A:Press 1 at the first menu, then 1 at the second prompt, then 2.Our free phone can also navigate phone menus to get a live human at Aeroplan for you.
Q:
Does Aeroplan offer 24 hour customer service?
A:Not at this number; hours here are 7am-midnight EST.The least busy day is Saturday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Aeroplan below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Aeroplan phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then 1 at the second prompt, then 2
Below are some clips we've found from Aeroplan's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Aeroplan. Yeah. This is a Hock For English, press one.
Please provide your response."
Excerpt from a call with Aeroplan
Friday, January 19, 2024 1:14 PM
They may ask you to enter information with the dial pad
"Welcome to Aeroplan.
For English, press one.
Prepare for your trip with confidence. Search for entry requirements of your destination using our online tool by visiting air canada dot com back slash entry requirements.
If you're an Aeroplan member, please say enter your Aeroplan number for profile access."
Excerpt from a call with Aeroplan
Thursday, October 10, 2024 12:09 PM
They may ask you to say or enter information
"Welcome to Aeroplan.
For English, press one.
Thank you for calling Air Canada.
Please be advised that wait times may be longer than usual due to the volume of calls.
Now that a negotiated settlement has been reached, we are working to restore disrupted operations.
If your original travel date was between September fifteenth and September twenty third and you opted to change to an alternate date until November thirtieth twenty twenty four.
And now we to revert to your original travel date, you may do so for free.
You would have received a notification email with information on how to make such change within our self serve tools online.
We encourage you to do that.
You may also visit air canada dot com slash my bookings to see your options.
For any bookings made through a travel agent or online travel agency, please get in touch with them directly.
Once again, we thank you for your patience and understanding, and look forward to welcoming you onboard our flights.
If you're an Aeroplan member, please say or enter your Aeroplan number for profile access."
Excerpt from a call with Aeroplan
Sunday, September 22, 2024 1:30 PM
What are the hours and when should I call?
Aeroplan operates the call center for this 800-361-5373 phone number 7am-midnight ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 763 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Aeroplan call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeroplan phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeroplan staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aeroplan is Saturday.The most busy day to call is Thursday, which averages 43% more phone calls by comparison.Again, this is based on a sample of 763 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The Aeroplan expiry policy states that Aeroplan Miles will not expire as long as there is at least one eligible transaction within the previous 12 months. Eligible transactions include earning or redeeming miles, donating miles, or transferring miles between accounts. If no eligible transaction is made within the 12-month period, the account and its associated miles will expire. This policy ensures that members can keep their miles active by engaging in activities related to their loyalty program. It is important for members to stay active and use their miles regularly to prevent expiration. Regularly checking the account and planning activities accordingly can help members maintain their mileage balance and avoid loss of accumulated miles.
Aeroplan Elite status offers a range of exclusive benefits to enhance your travel experience. As an Elite member, you enjoy priority check-in and boarding, expedited security screening, and access to the Maple Leaf Lounge. This allows you to skip the lines and enjoy a comfortable and relaxing environment before your flight. Additionally, you earn bonus miles on flights, access to exclusive flight reward inventory, and priority handling of baggage. Depending on your Elite status level, you can also enjoy benefits like complimentary seat selection, priority baggage delivery, and companion seat upgrades. With Elite status, you can make the most of your travels, receive personalized service, and enjoy a seamless journey from start to finish.
The fees for cancelling a flight with Aeroplan vary depending on the type of ticket and the time of cancellation. For ClassicFlight reward tickets, a fee of $125 plus taxes per person applies for cancellations made more than 21 days before departure, while cancellations made within 21 days of departure incur a fee of $150 plus taxes. Flex and Latitude reward tickets, on the other hand, allow for free changes or cancellations up until 2 hours before departure. However, it's important to note that fees may be subject to change, and additional charges imposed by the airline may also apply. It is recommended to review the specific terms and conditions or contact Aeroplan directly for the most up-to-date information regarding cancellation fees.
Click the link above to get answers to just about any Aeroplan customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Aeroplan, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel one leg: "I want to cancel one leg."
- From a call lasting 10m 3s , Oct 13, 2024 1:35 PM
Booking a flight: "I'd like to book a flight a return flight to Casa Gar from Toronto."
- From a call lasting 14m 6s , Oct 10, 2024 12:20 PM
Flight booking inquiry: "I'd like to book a flight from Toronto to Casa Gar a return flight on either the fourteenth or fifteenth of October."
- From a call lasting 8m 14s , Oct 10, 2024 12:09 PM
Flight booking request: "I'd like to book it with points."
- From a call lasting 18m 46s , Oct 6, 2024 10:34 PM
New booking request: "I'm looking to book a round trip from Toronto to San Francisco."
- From a call lasting 5m 7s , Oct 2, 2024 9:22 PM
Information about why customers call Aeroplan is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Aeroplan customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Aeroplan's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeroplan agent. This phone number is Aeroplan's best phone number because 18,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-361-5373 include Account Setup, Cancel Account, Account Access, Overcharge on Account, Find an Itinerary and other customer service issues. The Aeroplan call center that you call into has employees from Covington, KY / Honduras and is open 7am-midnight ET according to customers. In total, Aeroplan has 1 phone number. It's not always clear what is the best way to talk to Aeroplan representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aeroplan. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeroplan. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.