Does Columbia Gas of Pennsylvania offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-5:30pm EST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Columbia Gas of Pennsylvania below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Columbia Gas of Pennsylvania phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at every prompt
Below are some clips we've found from Columbia Gas of Pennsylvania's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"I found an account.
Now for security, what are the last four digits of the account holder's Social Security number?"
Excerpt from a call with Columbia Gas of Pennsylvania
Thursday, February 8, 2024 3:22 PM
They may need the phone number on your account
"Thank you for calling Columbia Gas of Pennsylvania.
This call may be recorded and or monitored.
Both spoken and touch tone options are available throughout.
Please say yes or no. Are you calling because you smell gas, think you have a gas leak, you have a gas outage, or other gas emergency, or because you suspect a carbon monoxide leak?
To get started, what's the phone number on your account?"
Excerpt from a call with Columbia Gas of Pennsylvania
Wednesday, February 21, 2024 3:51 PM
They may ask you to say or enter information
"Thank you for calling Columbia Gas of Pennsylvania.
This call may be recorded and or monitored.
Both spoken and touch tone options are available throughout.
Please say yes or no. Are you calling because you smell gas, think you have a gas leak, you have a gas outage, or other gas emergency, or because you suspect a carbon monoxide leak?
Is it for an emergency like a gas leak, gas outage, or a carbon monoxide leak?
Please just say yes, or press one, or say no or press two."
Excerpt from a call with Columbia Gas of Pennsylvania
Thursday, April 4, 2024 7:15 PM
What are the hours and when should I call?
Columbia Gas of Pennsylvania operates the call center for this 888-460-4332 phone number Mon-Fri 7am-5:30pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 139 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Columbia Gas of Pennsylvania call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Columbia Gas of Pennsylvania phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Columbia Gas of Pennsylvania staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Columbia Gas of Pennsylvania is Tuesday.The most busy day to call is Friday, which averages 60% more phone calls by comparison.Again, this is based on a sample of 139 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call Columbia Gas of Pennsylvania
In summation, the best day to call Columbia Gas of Pennsylvania is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Columbia Gas of Pennsylvania staffs the call center well on Tuesday.
Why Customers Call Columbia Gas of Pennsylvania
Below is a sample of recent calls to Columbia Gas of Pennsylvania, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting interpreter assistance: "Can I have a translator for this Asian call?"
- From a call lasting 22m 47s , Feb 21, 2024 3:51 PM
Meter installation inquiry: "I've got a new meter installed on the seventeenth of January and I just noticed that it looks like it's not quite leveled, and I didn't know if that was a problem."
- From a call lasting 8m 55s , Feb 8, 2024 3:22 PM
Conclusion and closing notes
This is Columbia Gas of Pennsylvania's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Columbia Gas of Pennsylvania agent. This phone number is Columbia Gas of Pennsylvania's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-460-4332 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Columbia Gas of Pennsylvania first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Columbia Gas of Pennsylvania has 1 phone number. It's not always clear what is the best way to talk to Columbia Gas of Pennsylvania representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Columbia Gas of Pennsylvania. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Columbia Gas of Pennsylvania. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.