A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to ADT Technical Support?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.
This is the #2 most popular ADT phone number out of 5. Click above to go back to the main customer service number and other contact information, including ADT email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Press 5 at the first menu, then press 5 again, press 5 again. · To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you're already a customer, press 4.
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
Toll-free · 24 hours, 7 days · Direct to a human · To start new service for your home, press 1. For your business, press 2. For scheduled installation, press 3. If you are already a customer, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this ADT phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Here is how our research team describes the way the ADT phone system greets you: If your alarm is going off, press 1. For appointments or technical support, press 2. For billing or payments, press 3. For sales or upgrades, press 4. For customer support, press 5. If you are moving or want to cancel, press 6. To return to this menu at any time, press 9.
Below are some clips we've found from ADT's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to ADT.
This call may be retained and used by ADT and our third party providers to improve experience in accordance with our privacy policy at ADT dot com backslash privacy.
To start new ADT service for your home, press one."
Excerpt from a call with ADT
Tuesday, September 9, 2025 11:22 PM
They may need to look up your account
"You may hear a few seconds of silence while we try to look up your account."
Excerpt from a call with ADT
Monday, December 1, 2025 4:15 PM
The first phone menu
"Welcome to ADT.
This call may be recorded and monitored and used by ADT and our third party providers to improve experience in accordance with our privacy policy at ADT.
Dot com backslash privacy. To start new ADT service for your home, press one.
For your business, press two.
For a scheduled installation, press three.
If you are already an ADT customer, press four."
Excerpt from a call with ADT
Friday, January 2, 2026 7:41 PM
What are the hours and when should I call?
ADT operates the call center for this 800-716-3640 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 7,402 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ADT phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ADT staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ADT is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 7,402 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call ADT is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that ADT staffs the call center well on Thursday.
Why call this ADT number?
Below is a sample of recent calls to ADT, and their purpose. Are any of these similar to the reason you are trying to call?
Adding Wi-Fi to console: "I'm trying to add Wi Fi to my console."
- From a call lasting 11m 26s , Jan 15, 2026 12:17 AM
Appointment no-show complaint: "I was supposed to have a technician come today, and they didn't show."
- From a call lasting 14m 46s , Jan 14, 2026 10:07 PM
: ""
- From a call lasting 8m , Jan 13, 2026 2:25 PM
: ""
- From a call lasting 2m 25s , Jan 13, 2026 2:23 PM
Request for new key fob: "I need to have a new key fob."
- From a call lasting 2m 11s , Jan 12, 2026 9:21 PM
App installation assistance: "I need the right app to control my devices."
- From a call lasting 12m 12s , Jan 9, 2026 5:00 PM
Check payment status: "I wanna make sure my payments went through, my bill."
- From a call lasting 12m 16s , Jan 4, 2026 6:25 PM
Cancel services dispute: "I wanna cancel my services because your cell tower is conflicting with my Internet."
- From a call lasting 42m 31s , Dec 31, 2025 5:21 PM
Camera issues and installation: "I had a recent camera install, and one of the cameras now just statics."
- From a call lasting 16m 53s , Dec 18, 2025 3:53 PM
Request for new sensor: "What I need is a new sensor."