How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Blue Cross and Blue Shield of Iowa below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Blue Cross and Blue Shield of Iowa phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0# each time it asks for your account number
Below are some clips we've found from Blue Cross and Blue Shield of Iowa's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Wellmark Blue Cross and Blue Shield.
Our offices are closed at this time. For self-service options, please visit wellmark dot com or stay on the line.
Our regular business hours are seven thirty AM to five PM Central Standard Time, Monday through Friday.
To continue in English, press one.
All other languages, two.
If you are a member, press one. Provider, two.
Producer, three. Group administrators, If you need to designate or change your primary care physician or PCP, please log in to my Wellmark dot com to make your selections.
For all other inquiries, please enter your Wellmark ID using the Chorus numbers and letters on your telephone keypad."
Excerpt from a call with Blue Cross and Blue Shield of Iowa
Tuesday, April 2, 2024 1:38 AM
What are the hours and when should I call?
Blue Cross and Blue Shield of Iowa operates the call center for this 800-524-9242 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 121 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Blue Cross and Blue Shield of Iowa call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross and Blue Shield of Iowa phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross and Blue Shield of Iowa staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross and Blue Shield of Iowa is Sunday.The most busy day to call is Tuesday, which averages 520% more phone calls by comparison.Again, this is based on a sample of 121 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call Blue Cross and Blue Shield of Iowa
In summation, the best day to call Blue Cross and Blue Shield of Iowa is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Blue Cross and Blue Shield of Iowa staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Blue Cross and Blue Shield of Iowa
If you have time to do a bit of reading before you call Blue Cross and Blue Shield of Iowa, we recommend you read over some of our problem-specific articles.
Blue Cross and Blue Shield of Iowa is a leading healthcare provider in the state. It is a health insurance company that offers a range of comprehensive health insurance plans to individuals, families, and businesses. With a strong network of healthcare providers, including doctors and hospitals, Blue Cross and Blue Shield of Iowa ensures its members have access to quality healthcare services. The company is committed to promoting the health and well-being of Iowans by providing affordable and reliable health insurance options. Blue Cross and Blue Shield of Iowa also offers various health and wellness programs to support its members in achieving their healthcare goals. As part of the Blue Cross Blue Shield Association, the company benefits from a national network of resources and expertise.
Yes, Blue Cross and Blue Shield of Iowa has a broad network of healthcare providers, including doctors. To determine if your doctor is covered, you can visit our website and use the "Find a Doctor" tool. This tool allows you to search for specific healthcare professionals in your area who are affiliated with our network. You can also contact our customer service team, and they will be able to provide you with information on whether your doctor is in-network. It is essential to note that network availability may vary depending on your specific plan, so we recommend checking with your insurance provider or reviewing your plan documents to confirm your doctor's coverage under Blue Cross and Blue Shield of Iowa.
Click the link above to get answers to just about any Blue Cross and Blue Shield of Iowa customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Cross and Blue Shield of Iowa, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about dental coverage: "I'm just calling to see if my insurance covers any dental work."
- From a call lasting 11m 1s , Apr 3, 2024 5:52 PM
Questions about deceased husband's plan: "I just needed what his deductible was for twenty twenty three. Well, would it help if I told you he's deceased?"
- From a call lasting 4m 59s , Apr 2, 2024 6:44 PM
Billing discrepancy on insurance coverage: "I keep getting a bill in the mail stating that my other insurance will not cover this because it says it has to be covered by Blue Cross Blue Shield."
- From a call lasting 5m 14s , Mar 15, 2024 5:18 PM
Exploring new insurance options: "We switched banks and we're trying to look at different rates for a different insurance plan."
- From a call lasting 11m 25s , Feb 23, 2024 5:20 PM
Information about why customers call Blue Cross and Blue Shield of Iowa is extracted from issues that customers have reported to GetHuman.
This is Blue Cross and Blue Shield of Iowa's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross and Blue Shield of Iowa agent. This phone number is Blue Cross and Blue Shield of Iowa's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-524-9242 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross and Blue Shield of Iowa first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross and Blue Shield of Iowa has 2 phone numbers. It's not always clear what is the best way to talk to Blue Cross and Blue Shield of Iowa representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross and Blue Shield of Iowa. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross and Blue Shield of Iowa. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.