A:Do not say anything or push anything, just wait, and a rep will come on the line.Our free phone can also navigate phone menus to get a live human at NutriSystem for you.
Q:
Does NutriSystem offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat-Sun 9am-5:30pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for NutriSystem below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this NutriSystem phone number to document the phone system.
Here is how our research team describes the way the NutriSystem phone system greets you: If you want to make changes to your auto-delivery order, for example, changing food selections or adjusting the date of your next order, checking the status of your order, or canceling the program, press 1. If you need assistance from our coaches, press 2. For technical assistance on the nutrition website or our new app, or to reset your password, press 3. To place an auto-code order, press 4. If you're calling to update your payment information, press 5. If you know your party's extension, press 7.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Do not say anything or push anything, just wait, and a rep will come on the line.
Below are some clips we've found from NutriSystem's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Nutrisystem and welcome to our new automated phone system.
For quality and compliance purposes, your call may be recorded.
Accessed, and stored by Nutrisystem and our third party partners to improve our level of service.
Are you already a Nutrisystem customer?
If you're interested in learning more about the Nutrisystem program, please press one.
Or if you know your party's four digit extension, please enter it now."
Excerpt from a call with NutriSystem
Friday, March 1, 2024 10:23 PM
They may ask you to say or enter information
"Thank you for calling Nutrisystem. For quality and compliance purposes, your call may be recorded, accessed, and stored by Nutrisystem and our third party partners to improve our level of service.
Are you currently a Nutrisystem customer?
Please say or enter the phone number linked to your account."
Excerpt from a call with NutriSystem
Wednesday, April 3, 2024 6:30 PM
What are the hours and when should I call?
NutriSystem operates the call center for this 800-585-5483 phone number Mon-Fri 8am-8pm, Sat-Sun 9am-5:30pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 270 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the NutriSystem call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NutriSystem phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NutriSystem staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NutriSystem is Saturday.The most busy day to call is Monday, which averages 328% more phone calls by comparison.Again, this is based on a sample of 270 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call NutriSystem is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that NutriSystem staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Nutrisystem is a weight loss company that sells diet foods, diet plans and professional weight loss support services. As one of the oldest and largest diet programs in the country, it isn't surprising that Nutrisystem gets a lot of requests for customer service each and every day.
Why Do People Call Nutrisystem Customer Support?
People call Nutrisystem customer support for a range of reasons, including:
Signing up for a Nutrisystem plan
Changing or canceling a plan
Ordering Nutrisystem food and products
Requesting weight loss coaching
Addressing order and billing issues
Website troubleshooting
Best Practices for Calling Nutrisystem Customer Service
There are several things you can do when calling Nutrisystem customer service to help ensure that your call is handled quickly and professionally:
Call the right number. Nutrisystem has different toll-free numbers for different issues. You can find the correct numbers on the Nutrisystem website.
Call during hours of operation. The company's customer service departments are open at different times and days, so it is important to check the website to determine the hours during which you can call.
Before calling, have relevant documentation assembled so that you can reference it during the call. Documentation may include invoices, order confirmations, billing statements or previous correspondence between you and Nutrisystem about your issue.
If you are calling for technical support in using the website, be in front of your computer or device so you can troubleshoot along with the representative.
Have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.
How do Consumers Feel About Calling Nutrisystem Customer Service?
A review of online and offline sources did not indicate a pattern of consumer complaints about Nutrisystem customer service. This indicates that customers are generally satisfied with the level of service that they have received.
What Kind of Issues can a Nutrisystem Customer Service Representative Resolve?
Nutrisystem customer service representatives can resolve a range of issues, such as: Answering questions about the program and its products, taking orders, assisting with online orders, providing weight-loss support and counseling and handling billing inquiries.
What Can't Be Resolved With a Call to Nutrisystem Customer Service?
Nutrisystem customer service representatives are not medical professionals and cannot provide medical advice. Because of the perishable nature of Nutrisystem food, it may not be possible to receive refunds on some products, unless they were sent in error or were defective in some way. The customer service representatives are not able to suspend or override company policies on these issues.
What Should You Do If You Have an Unsuccessful Call with Nutrisystem?
If you get off the phone with Nutrisystem customer service and feel as though your call wasn't handled appropriately, don't give up. You may still have options for resolving your situation or getting your questions answered:
First, review the notes that you took during your call. You may be able to identify areas of miscommunication or misunderstanding that resulted in the failure of your first attempt to work with Nutrisystem customer service.
Next, call Nutrisystem back. Politely explain that this is your second call and that your first conversation did not resolve your issue. Customer service representatives have different levels of training and experience and the next person you speak to may be in a better position to help you.
If a second call doesn't work, try getting in touch another way. Nutrisystem offers both live chat and email customer service options. These mediums have the advantage of providing you with a transcript of your conversation, which can be useful if you have a protracted dispute with Nutrisystem over your case.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call NutriSystem
If you have time to do a bit of reading before you call NutriSystem, we recommend you read over some of our problem-specific articles.
Yes, NutriSystem offers meal options that are suitable for diabetics. Their diabetic-friendly meal plan incorporates low-glycemic carbohydrates, lean proteins, and healthy fats, which help control blood sugar levels and support weight loss. These plans are designed in collaboration with certified diabetes educators and registered dietitians to meet the specific nutritional needs of individuals with diabetes. Meals are portion-controlled and focus on providing a balanced intake of nutrients. NutriSystem's diabetic meal options also consider factors like fiber content and glycemic index to promote stable blood sugar levels. However, it is recommended that individuals with diabetes consult a healthcare professional before starting any meal plan or making significant dietary changes.
Yes, NutriSystem offers a variety of meal options suitable for vegetarians and vegans. With a focus on providing balanced nutrition, NutriSystem offers vegetarian plans that exclude meat and fish, but includes a wide range of plant-based protein sources such as beans, lentils, tofu, and quinoa. These meal options are specifically crafted to meet the dietary needs of vegetarians and vegans, while still providing essential nutrients and promoting weight loss. NutriSystem understands the importance of catering to different dietary preferences and offers a customizable approach to ensure individuals can adhere to their vegetarian or vegan lifestyle while also achieving their health and wellness goals.
NutriSystem meals are conveniently delivered straight to your door. Depending on the plan you select, meal shipments can differ. The most popular plan, the Uniquely Yours program, offers weekly deliveries, including both 5 and 7-day options. With this plan, you can enjoy a wide variety of delicious breakfasts, lunches, dinners, and snacks throughout the week. For those who prefer a more flexible schedule, the Basic plan is also available with 4-week shipments. All plans can be easily managed through the NutriSystem website, providing you with the freedom to modify your orders or pause shipments as needed. With regular deliveries, you can effortlessly stay on track to achieving your weight loss goals with NutriSystem.
Click the link above to get answers to just about any NutriSystem customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to NutriSystem, and their purpose. Are any of these similar to the reason you are trying to call?
Health concern on program: "I wondered if I can continue on my program."
- From a call lasting 10m 56s , Dec 12, 2024 1:34 PM
Canceling food delivery: "I need to cancel out the food I'm not gonna be able to get it anymore."
- From a call lasting 8m 19s , Dec 5, 2024 7:33 PM
Cancel subscription: "I want to cancel."
- From a call lasting 5m 39s , Oct 21, 2024 3:49 PM
Request for live agent: "I wanna talk to a live person, period."
- From a call lasting 3m 42s , Sep 30, 2024 6:10 PM
Information about why customers call NutriSystem is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, NutriSystem provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and NutriSystem will reply our your email.
As a last, sometimes only, resort- NutriSystem customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is NutriSystem's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NutriSystem agent. This phone number is NutriSystem's best phone number because 7,398 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-585-5483 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call NutriSystem first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, NutriSystem has 1 phone number. It's not always clear what is the best way to talk to NutriSystem representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NutriSystem. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NutriSystem. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.