A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST.The least busy day is Sunday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1. For customers calling from Canada · For existing orders, press 1. For all other inquiries, press 2. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for New Balance below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this New Balance phone number to document the phone system.
Here is how our research team describes the way the New Balance phone system greets you: For existing orders, press 1. For all other inquiries, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from New Balance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling New Balance Athletics.
If you are calling for assistance placing an order, please press one.
For all others, please press two."
Excerpt from a call with New Balance
Tuesday, June 25, 2024 8:28 PM
The first phone menu
"Thank you for contacting New Balance.
Please note, we are working very hard to ship all orders as quickly as possible.
For all other questions, please hold for the next available representative.
If you need to make a change or cancel your order, and it was placed within the hour, then please press one.
If you need to make a change or cancel your order placed more than one hour ago, then please press two."
Excerpt from a call with New Balance
Monday, December 16, 2024 8:19 PM
What are the hours and when should I call?
New Balance operates the call center for this 800-595-9138 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 177 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the New Balance call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New Balance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New Balance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New Balance is Sunday.The most busy day to call is Wednesday, which averages 217% more phone calls by comparison.Again, this is based on a sample of 177 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
New Balance has a customer-friendly return policy that allows you to return any unworn and undamaged product within 30 days of purchase for a full refund. Returns should be accompanied by the original receipt and include all the original packaging. If you don't have a receipt, New Balance may still accept returns but will provide store credit instead of a refund. Additionally, customized or personalized products cannot be returned unless they have a manufacturing defect. The return process can be done in-store or online, but return shipping costs are the customer's responsibility unless the product is defective. New Balance strives to ensure customer satisfaction by providing a hassle-free return experience.
The nearest New Balance store can be found by using our Store Locator tool on our website. Simply enter your location, and our tool will provide you with the closest New Balance stores in your area. In addition to our physical stores, you can also explore our online store where you can find our full range of products and make purchases from the comfort of your own home. We offer fast and reliable shipping options, allowing you to enjoy our high-quality footwear and apparel no matter where you are located. Whether you prefer to shop in-store or online, we are committed to providing you with the best shopping experience and helping you find the perfect New Balance products for your active lifestyle.
New Balance's sizing chart provides a comprehensive guide to help customers find the perfect fit for their footwear. It includes measurements for both men and women, covering various shoe styles such as sneakers, running shoes, and lifestyle footwear. The chart includes detailed measurements for foot length, width, and associated shoe sizes. It also offers information on how to measure your feet accurately and provides tips for choosing the right size. New Balance prioritizes customer comfort and offers a wide range of size options, including half sizes and multiple width options. By referring to this sizing chart, customers can ensure a precise fit, enhancing their overall satisfaction with New Balance products.
Click the link above to get answers to just about any New Balance customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to New Balance, and their purpose. Are any of these similar to the reason you are trying to call?
Order confirmation inquiry: "Online, it said it would be available on the fourteenth."
- From a call lasting 15m 46s , Dec 8, 2024 8:54 PM
Order placement issue: "I don't know if AI even placed one order or if now I placed two orders and it's just lost in cyberspace somewhere."
- From a call lasting 9m 38s , Nov 10, 2024 6:00 PM
Incomplete discount issue: "I was unable to get the twenty percent."
- From a call lasting 3m 35s , Nov 4, 2024 7:27 PM
Returning defective sneakers: "Hi, I just got a pair of sneakers delivered, and they're horrible."
- From a call lasting 10m 14s , Sep 30, 2024 4:18 PM
Requesting a refund: "So, obviously, I wanna know what we can do about it."
- From a call lasting 21m 50s , Sep 30, 2024 3:53 PM
Office speaker issue: "It's really annoying."
- From a call lasting 3m 17s , Aug 16, 2024 3:19 PM
Question about shoe materials: "Do the black ones come with leather mesh or nylon?"
- From a call lasting 3m 53s , Jul 12, 2024 11:18 PM
Information about why customers call New Balance is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- New Balance customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is New Balance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New Balance agent. This phone number is New Balance's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-595-9138 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call New Balance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, New Balance has 2 phone numbers. It's not always clear what is the best way to talk to New Balance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for New Balance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New Balance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.