New York Department of Labor - Unemployment Employer Claims

Phone Number & Getting a Rep

New York Department of Labor - Unemployment Employer Claims number

888-890-5090
Toll-free·Calls Employer Claims·See main phone number & contact info
Q:

How do I talk to a human at this New York Department of Labor - Unemployment number?

A:Press 2
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to New York Department of Labor - Unemployment Employer Claims?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday.

All New York Department of Labor - Unemployment customer service contact information

This is the #3 most popular New York Department of Labor - Unemployment phone number out of 4. Click above to go back to the main customer service number and other contact information, including New York Department of Labor - Unemployment email addresses, twitter handles, and live chat options.

More New York Department of Labor - Unemployment Customer Phone Numbers

Claims Department

888-209-8124
Main phone number · Toll-free · Mon-Fri 8am-7:30pm EST · Keep pressing 0 ·

UI Claimant Advocate Office

855-528-5618
Toll-free · Mon-Fri 9am-4pm EST · Press 3 then 1 ·

NY.gov ID

800-833-3000
Toll-free · Mon-Fri 8:30am-4:30pm EST · Press 1 then 1 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this New York Department of Labor - Unemployment phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2

What are the hours and when should I call?

New York Department of Labor - Unemployment operates the call center for this 888-890-5090 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 2,788 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York Department of Labor - Unemployment phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York Department of Labor - Unemployment staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call New York Department of Labor - Unemployment is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 2,788 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call New York Department of Labor - Unemployment is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this New York Department of Labor - Unemployment number, but it is also the day with the shortest hold times.

Calling this New York Department of Labor - Unemployment Customer Number

Oct 23, 2023

I called the New York Department of Labor’s 888-890-5090 number, assuming I could ask a general question about applying for benefits; however, this is a customer service number for employers. Employers with questions about individuals receiving benefits for which they do not qualify can call this line for guidance.

The automated voice response system greets a caller with, “You have reached the Department of Labor employer line.” The system tells individuals expecting help with claims to hang up, call the claims center, or sign in to their NY.gov account and click on messages for information.

Employers call this line to learn how to report issues such as an employee getting benefits when they refuse work, quit a job voluntarily, or work while getting benefits. The system explains which forms to complete and provides instructions for submitting them. I learned that employers must submit any protests regarding the misconduct of persons who receive unemployment benefits in writing. 

Due to COVID-19, the system indicated that there may be delays in response times. The automated system recommended that employers not send duplicate information and explained that any documents already sent would be reviewed. The system also provided instructions for emailing or faxing inquiries and told me I could find up-to-date information at www.labor.ny.gov.

Although the system mentioned delays due to COVID-19 and the paycheck protection plan, the pandemic has been over for a while. I wonder if the automated message needs updating. On the other hand, there may be a backlog of inquiries about pandemic-related claims.

Unlike other systems, this one did not present the usual menu of numbers to press for assistance. The voice explained how to get help and provided a number to call for additional information. After giving the instructions for what to do and where to seek help online for issues, the system advised me to press “1” to repeat the information. After a brief pause, the automated voice thanked me for calling the New York State Department of Labor, and that statement ended the call.

There was no option to speak with a customer service representative during this call. The voice response system offered a comprehensive list of instructions. However, I can see how that could be frustrating for an employer with an inquiry outside of what the automated system covered. Since the system provided numbers to call regarding eligibility issues and for additional information, there are likely opportunities to speak with an agent, just not at this customer service number.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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