A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Thursday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Acorn TV below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Acorn TV phone number to document the phone system.
Here is how our research team describes the way the Acorn TV phone system greets you: Hi, thanks for calling Acorn TV customer service. If you have questions regarding billing, such as updating your credit card, canceling your account, filing a dispute, or how to switch your membership, please press 1. For questions regarding sign-up issues, including updating a password or changing an account email address, please press 2. For technical issues such as playback errors, error messages, audio, or captions problems, please press 3. For all other questions or concerns, please press 4 now or wait for the next available representative.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Acorn TV's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Acorn TV customer service.
Service. Acorn TV."
Excerpt from a call with Acorn TV
Monday, August 19, 2024 11:19 PM
The first phone menu
"Hi. Thanks for calling Acorn customer serve
Hi. Thanks for calling Acorn TV customer service.
Your call will be recorded for quality and training purposes.
If you have questions regarding billing, like updating your credit card, canceling your account, billing disputes, or how to switch your membership, please press one.
Questions regarding login or sign up issues, including updating a password or changing an account email address, please press two."
Excerpt from a call with Acorn TV
Wednesday, October 2, 2024 10:48 PM
What are the hours and when should I call?
Acorn TV operates the call center for this 888-370-2597 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 136 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Acorn TV call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Acorn TV phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Acorn TV staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Acorn TV is Thursday.The most busy day to call is Wednesday, which averages 80% more phone calls by comparison.Again, this is based on a sample of 136 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Busiest
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Acorn TV is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Acorn TV staffs the call center well on Thursday.
Why Customers Call Acorn TV
If you have time to do a bit of reading before you call Acorn TV, we recommend you read over some of our problem-specific articles.
Acorn TV is a popular streaming service that specializes in bringing the best of British and international television to viewers worldwide. With a vast library of high-quality and exclusive content, Acorn TV offers a diverse range of dramas, mysteries, comedies, and documentaries from across the globe. Subscribers have unlimited access to a wide variety of acclaimed shows, including fan favorites like "Foyle's War," "Midsomer Murders," and "A Place to Call Home," along with many more. Acorn TV provides ad-free streaming on multiple devices, allowing viewers to enjoy their favorite programs anytime, anywhere. With its extensive collection of captivating and award-winning series, Acorn TV is the go-to destination for those seeking top-notch, international television entertainment.
Yes, Acorn TV offers a free trial for new subscribers. It provides an opportunity to experience the service before committing to a subscription. During the trial period, users have access to Acorn TV's extensive collection of British and international TV shows, including dramas, mysteries, comedies, and more. The duration of the free trial may vary and is subject to change, so it is advisable to check the current offer on the website. To start the free trial, users can simply sign up with their email address and create an account. No payment information is required upfront, allowing users to explore the content and decide if Acorn TV is the right fit for their entertainment needs.
Acorn TV is available in the United States and Canada. However, it can also be accessed internationally in select countries. Currently, Acorn TV is available in the following countries: Australia, New Zealand, United Kingdom, Ireland, Mexico, Brazil, Argentina, Uruguay, Paraguay, Costa Rica, Panama, Colombia, Chile, Peru, Ecuador, Venezuela, Honduras, El Salvador, Nicaragua, Guatemala, Dominican Republic, Puerto Rico, Bermuda, Curacao, Trinidad and Tobago. Acorn TV continues to expand its international availability, so please check back regularly for updates on new countries. With our wide range of British and international programming, we strive to offer global access to our content. Enjoy the best of British television and beyond with Acorn TV.
Click the link above to get answers to just about any Acorn TV customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Acorn TV, and their purpose. Are any of these similar to the reason you are trying to call?
Video playback issue: "It's saying sorry. Unable to play this video."
- From a call lasting 5m 39s , Sep 23, 2024 6:30 PM
Account access issues: "It's giving me a message when I go to press on a movie that for me to enter my credentials from my Roku account."
- From a call lasting 21m 5s , Sep 11, 2024 5:13 PM
Acorn availability on Prime: "Have they dropped Acorn from their streaming service?"
- From a call lasting 9m 52s , Sep 5, 2024 10:00 PM
Canceling account issues: "I was trying to cancel my account."
- From a call lasting 7m 38s , Aug 28, 2024 4:17 PM
Information about why customers call Acorn TV is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Acorn TV will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Acorn TV customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Acorn TV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Acorn TV agent. This phone number is Acorn TV's best phone number because 14,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-370-2597 include and other customer service issues. Rather than trying to call Acorn TV first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Acorn TV has 1 phone number. It's not always clear what is the best way to talk to Acorn TV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Acorn TV. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Acorn TV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.