Does Alcatel-Lucent offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Alcatel-Lucent below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Alcatel-Lucent phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 7
Below are some clips we've found from Alcatel-Lucent's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Nokia. This call will be recorded for quality and training purposes.
If you're calling regarding a critical or outage incident, press one now.
For all consumer products, including Nokia Home Wi Fi, Internet devices, and mobile phones, press two."
Excerpt from a call with Alcatel-Lucent
Monday, January 1, 2024 9:58 PM
The first phone menu
"Welcome to Nokia. This call will be recorded for quality and training purposes.
If you're calling regarding a critical or outage incident, press one now.
For Nokia cell phones, press two."
Excerpt from a call with Alcatel-Lucent
Monday, May 13, 2024 3:45 PM
What are the hours and when should I call?
Alcatel-Lucent operates the call center for this 866-582-3688 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Alcatel-Lucent call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Alcatel-Lucent phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Alcatel-Lucent staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Alcatel-Lucent is Sunday.The most busy day to call is Monday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Alcatel-Lucent is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Alcatel-Lucent staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Conclusion and closing notes
This is Alcatel-Lucent's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Alcatel-Lucent agent. This phone number is Alcatel-Lucent's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-582-3688 include and other customer service issues. Rather than trying to call Alcatel-Lucent first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Alcatel-Lucent has 1 phone number. It's not always clear what is the best way to talk to Alcatel-Lucent representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Alcatel-Lucent. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Alcatel-Lucent. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.