Dell - Tech Support International Technical Support

Phone Number & Getting a Rep

Dell - Tech Support International Technical Support number

800-285-1653
Toll-free·Calls International Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this Dell - Tech Support number?

A:Use this number for International Support Services
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Dell - Tech Support International Technical Support?

A:The average hold time is 10 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Dell - Tech Support customer service contact information

This is the #3 most popular Dell - Tech Support phone number out of 3. Click above to go back to the main customer service number and other contact information, including Dell - Tech Support email addresses, twitter handles, and live chat options.

More Dell - Tech Support Customer Phone Numbers

Technical Support

877-293-1197
Main phone number · Toll-free · 24 hours, 7 days · Option 4 · What can I help you with today? (Respond to the question.)

Premium Support

800-624-9896
Toll-free · 24 hours, 7 days · Press 3; press 2. That will get you with a live operator who will transfer you to your tech support department · What can I help you with today? (Respond to the question.)

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Dell - Tech Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Use this number for International Support Services
Here is how our research team describes the way the Dell - Tech Support phone system greets you: International Support for Portable Systems - If you are traveling outside your home country, choose the option that corresponds with your region. North America, press 1. South America, press 2. Europe, press 3. Asia, Pacific, or Japan, press 4.

What are the hours and when should I call?

Dell - Tech Support operates the call center for this 800-285-1653 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 8,832 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell - Tech Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell - Tech Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dell - Tech Support is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 8,832 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Dell - Tech Support is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dell - Tech Support staffs the call center well on Tuesday.

Calling this Dell - Tech Support Customer Number

The charger on my Dell laptop has been acting oddly lately. Sometimes it seems like my laptop doesn't hold a full charge, even though it's plugged in for the same amount of time every night while I sleep. My computer is only six months old, so whether the charger or the community is causing the issue — it's way too young to be experiencing these issues. Therefore, I went through my paperwork and found a phone number I could call for support. I didn't realize that I was calling an international support number, but in the end, it didn't matter because it routed me back to North America. 

It may have worked out to my benefit because I was able to talk to someone in less than two minutes. You would think an international support line would have a longer wait time because it provides national support. Due to the popularity of Dell computers and laptops, I'm sure they get a lot of phone calls about technical support, returns, exchanges and other similar issues. Plus, it's right after the holidays, so there are probably a lot of people dealing with questions about new gifts, but they still had excellent customer service. 

When I called, an automated voice answered, "Thanks for choosing Dell. Your call may be required for quality and training purposes. You’ve reached Dell international support for portable systems. If you are traveling outside your home country, choose the option that corresponds to your region. For North America, press 1. For South America, press 2. Europe, press 3. Asia Pacific or Japan, press 4. To repeat this message, press 7. As I said, I was a bit thrown by the international line, but I chose North America, and it was almost instant from there. 

The same automated voice told me, "We are currently experiencing heavy call volume, and your wait time is estimated to be two minutes. Thanks again for waiting." It wasn't even one minute before a customer representative picked up. The only complaint that I had about the process was the thick accent of the agent. It was hard to understand him at times, and I had to ask him to repeat things and vice versa. I also ended up transferred to technical support, but by the end of the call, I had some direction on what to do and how to solve the issue. I'd use this number again because it's so fast, but I'd hope to get a slightly better agent. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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