A:Press 0 then 3 then 0 OR Press 1 then 4 then 4.Our free phone can also navigate phone menus to get a live human at Family Mobile for you.
Q:
Does Family Mobile offer 24 hour customer service?
A:Not at this number; hours here are 6am-9pm PST.The least busy day is Sunday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 14 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Sun 6am-9pm PST · Enter phone number being activated, then follow prompts. If you don't have a number, press # then 0 · · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 4am-9pm PST · Enter phone number being activated, then follow prompts. If you don't have a number, keep pressing # · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Family Mobile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Family Mobile phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 then 3 then 0 OR Press 1 then 4 then 4
Below are some clips we've found from Family Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling.
This call may be recorded for quality assurance.
For straight talk, press one.
For trach phone, press two. For net ten, press three."
Excerpt from a call with Family Mobile
Wednesday, January 3, 2024 10:19 PM
They may ask you to say or enter information
"Thank you for calling.
This call may be recorded for quality assurance.
To transfer your phone number, press two.
To add a line Please say or enter the number you want to transfer."
Excerpt from a call with Family Mobile
Saturday, March 2, 2024 10:02 PM
The first phone menu
"Thank you for calling.
This call may be recorded for quality assurance.
For straight talk, press one.
For TracFone, press two.
For net ten, press three.
For simple mobile, press four."
Excerpt from a call with Family Mobile
Wednesday, May 29, 2024 1:38 PM
After you press 2
"For to activate your service with a new phone number, press one.
To transfer your phone number, press two.
To return to the main menu, press nine."
Excerpt from a call with Family Mobile
Saturday, June 1, 2024 2:13 PM
After you press 4
"To activate your service with a new phone number, press one.
To transfer your phone number, press two."
Excerpt from a call with Family Mobile
Tuesday, February 27, 2024 1:19 PM
After you press 5
"To activate your service with a new phone number, press one.
To transfer your phone number, press two.
To return to the main menu, press nine.
To repeat these options, press zero."
Excerpt from a call with Family Mobile
Friday, March 22, 2024 3:51 AM
After you press 6
"To repeat these options, press zero.
For telcel, to activate your service with a new phone number, press one.
To transfer your phone number, press two."
Excerpt from a call with Family Mobile
Saturday, May 18, 2024 12:48 PM
After you press 7
"Sorry. Your response was not recognized.
Please try again. For straight talk, press one.
For TracFone, press two."
Excerpt from a call with Family Mobile
Tuesday, May 21, 2024 1:35 PM
What are the hours and when should I call?
Family Mobile operates the call center for this 877-760-8760 phone number 6am-9pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,444 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Family Mobile call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Family Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Family Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Family Mobile is Sunday.The most busy day to call is Thursday, which averages 51% more phone calls by comparison.Again, this is based on a sample of 1,444 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
This phone number isn't used to actually get customer service. Instead, it's used to set up a line through Wal-Mart's Family Mobile Program, either by adding a new number, transferring an existing one or adding a line to an existing account.
However, before you actually get to that point in the call, you need to select Family Mobile as your option, because this number appears to take you to a call center with several options. You can use this number for several other prepaid phone plans, including Tracfone and Straight Talk wireless. This number serves as the activation option for at least six different wireless phone companies, and you'll have to wait until option six before you can press 6 to get assistance from Family Mobile.
Once you've connected with Family Mobile, you're presented with three options. You can either activate a phone with new phone number, transfer your existing phone number to a different phone or add a line to an existing account that you've already set up with a different phone and phone number. Either way, no option is presented for you to get information or to speak with a human representative. Your only option beyond those three setup options is to return to the previous menu and select a different company to connect with.
Overall, I thought this number was bare bones but to the point. If you're simply getting a phone set up, you don't need a lot of options. I don't love that customers have to wait through several companies to get to the one they actually need, but I do understand that having only one number can save time and money for companies that perform similar work. With nobody needed to provide assistance, having one number does work. Given that this is for activation, I would use this number if needed.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Family Mobile
If you have time to do a bit of reading before you call Family Mobile, we recommend you read over some of our problem-specific articles.
To pay your Family Mobile bill, you have several options. You can pay online, by mail, or in person. It's essential to use a trusted payment processor to keep your account information up-to-date when making an online payment. If you're having trouble making a payment, don't hesitate to contact Family Mobile customer service for help.
Making the switch to Family Mobile is easy and can be done in just a few steps. You'll need a compatible phone to purchase a Family Mobile SIM card. Once your phone is activated, you can port your current phone number over to Family Mobile. There is no cost to transfer your number or switch your phone, so it's an excellent option for those looking to save on their cell phone bill.
This article discusses the various ways you can pay your Family Mobile cellphone bill. It shares the advantages of setting up Auto Pay. This article also discusses how payments can be made with debit or credit cards or by using your bank account. It also mentions the fact that Family Mobile cellphone bills can be paid in a variety of ways such as at a Walmart store, over the phone or online.
Click the link above to get answers to just about any Family Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Family Mobile is extracted from issues that customers have reported to GetHuman.
This is Family Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Family Mobile agent. This phone number is Family Mobile's best phone number because 27,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-760-8760 include Complaint, Change or cancel service, Account issue, Billing issue, Technical or service issue and other customer service issues. The Family Mobile call center that you call into has employees from India, Philippines, California and is open 6am-9pm PT according to customers. In total, Family Mobile has 3 phone numbers. It's not always clear what is the best way to talk to Family Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Family Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Family Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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