How do I talk to a human at this Charter Communications number?
A:Press 3 to be transferred to executive customer service agent
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Charter Communications Executive Customer Service?
A:The average hold time is 15 minutes.The longest hold times are on Thursday, and the shortest are on Monday.
This is the #5 most popular Charter Communications phone number out of 7. Click above to go back to the main customer service number and other contact information, including Charter Communications email addresses, twitter handles, and live chat options.
More Charter Communications Customer Phone Numbers
Main phone number · Toll-free · 24 hours, 7 days · At the first menu, say "I don't have an account." Next, say "Representative" (You will need to say "Representative" a few times). · Spectrum - Please tell me the phone number associated with your account or your account number.
Toll-free · 24 hours, 7 days · Press 1 for English, then say "Agent", then say whatever service you want "Tech Support" or "Bill", then say what area: email, cable TV, internet, or phone, or press 9. · Spectrum - Please tell me the phone number associated with your account or your account number.
Toll-free · 24 hours, 7 days · Say "Agent" three times in a row, after the system starts talking. · Spectrum - Please tell me the phone number associated with your account or your account number.
Toll-free · 24 hours, 7 days · Do not press or say anything. · Which are you calling about? For new service, press 1 or say "new customer." To add additional service or change your service, say "change service" or press 2. For recently placed orders, press 4. For all other calls, say "It's something else" or press 5.
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Charter Communications phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 to be transferred to executive customer service agent
Here is how our research team describes the way the Charter Communications phone system greets you: Corporate Offices - If you know your party's extension number, enter it now. Press 1 if you're calling about your charter services or bill. Press 2 for accounts payable. Press 3 for charter employee benefits. Press 4 for all other questions or to speak to customer service. If you have a voice mailbox on our system, press the star key now.
What are the hours and when should I call?
Charter Communications operates the call center for this 314-965-0555 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 13,028 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Charter Communications phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Charter Communications staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Charter Communications is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 13,028 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Charter Communications is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Charter Communications staffs the call center well on Thursday.