A:Calling this Neutrogena number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at Neutrogena for you.
Q:
Does Neutrogena offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Monday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Neutrogena below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Neutrogena phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Neutrogena number should go right to a real human being
In fact, much of this information on this page is superfluous because this Neutrogena phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Neutrogena operates the call center for this 800-582-4048 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Neutrogena call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Neutrogena phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Neutrogena staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Neutrogena is Monday.The most busy day to call is Friday.Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Neutrogena is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Neutrogena staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Neutrogena
If you have time to do a bit of reading before you call Neutrogena, we recommend you read over some of our problem-specific articles.
Neutrogena is widely recognized for its exceptional skincare products. Renowned for its commitment to dermatologist-recommended solutions, the brand is synonymous with innovation, efficacy, and quality. Neutrogena's expertise lies in formulating products that address various skin concerns, catering to a wide range of individuals. They are particularly renowned for their extensive line of cleansers, moisturizers, and treatments that effectively combat acne and promote clear, healthy skin. Moreover, Neutrogena is highly regarded for its sunscreen range, providing advanced sun protection and superior defense against harmful UV rays. The brand's dedication to scientific research and development further solidifies Neutrogena's reputation as a trustworthy skincare authority, offering products that consistently deliver visible and long-lasting results.
No, Neutrogena does not test its products on animals. As a brand committed to animal welfare, Neutrogena is proud to be cruelty-free and does not conduct any animal testing throughout the development or manufacturing process. Neutrogena believes in the use of alternative methods to ensure product safety, such as in vitro testing and computer modeling. The brand is committed to offering effective skincare solutions while respecting the lives and well-being of animals. Neutrogena's dedication to cruelty-free practices extends to all its global markets, aligning with its mission to provide trustworthy and ethical skincare products that are both safe and innovative.
Yes, Neutrogena products are safe for sensitive skin. We understand that sensitive skin requires gentle care, and all our products are developed with this in mind. Our formulas are dermatologist-tested, hypoallergenic, and free from fragrances, dyes, and oil, reducing the risk of irritation. We use mild ingredients that soothe and nourish sensitive skin while effectively addressing specific concerns like acne, dryness, and sun protection. Neutrogena also offers a range of products specially designed for sensitive skin, such as our Ultra Gentle Cleansers and Hydro Boost Moisturizers. We value your skin's health and safety, so you can trust Neutrogena to provide effective skincare solutions that are gentle enough for sensitive skin.
Click the link above to get answers to just about any Neutrogena customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Neutrogena is extracted from issues that customers have reported to GetHuman.
This is Neutrogena's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Neutrogena agent. This phone number is Neutrogena's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-582-4048 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Neutrogena first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Neutrogena has 1 phone number. It's not always clear what is the best way to talk to Neutrogena representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Neutrogena. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Neutrogena. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.