Does Bank of Hawaii offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Bank of Hawaii below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Bank of Hawaii phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Bank of Hawaii's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Aloha. Welcome to Bank of by phone. Your selection may be made at any time.
For account information or transfers and payments, press one.
For bank card maintenance, press two."
Excerpt from a call with Bank of Hawaii
Sunday, January 21, 2024 3:19 AM
The first phone menu
"Aloha. Welcome to Pickle by Phone. Your selection may be made at any time.
To open a new account, apply for a loan, or for promotions, press five.
For check verification, loan payoff, or information about foreign exchange rates, press six.
For account information or transfers and payments, press one.
For bank card maintenance, press two."
Excerpt from a call with Bank of Hawaii
Tuesday, April 2, 2024 6:18 PM
What are the hours and when should I call?
Bank of Hawaii operates the call center for this 888-643-3888 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 106 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Bank of Hawaii call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bank of Hawaii phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bank of Hawaii staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Bank of Hawaii is Sunday.The most busy day to call is Thursday, which averages 267% more phone calls by comparison.Again, this is based on a sample of 106 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Bank of Hawaii is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Bank of Hawaii staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Bank of Hawaii
Below is a sample of recent calls to Bank of Hawaii, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about account status: "I'm just calling to inquire about the status of my account since I haven't been using it for about a year now."
- From a call lasting 24m 36s , Jan 21, 2024 3:19 AM
Information about why customers call Bank of Hawaii is extracted from issues that customers have reported to GetHuman.
This is Bank of Hawaii's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bank of Hawaii agent. This phone number is Bank of Hawaii's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-643-3888 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Bank of Hawaii first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Bank of Hawaii has 1 phone number. It's not always clear what is the best way to talk to Bank of Hawaii representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Bank of Hawaii. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bank of Hawaii. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.