How do I talk to a human at this Jersey Central Power & Light (JCP&L) number?
A:For reporting power outages
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Jersey Central Power & Light (JCP&L) Report An Outage?
A:The average hold time is 25 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.
This is the #3 most popular Jersey Central Power & Light (JCP&L) phone number out of 3. Click above to go back to the main customer service number and other contact information, including Jersey Central Power & Light (JCP&L) email addresses, twitter handles, and live chat options.
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How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Jersey Central Power & Light (JCP&L) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For reporting power outages
Here is how our research team describes the way the Jersey Central Power & Light (JCP&L) phone system greets you: Emergency Outage Center: What's the 10-digit phone number associated with your account?
Below are some clips we've found from Jersey Central Power & Light (JCP&L)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Ohio Edison, a first energy company.
Your call may be monitored or recorded for quality.
You've reached our emergency outage reporting center.
If your call is not related to a power outage, please say main menu.
Please note that you can also report your power outage via our website at w w w dot first energy corp dot com."
Excerpt from a call with Jersey Central Power & Light (JCP&L)
Sunday, June 30, 2024 9:21 PM
What are the hours and when should I call?
Jersey Central Power & Light (JCP&L) operates the call center for this 888-544-4877 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 4,480 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jersey Central Power & Light (JCP&L) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jersey Central Power & Light (JCP&L) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jersey Central Power & Light (JCP&L) is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 4,480 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Jersey Central Power & Light (JCP&L) is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jersey Central Power & Light (JCP&L) staffs the call center well on Thursday.