A:Not at this number; hours here are Mon-Sun 7am-11:59pm EST.The least busy day is Saturday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for J. Crew below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this J. Crew phone number to document the phone system.
Here is how our research team describes the way the J. Crew phone system greets you: Existing orders: press 1, New orders: press 2, Questions regarding your credit card: press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Below are some clips we've found from J. Crew's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling J. Crew. Be sure to visit us online at J.
Crew dot com. We're available via chat and email.
If you'd like to speak to someone about an existing order, press one.
If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Sunday, January 7, 2024 8:35 PM
The first phone menu
"Thank you for calling J. Crew.
Be sure to visit us online at j crew dot com.
We're available via chat and email. If you'd like to speak to someone about an existing order, press one.
If you'd like to place a new order with an agent, press two."
Excerpt from a call with J. Crew
Monday, November 18, 2024 11:05 PM
After you press 1
"To request a price adjustment for full priced items purchased within the last seven day please press one.
To request a change to your order or cancel your recently placed order, press two."
Excerpt from a call with J. Crew
Friday, March 1, 2024 2:31 PM
What are the hours and when should I call?
J. Crew operates the call center for this 800-562-0258 phone number Mon-Sun 7am-11:59pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 312 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the J. Crew call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this J. Crew phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like J. Crew staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call J. Crew is Saturday.The most busy day to call is Tuesday, which averages 110% more phone calls by comparison.Again, this is based on a sample of 312 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call J. Crew is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that J. Crew staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call J. Crew
If you have time to do a bit of reading before you call J. Crew, we recommend you read over some of our problem-specific articles.
J. Crew accepts various payment methods for a convenient shopping experience. Customers can make purchases using major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, J. Crew also supports payment via Apple Pay for customers using compatible devices. In-store, customers have the option to pay with cash. It is important to note that J. Crew does not accept personal checks, money orders, or third-party gift cards as forms of payment. By offering a range of payment options, J. Crew aims to ensure a seamless checkout process for customers, allowing them to shop with ease and enjoy their J. Crew purchases.
Yes, J. Crew does offer international shipping. Customers outside of the United States can place orders online and have them shipped to various international locations. The company partners with Borderfree, a global eCommerce provider, to facilitate international shipments. The shipping costs and delivery times may vary depending on the destination country and selected shipping method. J. Crew also provides helpful information on import duties, taxes, and customs fees that customers may have to pay upon delivery. It is important to note that not all items are eligible for international shipping, and certain restrictions may apply based on product availability and local customs regulations. For more detailed information on international shipping, customers can refer to J. Crew's international shipping policy on their website.
J. Crew's size guide for clothing is designed to help customers find the perfect fit. It provides detailed measurements for each category, including tops, bottoms, dresses, and outerwear. The guide includes measurements for bust, waist, hips, and inseam, ensuring accuracy and enabling customers to pick the right size. J. Crew also offers size charts for petites and tall sizes, catering to different body types. With this comprehensive size guide, customers can make informed decisions about their purchases, reducing the need for returns or exchanges. It is recommended to refer to the size guide before making a purchase, as sizes may vary across different J. Crew products.
Click the link above to get answers to just about any J. Crew customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to J. Crew, and their purpose. Are any of these similar to the reason you are trying to call?
Check order pickup status: "I'd like to know can you please check to see if the orders are at this store are ready?"
- From a call lasting 10m 17s , Dec 5, 2024 9:43 PM
Order placement issue: "I'm trying to place an order, and I'm not sure what's going on."
- From a call lasting 22m 58s , Dec 4, 2024 11:33 PM
Account assistance needed: "So how can I check how I can continue and check out?"
- From a call lasting 9m 36s , Nov 28, 2024 12:53 PM
Change order size: "I realized that the size gonna be too big."
- From a call lasting 20m 8s , Nov 18, 2024 11:05 PM
Order assistance: "I tried now two days in a row to order some jackets."
- From a call lasting 19m 16s , Oct 15, 2024 3:16 AM
Information about why customers call J. Crew is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, J. Crew provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and J. Crew will reply our your email.
J. Crew, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of J. Crew, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- J. Crew customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is J. Crew's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a J. Crew agent. This phone number is J. Crew's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-562-0258 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call J. Crew first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or twitter or chat. In total, J. Crew has 1 phone number. It's not always clear what is the best way to talk to J. Crew representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for J. Crew. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like J. Crew. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.