How do I talk to a human at this Dominion Virginia Power number?
A:Keep saying "Agent"
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-5pm EST.The least busy day is Thursday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Dominion Virginia Power Member Services?
A:The average hold time is 45 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.
This is the #2 most popular Dominion Virginia Power phone number out of 2. Click above to go back to the main customer service number and other contact information, including Dominion Virginia Power email addresses, twitter handles, and live chat options.
More Dominion Virginia Power Customer Phone Numbers
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Dominion Virginia Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep saying "Agent"
Below are some clips we've found from Dominion Virginia Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Dominion Energy customer service.
For quality and training purposes, your call will be recorded.
To report an outage, down wire, electrical issues, or if you are working near power lines, press or say one."
Excerpt from a call with Dominion Virginia Power
Friday, December 20, 2024 9:41 PM
What are the hours and when should I call?
Dominion Virginia Power operates the call center for this 866-366-4357 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 11,243 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dominion Virginia Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dominion Virginia Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dominion Virginia Power is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 11,243 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Dominion Virginia Power is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dominion Virginia Power staffs the call center well on Thursday.
Why call this Dominion Virginia Power number?
Below is a sample of recent calls to Dominion Virginia Power, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 3m 46s , Dec 20, 2024 9:41 PM
: ""
- From a call lasting 57s , Oct 12, 2024 12:16 AM
Address correction request: "I want you to understand that my address is six seventeen and a half."
- From a call lasting 67m 16s , Sep 6, 2024 6:40 PM