Merrill Lynch Retirement & Benefits Center

Phone Number & Getting a Rep

Merrill Lynch Retirement & Benefits Center number

866-820-1492
Toll-free·Calls Retirement & Benefits Center·See main phone number & contact info
Q:

How do I talk to a human at this Merrill Lynch number?

A:Don't press or say anything
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Merrill Lynch Retirement & Benefits Center?

A:The average hold time is 6 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Merrill Lynch customer service contact information

This is the #3 most popular Merrill Lynch phone number out of 3. Click above to go back to the main customer service number and other contact information, including Merrill Lynch email addresses, twitter handles, and live chat options.

More Merrill Lynch Customer Phone Numbers

Customer Service

800-637-7455
Main phone number · Toll-free · 24 hours, 7 days · Say "The last four digits of your SS#." Then keep saying "Representative" until you are transferred. · We will need to send you a text to confirm your number. May we send a text to your cell phone now? Say "Yes" or "No".

Advisory Center

888-654-6837
Toll-free · 24 hours, 7 days · Calling this Merrill Lynch number should go right to a real human being · To get started, what are the last 4 digits of your social security number?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Merrill Lynch phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press or say anything
Here is how our research team describes the way the Merrill Lynch phone system greets you: How do you want to identify yourself? Social security number, Benefits online ID, or Internal verification number.
Below are some clips we've found from Merrill Lynch's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to the retirement and benefits contact center at Merrill. A Bank of America company. This call may be recorded or monitored. To use touch tone only, press star. Please choose how you'd like to identify yourself.
To use your Social Security number, enter one.
To use your benefits online ID, Please enter your Social Security number."
Excerpt from a call with Merrill Lynch
Saturday, November 30, 2024 6:05 PM

What are the hours and when should I call?

Merrill Lynch operates the call center for this 866-820-1492 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 6,274 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Merrill Lynch phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Merrill Lynch staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Merrill Lynch is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 6,274 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Merrill Lynch is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Merrill Lynch number, but it is also the day with the shortest hold times.

Why call this Merrill Lynch number?

Below is a sample of recent calls to Merrill Lynch, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 5m 43s , Nov 30, 2024 6:09 PM
: ""
- From a call lasting 1m 1s , Nov 30, 2024 6:07 PM
: ""
- From a call lasting 1m 30s , Nov 30, 2024 6:05 PM
: ""
- From a call lasting 5m 14s , Nov 30, 2024 4:56 PM
: ""
- From a call lasting 2m 33s , Nov 30, 2024 4:49 PM

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