Does Intercontinental Hotels offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 88 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Intercontinental Hotels below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Intercontinental Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to Reservations
Below are some clips we've found from Intercontinental Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling InterContinental Hotel Hotels and Reservation.
To ensure high quality service, your conversation may be recorded.
Please see our privacy statement at IHG dot com slash privacy to understand how we use and protect information."
Excerpt from a call with Intercontinental Hotels
Monday, September 23, 2024 3:43 PM
What are the hours and when should I call?
Intercontinental Hotels operates the call center for this 800-424-6835 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Intercontinental Hotels call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Intercontinental Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Intercontinental Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Intercontinental Hotels is Sunday.The most busy day to call is Tuesday, which averages 125% more phone calls by comparison.Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
Yes, Intercontinental Hotels welcomes pets to provide a comfortable stay for all guests. We understand that pets are an integral part of many families, and we strive to accommodate them. Guests can enjoy their stay with their furry friends in our designated pet-friendly rooms. However, please note that certain restrictions and fees may apply. We kindly ask that you inform our staff about your pet at the time of booking to ensure suitable arrangements are made. Additionally, we request that pets be well-behaved and appropriately restrained while on hotel premises. Our team looks forward to hosting both you and your pet, ensuring an enjoyable experience for all.
InterContinental Hotels' cancellation rules vary by location, but you can cancel most reservations up until 4 p.m. on the day of arrival. Discounted reservations are subject to different rules. You can call InterContinental's customer support team if you need help locating cancellation rules for your reservation.
Intercontinental Hotels offer a range of exceptional amenities for a comfortable and memorable stay. Our guests can enjoy luxurious features such as spacious and well-appointed rooms with modern conveniences, including flat-screen TVs, high-speed internet access, and ergonomic workspaces. We strive to provide the utmost relaxation and offer premium bedding, indulgent bath amenities, and invigorating rain showers in our bathrooms. Additionally, guests can take advantage of our fitness centers equipped with state-of-the-art exercise equipment, swimming pools, and rejuvenating spa services. For the convenience of our business travelers, we offer well-equipped meeting rooms, business centers, and concierge services. In terms of dining options, Intercontinental Hotels boast fine restaurants serving delectable cuisine and sophisticated bars to unwind. With a focus on delivering exceptional service, Intercontinental Hotels aim to provide an indulgent and unforgettable experience for all guests.
Click the link above to get answers to just about any Intercontinental Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Intercontinental Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Intercontinental Hotels agent. This phone number is Intercontinental Hotels's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-424-6835 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Intercontinental Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Intercontinental Hotels has 1 phone number. It's not always clear what is the best way to talk to Intercontinental Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Intercontinental Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Intercontinental Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.