Calling Omni Hotels was incredibly straightforward, once you get past the initial issues with the automated system. The automated system is very sensitive and will get confused if you make any noise whatsoever, so it's important to make sure you don't make a sound until you're ready to make a selection.
When you do make a selection, however, you are quickly put through to a representative. I didn't even have time to hear the first automated message play before I had someone asking me how they could assist me. When she did, I told her that I was thinking about taking a trip in the next few months and needed a hotel if I took it, but I wasn't yet sure of my dates for the trip. As such, I wanted to know what my window was like for canceling the hotel if needed.
She told me that it would depend on the property, but I would be looking at a window of two to seven days to cancel the stay. This could also depend on how in-demand the property was at the time of my booking it. She told me that as long as I canceled the trip before that window, I would not owe a cent for my stay.
I asked if that also applied in situations where a deposit was needed, and she confirmed that was still accurate. She said that if a deposit was required, the hotel would tell me when I booked so that I wouldn't have any surprises. If I did have to make a deposit, I would get all of it back when I canceled the reservation.
Overall, I thought this was a good experience and got the help I needed promptly. If I needed assistance from Omni, I would definitely use this number to get it.