New York Department of Labor - Unemployment NY.gov ID

Phone Number & Getting a Rep

New York Department of Labor - Unemployment NY.gov ID number

800-833-3000
Toll-free·Calls NY.gov ID·See main phone number & contact info
Q:

How do I talk to a human at this New York Department of Labor - Unemployment number?

A:Press 1 then 1
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8:30am-4:30pm EST. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to New York Department of Labor - Unemployment NY.gov ID?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

All New York Department of Labor - Unemployment customer service contact information

This is the #4 most popular New York Department of Labor - Unemployment phone number out of 4. Click above to go back to the main customer service number and other contact information, including New York Department of Labor - Unemployment email addresses, twitter handles, and live chat options.

More New York Department of Labor - Unemployment Customer Phone Numbers

Claims Department

888-209-8124
Main phone number · Toll-free · Mon-Fri 8am-7:30pm EST · Keep pressing 0 ·

UI Claimant Advocate Office

855-528-5618
Toll-free · Mon-Fri 9am-4pm EST · Press 3 then 1 ·

Employer Claims

888-890-5090
Toll-free · 24 hours, 7 days · Press 2 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this New York Department of Labor - Unemployment phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 1

What are the hours and when should I call?

New York Department of Labor - Unemployment operates the call center for this 800-833-3000 phone number Mon-Fri 8:30am-4:30pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 2,788 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Department of Labor - Unemployment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Department of Labor - Unemployment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York Department of Labor - Unemployment is Monday. The most busy day to call is Friday. Again, this is based on a sample of 2,788 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call New York Department of Labor - Unemployment is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that New York Department of Labor - Unemployment staffs the call center well on Monday.

Calling this New York Department of Labor - Unemployment Customer Number

Oct 24, 2023

This number will connect you with the New York State Department of Labor Contact Center. This is the line you call when you're looking to troubleshoot issues with your online account. Common reasons to contact this number include changing your information on file, including a phone number or address. You can also get help accessing your online account and reporting issues with receiving your benefits. Finally, this office can assist if you have a question about your employment insurance claim that can't be answered online. 

If you are calling to file for unemployment benefits, you will be asked to call a different number. If you're looking for advice about the claims hearing and appeals process, you'll be asked to contact the Claimant Advocacy Office.

This line is open between 8:30 a.m. and 4:30 p.m. EST between Monday and Friday. It's closed on all state and federal holidays. If you call outside of business hours, you will be asked to call back during hours of operation. There's no option to request a callback or leave a message if a representative is not in the office to take your call.

Once you connect, you will be asked to select your preferred language. You should have information about your online account ready to go, as you will need it to proceed with the call. You'll be asked to enter some basic information, including your claim number and Social Insurance number. There's a straightforward menu that will help direct your call to the appropriate department.

After entering my information, I was placed on hold for a little over 20 minutes to wait for a representative. While I waited, a recording provided answers to common questions and advice to people who are having trouble accessing their NY.gov online accounts. When I was connected, the agent was friendly and easy to understand. They were knowledgeable about the website, able to help me navigate it, and happy to help troubleshoot issues accessing an online account. 

The call center staff was based in New York and did not seem to be reading from a script. When I asked a few questions about New York's labor laws, it took them only a few seconds to pull up the necessary information. Overall, the representatives were well-organized and efficient in locating the answers I needed. They were also able to direct me to the appropriate place on the website to log in or create an account. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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