for your reservation.
Yes, you can modify an existing reservation on OpenTable. Simply log in to your OpenTable account and locate the reservation you wish to modify. Click on the reservation details, and you will be given the option to edit certain details, such as the date, time, or the number of guests. You can also specify any special requirements or preferences. After making the necessary modifications, save the changes, and your reservation will be updated accordingly. It is important to note that modifying a reservation is subject to availability, so it is recommended to make changes as early as possible. OpenTable strives to provide flexibility and convenience to its users, ensuring that their dining experience can be adjusted to best suit their needs.
Click the link above to get answers to just about any OpenTable customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call OpenTable is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- OpenTable customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is OpenTable's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OpenTable agent. This phone number is OpenTable's best phone number because 11,700 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-673-6822 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call OpenTable first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, OpenTable has 2 phone numbers. It's not always clear what is the best way to talk to OpenTable representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for OpenTable. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OpenTable. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.