How do I talk to a human at this Express Scripts number?
A:Press 0 at each prompt until you are connected to a human.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Express Scripts Prescriptions?
A:The average hold time is 16 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
This is the #4 most popular Express Scripts phone number out of 4. Click above to go back to the main customer service number and other contact information, including Express Scripts email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Say "Representative." Next, say your "First & Last Name." Next, say, "I don't have an account." · One moment please. How may I help you?
Toll-free · 24 hours, 7 days · Dial "0" at the prompt · If you received a phone call, email, or text from the pharmacy and need to give consent to refill a prescription, press 9. If you receive another phone call, press 8. For refills, home delivery, order status inquiries, and subscribers, press 1. For specialty, press 3. For anything else, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Express Scripts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt until you are connected to a human.
Here is how our research team describes the way the Express Scripts phone system greets you: One moment please. How may I help you?
Below are some clips we've found from Express Scripts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Express Scripts.
To continue providing the highest quality service, your call may be monitored or recorded.
One moment, please."
Excerpt from a call with Express Scripts
Monday, December 16, 2024 2:20 PM
What are the hours and when should I call?
Express Scripts operates the call center for this 877-603-8399 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 6,992 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Express Scripts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Express Scripts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Express Scripts is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 6,992 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Express Scripts is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Express Scripts staffs the call center well on Friday.
Why call this Express Scripts number?
Below is a sample of recent calls to Express Scripts, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble filling prescriptions: "You guys sent me a text saying you're having trouble filling two scripts."
- From a call lasting 7m 42s , Dec 16, 2024 2:20 PM