A:Press 1, then 1, then 0.Our free phone can also navigate phone menus to get a live human at Kohl's for you.
Q:
Does Kohl's offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 6am-11pm, Sun 9am-10pm CST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 57 seconds.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kohl's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kohl's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 1, then 0
Below are some clips we've found from Kohl's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kohl's.
To make a payment, or for questions regarding your Kohl's charge account, press one.
For coals dot com assistance with order placement, or to check on an existing order, press two.
For Kohl's rewards point inquiries, you have selected Kohl's dot com.
Remember, we are available by check.
Twenty four hours a day on coals dot com. Just go to the contact us section and click the ask us button.
Please note, that our menus have recently changed."
Excerpt from a call with Kohl's
Thursday, January 4, 2024 4:21 PM
They may ask for information for security purposes
"For your security, before we process your request, we need one final piece of information."
Excerpt from a call with Kohl's
Sunday, December 1, 2024 8:20 PM
They may ask you to enter information with the dial pad
"Thank you for calling Kohl's.
To make a payment or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on You have selected Kohl's charge.
Please enter in the last four digits of the primary account holder's Social Security number, a associated with this phone number followed by the pound To enter your account number, please press one."
Excerpt from a call with Kohl's
Thursday, November 7, 2024 10:10 PM
The first phone menu
"Thank you for calling Kohl's.
To make a payment, or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order, press you have selected Kohl's dot com."
Excerpt from a call with Kohl's
Monday, December 2, 2024 3:39 PM
After you press 1
"For Kohl's rewards, point inquiries, or enrollment quest you have selected Kohl's charge.
For servicing of your Kohl's card, please press one.
For servicing of your Kohl's rewards Visa, please press two."
Excerpt from a call with Kohl's
Sunday, January 7, 2024 5:41 AM
After you press 2
"For Kohl's rewards you have selected Kohl's dot com.
For your convenience, we are available by chat, twenty four hours per day on coals dot com.
Just go to the contact us section and click on the ask us button.
Please note that our menus have recently changed.
For existing orders, press one.
For new orders, press two.
For Kohl's cash, press three.
To reset your password, press four.
For Sephora orders, press five.
At any time during this call, you can press seven to return to the main menu."
Excerpt from a call with Kohl's
Thursday, June 6, 2024 3:33 PM
What are the hours and when should I call?
Kohl's operates the call center for this 855-564-5705 phone number Mon-Sat 6am-11pm, Sun 9am-10pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 4,137 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kohl's call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kohl's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kohl's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kohl's is Sunday.The most busy day to call is Tuesday, which averages 68% more phone calls by comparison.Again, this is based on a sample of 4,137 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday, which is 277% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Kohl's is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Kohl's staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Kohl's
If you have time to do a bit of reading before you call Kohl's, we recommend you read over some of our problem-specific articles.
Merging your accounts at Kohl's can help you to simplify online shopping and get the most out of rewards. Update your account information, take advantage of rewards and coupons, and secure your account. You can shop with ease by using the retailer's offers and promotions through your newly merged Kohl's account.
Kohl's Credit is a financial service offered by Kohl's department store. It is a credit card that allows customers to make purchases at Kohl's stores and online. By using Kohl's Credit, customers can take advantage of exclusive discounts, promotions, and rewards. The credit card can be used for various products, including clothing, home goods, beauty, and more. Kohl's Credit offers different payment options, giving customers the flexibility to pay off their purchases over time. Additionally, cardholders receive special benefits such as access to sales events and personalized offers. Kohl's Credit aims to provide a convenient and rewarding shopping experience for its loyal customers, incentivizing them to continue shopping at Kohl's.
Yes, you can use your Kohl's Credit card at any Kohl's store. Our credit card is accepted at all Kohl's locations, making it convenient for you to shop and earn rewards wherever you go. Whether you visit a Kohl's store in your local area or during your travels, simply present your Kohl's Credit card at the checkout counter. Using your credit card at Kohl's also provides you with additional benefits such as exclusive discounts, special promotional offers, and the ability to earn Kohl's Cash. So, shop with ease and make the most of your Kohl's Credit card benefits by using it at any Kohl's store across the country.
Click the link above to get answers to just about any Kohl's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kohl's, and their purpose. Are any of these similar to the reason you are trying to call?
Refund and return issue: "I didn't get forty nine back for that."
- From a call lasting 44m 24s , Dec 4, 2024 9:28 PM
Pricing issue with order: "I ordered some pants that were sent seven two ninety nine, and they charged me twenty four ninety nine."
- From a call lasting 21m 17s , Dec 4, 2024 8:32 PM
Information about why customers call Kohl's is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kohl's provides this option.
Some customer service teams, like that of Kohl's, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Kohl's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kohl's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kohl's agent. This phone number is Kohl's's best phone number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-564-5705 include Place an Order, Track an Order, Cancel an Order, Refund, Complaint and other customer service issues. Rather than trying to call Kohl's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or web. In total, Kohl's has 2 phone numbers. It's not always clear what is the best way to talk to Kohl's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kohl's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kohl's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.