Recently, I purchased two GoDaddy.com domains, and I was thinking about buying some associated domains due to the special offers the company sent me. There are a range of associated domains at different price points, and the prices seem to fluctuate. So, before I made any new purchases, I wanted to talk to someone to see if I could bundle the related domains together to make it more cost effective.
However, I learned that nothing is quick with GoDaddy.com. The phone support was certainly not the best. I spent nearly five minutes just navigating through the extensive directory because the system wouldn't recognize my phone number. Then, I spent another 20 minutes on hold.
When I called, the automated system said, "Thank you for calling GoDaddy. Your call may be monitored and recorded to ensure quality customer service. If you are an existing GoDaddy customer, press 1. Otherwise, press 2."
I pressed 1, and it said, "For priority service, please help us validate your account. Please enter your phone number followed by the pound or hash sign." Despite entering the correct number, it told me, "I’m sorry, your entry did not match our records. If you would like to re-enter, press 1 now. If you know your customer number, press 2 now. If you need time to look up your customer number, press 3 now. If you do not have an account, press the hashtag."
Unfortunately, the system still didn't recognize my phone number and sent me to a new virtual assistant. It greeted me by saying, "I’m a GoDaddy Virtual Assitant. What piece of information can I use to look up your account: your email address, domain name, or order number?" Then, before I could say anything, it launched into a new directory, stating, "If you are calling to reset your password, press 1. If you want to make a purchase or speak with someone about your business growth, press 2. Looking for tech support, press 3. Calling about the bill, press 4."
Nothing really fit, so I went with option 2, which led me to another directory with a bunch of choices that also didn't fit, including, "If you are looking to build a website, press 1. If you are looking to take your business to the next level press 2. If you are looking for hosting services, press 3. If you are looking for us to build a website for you, press 4. If you need an SSL certification, press 5. To learn about other GoDaddy products and services, press 6."
At this point, I was already frustrated, and then, it sent me to another long list. I chose the "other option" again. Finally, it put me on hold and offered the option to turn off the hold music. I left it on, but if I had known it would be a 20 minute wait, I may have made another decision. I did finally get to talk to someone, but the process to get to a live person was tough.